Astea's PowerHelp Delivers New 32-bit Support; Full Windows 95 Compatibility.BEDFORD, Mass.--(BUSINESS WIRE)--Aug. 30, 1995--Astea International (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :ATEA), a leader in the customer interaction software industry, today announced that its popular Windows-based PowerHelp help desk software delivers full compliance with Windows 95. At the same time, the company introduced new PowerHelp support for 32-bit processing, which will deliver optimal response time and information retrieval information retrieval Recovery of information, especially in a database stored in a computer. Two main approaches are matching words in the query against the database index (keyword searching) and traversing the database using hypertext or hypermedia links. under Windows NT (Windows New Technology) A 32-bit operating system from Microsoft for Intel x86 CPUs. NT is the core technology in Windows 2000 and Windows XP (see Windows). Available in separate client and server versions, it includes built-in networking and preemptive multitasking. . "PowerHelp provides immediate plug and play compliance with this important new standard, enabling our customers to easily plan and implement their Windows 95 migration strategies," according to Astea product marketing manager Naomi Steinberg. "And PowerHelp's new support for 32-bit processing helps users harness the full functionality and processing power of today's most advanced operating environments," she concluded. PowerHelp is a scaleable, client/server help desk automation system that enables help desk professionals to capture, analyze, route and resolve customer calls in diverse help desk and external customer support environments. PowerHelp can be used in all major business systems and network operating systems environments: Windows 3.1, Windows for Workgroups A version of Windows 3.1 introduced in 1992 that added peer-to-peer networking. See Windows. (operating system) Windows for Workgroups - (WFW, WFWG) A version of Windows 3.1 which works with a network. Although stand-alone 3. , Windows NT and Windows for OS/2. It supports any server platform on which the available RBDMS is enabled, such as UNIX UNIX Operating system for digital computers, developed by Ken Thompson of Bell Laboratories in 1969. It was initially designed for a single user (the name was a pun on the earlier operating system Multics). and NT environments. It is database independent, supporting Sybase, Oracle, Informix, Microsoft SQL Server A relational DBMS from Microsoft that is a major component of the Windows Server System. It is Microsoft's high-end client/server database and is closely integrated with Microsoft Visual Studio and the Microsoft Office System. and WATCOM. Astea International Inc. develops, markets and supports client/server-based customer interaction software. Its products enable organizations of all sizes across a range of industries to automate and streamline their customer support, field services and sales automation operations. Astea's customers include such leading companies as AT&T's Global Information Systems and Network Wireless Business Systems Units; Motorola, Inc.; Northern Telecom Inc.; Ricoh Corporation; Savin savin a neurotoxic war gas similar to organophosphorus insecticides but considerably more toxic, as demonstrated in the Tokyo subway massacre in 1995. Corporation; Allen-Bradley and E.I. du Pont de Numours & Company. CONTACT: Astea International Maureen MacGregor, 617/275-5440 or Neva Group Sarah Sherman, 617/441-4000 |
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