Astea International announces commercial availability of DISPATCH-1 7.0; New object-based architecture and enhanced interface provide service organizations with increased flexibility.CHALFONT The name Chalfont could refer to:
in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : ATEA) announced the commercial availability of DISPATCH-1 7.0, a leading software solution for automating and managing field service operations and related business processes. The new release delivers a more flexible environment, empowering service organizations with the ability to easily customize DISPATCH-1 and integrate the system with next-generation features and technology. Release 7.0 also includes a broadened, Windows 95-enabled Graphical User Interface graphical user interface (GUI) Computer display format that allows the user to select commands, call up files, start programs, and do other routine tasks by using a mouse to point to pictorial symbols (icons) or lists of menu choices on the screen as opposed to having to (GUI (Graphical User Interface) A graphics-based user interface that incorporates movable windows, icons and a mouse. The ability to resize application windows and change style and size of fonts are the significant advantages of a GUI vs. a character-based interface. ) that improves information capture and delivers greater ease-of-use. With the release of DISPATCH-1 7.0, Astea continues to provide field service operations with an automation solution that offers comprehensive functionality, supported by leading-edge technology and industry expertise. The basis of Release 7.0 is a new object-based architecture that facilitates the use of common interface elements throughout the DISPATCH-1 system. This new architecture provides customer service organizations with the flexibility to independently customize user interface screens and screen flows to reflect their unique service processes. Users can make a wide range of customizations to the system without impacting the core product or source code. The architecture also ensures a consistent user interface, based on screen templates, which expedites system training and deployment throughout the enterprise and enables all departments throughout the enterprise to leverage the DISPATCH-1 system as their common platform for collecting, analyzing and using customer-related information. DISPATCH-1 7.0's broadened GUI improves the ability of service providers to effectively manage all primary points of customer contact within the customer support and service modules of the product suite. Through the event driven GUI, end-users of the system can respond quickly to customer needs by collecting and retrieving customer information more efficiently, a factor that is critical to the success of dynamic, high-performance service environments. "Through Release 7.0's enhanced flexibility and ease-of-use, field service organizations can provide custom-tailored support to their customers in a more responsive manner. In addition, we have developed a technology base that will facilitate and support future releases as we constantly enhance the functionality of the DISPATCH-1 product suite. With the release of DISPATCH-1 7.0, we are continuing to evolve our products so that they meet the changing demands of the marketplace," stated David Sherr, Astea's vice president of development. Pricing and Availability DISPATCH-1 7.0 is currently available for approximately $3,000 to $5,000 per seat, depending on the level of functionality being deployed. -0- Astea International develops, markets and supports client/server-based customer interaction software. Its products enable organizations of all sizes across a range of industries to automate To turn a set of manual steps into an operation that goes by itself. See automation. and streamline their customer support, help desk, field service and sales operations, while increasing profits and customer loyalty. With more than 450 employees worldwide, Astea markets its products through a direct sales and services network throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe, the Middle East, Asia and Australia. The Company's customer base of approximately 2,000 companies and 40,000 end users includes such industry leaders as Allen-Bradley; Mercedes Benz Mercedes Benz expensive automobile and status symbol. [Trademarks: Crowley Trade, 368] See : Luxury ; NCR (NCR Corporation, Dayton, OH, www.ncr.com) A technology company specializing in financial terminal transactions, retail systems and data warehousing. Until the late 1990s, NCR was heavily invested in the hardware side of the industry, known worldwide as a major manufacturer of computers ; E.I. du Pont de Nemours Du Pont de Ne·mours , Pierre Samuel 1739-1817. French-born economist and politician who took part in negotiations after the American Revolution (1783) and in the acquisition of the Louisiana Territory (1803). & Co.; U-Haul; Moore Moore, city (1990 pop. 40,761), Cleveland co., central Okla., a suburb of Oklahoma City; inc. 1887. Its manufactures include lightning- and surge-protection equipment, packaging for foods, and auto parts. Products; Chevron; Ricoh Corp.; and Savin savin a neurotoxic war gas similar to organophosphorus insecticides but considerably more toxic, as demonstrated in the Tokyo subway massacre in 1995. Corp. Astea can be reached at (617) 275-5440 or via e-mail at info@astea.com or the World Wide Web at http://www.astea.com. -0- DISPATCH-1 is a trademark of Astea International Inc. All other trademarks and registered trademarks are proprietary to their respective manufacturers. CONTACT: Dianne Durkin Astea International (617) 275-5440 |
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