Astea AllianceEnterprise Implemented at Samsung Electronics.Business Editors/Hi-Tech Writers HORSHAM, Pa.--(BUSINESS WIRE)--June 6, 2002 Astea CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solution's out-of-box functionality enables speedy deployment for European service arm of global electronics giant. Short five-week implementation accelerates ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). . Astea International Inc. (Nasdaq:ATEA) announced that the Company has completed implementation of its AllianceEnterprise CRM Suite service applications at Samsung Electronics' new depot repair facility in Telford, England. The Astea solution was chosen for its depth of functionality in depot repair applications, easy implementation and seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. path to Samsung's enterprise financial system. The software was implemented in just five weeks, further enabling Samsung to reduce cost of ownership for CRM and accelerate return on investment. "The new software had to satisfy a very long list of requirements and Astea AllianceEnterprise met every one," said Peter Downes, general manager of Samsung's Telford facility. "Other systems would have demanded varying levels of sometimes complex alterations, which we interpreted as a lack of depth and scale compared to AllianceEnterprise." Samsung's choice of AllianceEnterprise was also based on the company's desire to future-proof its business methodologies. The openness of the Astea solution's Microsoft-centric architecture met this objective. Samsung is also a very analytical company and the comprehensive reporting delivered with AllianceEnterprise fulfilled this demand as well. Pat Noble, Astea's managing director of European Operations, commented: "Here is yet another example of how a blue chip company has discovered AllianceEnterprise's depth and breadth of functionality and how quickly and easily it can be deployed out-of-the-box." Samsung has five regional service depots to support the company's products on a worldwide basis, with Telford offering spares and technical support, and now hardware repair, to users throughout Western and Eastern Europe Eastern Europe The countries of eastern Europe, especially those that were allied with the USSR in the Warsaw Pact, which was established in 1955 and dissolved in 1991. . About Astea International Astea International Inc. (www.astea.com) is a global supplier of Customer Relationship Management (CRM) solutions that provide equipment and service companies with a rapid return on their technology investment. Astea's flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , AllianceEnterprise CRM Suite, integrates, automates and streamlines sales and service business processes, thereby increasing productivity, competitive advantage, customer focus, top-line revenue growth and profitability. The full module set integrates marketing, sales, customer contact centers, field service, professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. and mobile CRM. Astea offers over twenty years TWENTY YEARS. The lapse of twenty years raises a presumption of certain facts, and after such a time, the party against whom the presumption has been raised, will be required to prove a negative to establish his rights. 2. of domain expertise in improving business processes at equipment and service companies and a worldwide sales and service network. (c)2002 Astea International Inc. Astea is a registered trademark and AllianceEnterprise Suite is a trademark of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders. This press release contains forward-looking statements that are made under the "safe harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. " provisions of the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for AllianceEnterprise, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. for the fiscal year ended December 31, 2001, filed with the Securities and Exchange Commission. |
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