Astea Ships AllianceEnterprise Version 5.5 CRM Software.Business Editors/Hi-Tech Writers HORSHAM Horsham (hôr`shəm), town (1991 pop. 38,356) and district, West Sussex, SE England. Horsham is known primarily for its agricultural and merchandising activities, but it also serves as an engineering center. , Pa.--(BUSINESS WIRE)--July 22, 2002 New release of Astea's Flagship Product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. Builds On Industry Leading Field Service Management and Mobile Applications for Microsoft and Oracle Databases Astea International Inc. (Nasdaq:ATEA), the global provider of CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solutions for equipment and service companies, announced that it has begun shipments of its AllianceEnterprise CRM Suite Version 5.5. The new software extends companies' business flexibility to make split-second decisions and provide customers with superior levels of service. The software is designed to give companies a choice of easily deploying AllianceEnterprise on Microsoft SQL Server A relational DBMS from Microsoft that is a major component of the Windows Server System. It is Microsoft's high-end client/server database and is closely integrated with Microsoft Visual Studio and the Microsoft Office System. 2000 or Oracle 9i database applications. While providing continuing support for Microsoft SQL Server, AllianceEnterprise Version 5.5 expands Astea's targeting of the $2.4 billion Oracle database market with CRM solutions that emphasize equipment service. AllianceEnterprise features industry-leading software functionality and fully integrated Web and mobile tools that allow companies to leverage superior product service to customers as a market differentiator. "Astea is surpassing the competition with smarter, more flexible technology solutions and cost-effective cost-effective, n the minimal expenditure of dollars, time, and other elements necessary to achieve the health care result deemed necessary and appropriate. implementation strategies that fit tightened IT budgets," said Zack Bergreen, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Astea International. "With this enhanced Oracle-friendly solution, Astea significantly strengthens its targeting of Oracle-based companies and can expand its relationships with Oracle-savvy systems integrators An individual or organization that builds systems from a variety of diverse components. With increasing complexity of technology, more customers want complete solutions to information problems, requiring hardware, software and networking expertise in a multivendor environment. ." AllianceEnterprise Version 5.5 includes new functional features and performance enhancements--many requested by Astea clients--to further increase a business' operational flexibility and service revenue generation. Highlights include: -- Upgrades to Astea Alliance Laptop for Service: New capabilities for contract quotations, sales quotations and material handling are added to AllianceEnterprise's popular mobile option for field service technicians. -- Integrated Management of Field Change Orders: Version 5.5 enables Astea clients to automatically issue service and repair orders to expedite remedies for systemic product defects. -- Equipment on Loan: Enhanced asset management allows Astea clients to track equipment on loan to customers for product evaluation or while a customer's equipment is being repaired. -- Other Version 5.5 enhancements refine AllianceEnterprise's billing, taxation, payments, project management, inventory, report presentation, and remote (mobile device) data search capabilities. "Existing and future clients benefit from Astea's commitment to incorporate the best practices and suggestions of our installed base into every product release," said Bergreen. "Working with clients has always enabled Astea to deliver the most effective business solutions for the needs of enterprises that are serious about managing their demand chains to drive shareholder value." About Astea International Astea International Inc. (www.astea.com) is a global supplier of Customer Relationship Management (CRM) solutions that provide equipment and service companies with a rapid return on their technology investment. Astea's flagship product, AllianceEnterprise CRM Suite, integrates, automates and streamlines sales and service business processes, thereby increasing productivity, competitive advantage, customer focus, top-line revenue growth and profitability. The full module set integrates marketing, sales, customer contact centers, field service, professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. and mobile CRM. Astea offers over twenty years TWENTY YEARS. The lapse of twenty years raises a presumption of certain facts, and after such a time, the party against whom the presumption has been raised, will be required to prove a negative to establish his rights. 2. of domain expertise in improving business processes at equipment and service companies and a worldwide sales and service network. (c)2002 Astea International Inc. Astea is a registered trademark and AllianceEnterprise Suite is a trademark of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders. This press release contains forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. that are made under the "safe harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. " provisions of the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for AllianceEnterprise, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. for the fiscal year ended December 31, 2001, filed with the Securities and Exchange Commission. |
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