Astea Announces 1994 Year End Sales for PowerHelp and Dispatch-1 Customer Interaction Software; AT&T Wireless Networks, Avery Dennison, Grumman Systems and Savin Corp. Among New Customers.CHALFONT, Pa.--(BUSINESS WIRE)--Feb. 6, 1995--Astea International, Inc., the leading developer and supplier of enterprise-wide customer interaction software systems, today announced new sales of PowerHelp, its scalable help desk and customer support solution, and Dispatch-1, the leading service automation solution. PowerHelp sales activity for the last three months of 1994 include: 3D Eye, Bull-Spain, Bull-Germany, Entex Information Services See Information Systems. , Inc., Grumman Systems Support Corporation, Moore Products Co., National Film Board of Canada National Film Board of Canada (NFB) Canadian department of film production. It was established in 1939 and directed by John Grierson (1898–1972), who developed the studio into a leading producer of documentaries, including the World War II propaganda films Canada , Savin savin a neurotoxic war gas similar to organophosphorus insecticides but considerably more toxic, as demonstrated in the Tokyo subway massacre in 1995. Corporation, Sorbus Groupe Bell Atlantic, Sorbus UK Inc., and Tops Appliance. New Dispatch-1 customers for the last quarter of 1994 include: AT&T Wireless Network Systems Business Unit, Avery Dennison Avery Dennison Corporation (NYSE: AVY) produces pressure-sensitive materials (such as self-adhesive labels), office products, and various paper products. R. Stanton Avery founded Avery in 1935. Avery Dennison Corporation was created in 1990 by merger of Avery and Dennison. , Coherent, Inc., Diasonics Ultrasound, The Future Now, Inc., Grumman Systems Support Corporation, New England New England, name applied to the region comprising six states of the NE United States—Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, and Connecticut. The region is thought to have been so named by Capt. Systems, Inc., Random Access, Site Services, Inc., Stratus Computer Inc., and West Chester West Chester, borough (1990 pop. 18,041), seat of Chester co., SE Pa., W of Philadelphia; inc. 1799. Primarily residential, West Chester was long the trade and processing center for an agricultural region that is now mainly suburbs. Marketing. "Leading companies in all industries are moving aggressively to adopt enterprise-wide strategies for managing customer interactions and driving customer loyalty," said Zack Bergreen, Astea President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "Astea's software solutions enable organizations to change the way they currently do business by eliminating islands of automation to seamlessly unite all customer focused activities." PowerHelp is a leading client server help desk software system for high-volume internal help desk and external customer support environments. PowerHelp's workflow and information capture capabilities automate all aspects of the call cycle - from call tracking to problem identification through problem resolution - and deliver critical end-user and technical information on the desktop. PowerHelp incorporates the full range of advanced reasoning capabilities and is the first solution to provide support for OLE and computer telephony integration Computer Telephony Integration - Computer Telephone Integration . Dispatch-1, now in Release 6.0, is the leading enteprise-wide system for call center management, contract administration, distribution/logistics, depot and financial management for service organizations. The system features a group of decision support and access modules enabling customers, service technicians and managers to access critical information and automate the service process. PowerHelp and Dispatch-1 form the cornerstone of the Astea Customer Enterprise Series (ACES) - a solution for managing customer interactions and information across the enterprise. Along with PowerSales, Astea's sales force automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. software, the ACES product suite integrates all critical points of customer contact - sales, support and service - to deliver the only system that offers a complete view of the customer relationship to anyone in the company. Astea International Inc. is the leading developer and supplier of integrated, enterprise-wide customer interaction software systems. Under ACES, the company offers the most comprehensive customer interaction software solutions for the sales automation Sales Automation - Sales Force Automation , customer support and customer service markets. The company's software systems are used by more than 500 companies worldwide, representing a cross section of service companies. Headquartered in Chalfont, Pa., Astea also has regional offices in Bedford, Ma. and San Mateo, Ca., with international offices throughout Europe and Asia/Pacific. CONTACT: Astea International Keith Larson, 617/275-5440 or Miller Communications Naomi Steinberg/Doug Black, 617/536-0470 |
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