Astea's PowerHelp to support Sybase System 11; New scalability supports enterprise-wide deployments.BEDFORD, Mass.--(BUSINESS WIRE)--Nov. 8, 1995-- Astea International (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :ATEA), a leading provider of customer interaction software systems, today announced that its PowerHelp help desk software system will support Sybase System An earlier family of SQL development tools from Sybase that included SQL Server, SQL Toolset (design, development and control) and Client/Services Interfaces (distributed database architecture). It is no longer supported. See SQL Server. 11, the newly announced relational database relational database Database in which all data are represented in tabular form. The description of a particular entity is provided by the set of its attribute values, stored as one row or record of the table, called a tuple. from Sybase Inc. System 11's enhanced scalability and performance is expected to provide Astea's PowerHelp customers with accelerated response times, greater deployment flexibility and the ability to effectively serve thousands of users without degradation of performance. Astea believes the sophistication so·phis·ti·cate v. so·phis·ti·cat·ed, so·phis·ti·cat·ing, so·phis·ti·cates v.tr. 1. To cause to become less natural, especially to make less naive and more worldly. 2. of this powerful new relational database will enable PowerHelp-based help desk environments to achieve even faster response times, flexibility and scalability to provide their end users and customers with the most powerful problem-resolution system available. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Keith Larson, Astea vice president of marketing and investor relations Investor relations The process by which the corporation communicates with its investors. , "We know first hand how leading organizations grow through the careful management of all key aspects of their customer relationships. We are eager to leverage the exciting capabilities of System 11 to provide enterprise-wide customer support and help desk environments with new levels of performance and flexibility that will help them drive the growth of their business." PowerHelp is expected to leverage many of System 11's new features such as Private Log Caching for accelerated processing in environments where multiple users update the database simultaneously, Query Optimization Query optimization is a function of many relational database management systems in which multiple query plans for satisfying a query are examined and a good query plan is identified. This may or not be the absolute best strategy because there are many ways of doing plans. for faster processing and Logical Memory Manager, which will enable partitioning of system memory so that the information most frequently requested is most readily available. Astea's PowerHelp is a key component of its ACES suite of customer interaction software. ACES is designed to help organizations manage and leverage information at all points of customer contact and includes: o PowerHelp, a comprehensive help desk and customer support solution that enables users to capture, analyze, route and resolve customer calls in a complex, high-volume help desk and customer support environments o DISPATCH-1, the industry's leading field service management system for integrating all critical customer information throughout the call center management, job costing Job versus Process Costing Job costing (also called job order costing) is a fundamental part of managerial accounting. It differs from Process costing in that the flow of costs is traced by job instead of by process. , contract administration, distribution/logistics, depot and financial management functions o PowerSales, a sales information management tool that provides mobile and home-office sales teams and managers with centralized access to important prospect and customer information, enabling organizations to better manage their sales process and more accurately forecast revenue streams PowerHelp pricing begins at $7,000 for a 3-seat license, with volume discounts based on numbers of users. PowerHelp support for System 11 will be available in 1996. About Astea Astea International develops, markets and supports client/server-based customer interaction software. Its products enable organizations of all sizes across a range of industries to automate and streamline their customer support, field services and sales operations. Astea's customers include such leading companies as Allen-Bradley, AT&T Global Information Solutions, E.I. du Pont de Nemours Du Pont de Ne·mours , Pierre Samuel 1739-1817. French-born economist and politician who took part in negotiations after the American Revolution (1783) and in the acquisition of the Louisiana Territory (1803). & Co., Johnson Controls Inc., Northern Telecom Inc., Ricoh Corp. and Savin savin a neurotoxic war gas similar to organophosphorus insecticides but considerably more toxic, as demonstrated in the Tokyo subway massacre in 1995. Corp. CONTACT: Astea International Maureen MacGregor, 617/275-5440 or Neva Group Sarah Sherman, 617/441-4000 |
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