Astea Announces JavaScript for its Customer Interaction Applications; New Capability Will Make Applications More Responsive to Customer.HORSHAM, Pa.--(BUSINESS WIRE)--July 14, 1997-- Astea International (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :ATEA) today announced that JavaScript supporting business logic will be included as part of the new "Green Shark" architecture for its family of customer interaction software products. JavaScript is already supported by Astea's Abalon (tm) Sales and Marketing Product, the industry leading field service management product, DISPATCH-1(tm) and its leading help desk product HEAT(tm) from its Bendata division. "JavaScript will allow our users to interact directly with the application and receive quick responses because the interaction doesn't need to involve the web server but can take place locally," said Henrik Lindberg, Astea's chief technology officer. "This permits us to make the application more 'interesting' and responsive to the customer and therefore it improves its usability by pre-processing information before it's sent to the server. Also by using JavaScript to express business logic, we can take an HTML HTML in full HyperText Markup Language Markup language derived from SGML that is used to prepare hypertext documents. Relatively easy for nonprogrammers to master, HTML is the language used for documents on the World Wide Web. page and use it to feed information to the 'Green Shark' architecture." JavaScript was chosen by Astea because it is a compact, object-based scripting language A high-level programming, or command, language that is interpreted (translated on the fly) rather than compiled ahead of time. A scripting, or script, language may be a general-purpose programming language or it may be limited to specific functions used to augment the running of an - in keeping with Astea's stated goal to produce systems with modern, yet standard technologies. It was also chosen because JavaScript has been adopted by the European Computer Manufacturer's Association (ECMA (European Computer Manufacturers Association, Geneva, Switzerland, www.ecma-international.org) An international association founded in 1961 that is dedicated to establishing standards in the information and communications fields. ) as an official standard, and both Microsoft and Netscape support it. "Astea's new architecture will provide a truly powerful and portable environment to support our customers," said Robert Powell, European information technology manager of Sun Microsystems Sun Microsystems, Inc. (NASDAQ: JAVA[3]) is an American vendor of computers, computer components, computer software, and information-technology services, founded on 24 February 1982. . "We are impressed with the approach that Astea is taking with our Abalon sales and marketing project, and we support Astea's plans to use distributed objects that support Java scripting." Use of JavaScript is supported today in DISPATCH-1, the leading field service management software system from Astea. The DISPATCH-1 WebView(tm) facility enables Astea's customers to deploy all of the functionality of DISPATCH-1 service automation via the Internet and corporate Intranets. JavaScript may be used to communicate with the DISPATCH-1 WebView interface. Customers can use JavaScript as a scripting language to develop their own custom interfaces and feed information to and from DISPATCH-1. Among its other powerful capabilities, JavaScript can verify that users enter valid information into a form requesting a telephone number or zip code. Without any requirement for network transmission, an HTML page with embedded JavaScript can interpret the entered text and alert the user with a message if their input is invalid. "Producing Internet/Intranet based applications using industry standards like JavaScript is a key component of Astea's product direction," said Bill Fletcher, Astea's Program Manager. "Astea is helping organizations reduce the cost of their ownership when it comes to enterprise-wide mission-critical applications like DISPATCH-1. Reducing network traffic by distributing some processes to the client system, using standard scripting languages like JavaScript, is just one way Astea is accomplishing this." About Astea International Astea International develops client/server-based customer interaction software that enables organizations to automate their customer support, field service, and marketing and sales operations. Astea markets its products through a direct sales and services network throughout North America, Europe, Israel, Asia, Australia and New Zealand New Zealand (zē`lənd), island country (2005 est. pop. 4,035,000), 104,454 sq mi (270,534 sq km), in the S Pacific Ocean, over 1,000 mi (1,600 km) SE of Australia. The capital is Wellington; the largest city and leading port is Auckland. . The company's customer base of approximately 3,500 companies and 75,000 end-users includes such industry leaders as Chevron, EDS (Electronic Data Systems, Plano, TX, www.eds.com) Founded in 1962 by H. Ross Perot (independent candidate for the President of the U.S. in 1992), EDS is the largest outsourcing and data processing services organization in the country. , GTE GTE General Telephone & Electronics GTE Génie Thermique et Énergie (French) GTE Gas Turbine Engine GTE Global Tropospheric Experiment GTE Geothermal Energy GTE Gas Turbine Efficiency plc (Sweden & USA) Customer Networks, Siemens Business Communications, and the Swedish PTT (1) (Postal, Telegraph & Telephone) The governmental agency responsible for combined postal, telegraph and telephone services in many European countries. (2) See push-to-talk. PTT - Post, Telephone and Telegraph administration . Astea can be reached at (215) 682-2500, via email at info@astea.com or via the World Wide Web at www.astea.com . -0- This press release contains forward-looking statements which are made under the "safe harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. " provisions of the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are continuing acceptance of Astea's products, general competitive pressures in the marketplace, and the continued overall growth in the customer interaction software industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements which could affect the Company's financial results are included at length in the Company's Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. for the fiscal year ended December 31, 1996, filed with the Securities and Exchange Commission. CONTACT: Astea International Inc. Bob Ingersoll 215/682-2500 bingersoll@astea.com |
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