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Assessing the social impact of public libraries: what the literature is saying.



Research reports on assessments of the social impact of public libraries over the past decade have revealed commonalities in both methods and findings despite differences in definition, motivation and population. Overwhelmingly positive results provide evidence to support longheld judgments that public libraries have wide ranging positive social impacts upon the communities they serve. This article derives from an assignment for Charles Sturt Captain Charles Napier Sturt (28 April 1795 – 16 June 1869) was an English explorer of Australia, part of the European Exploration of Australia. He led several expeditions into the interior of the continent, starting from both Sydney and later from Adelaide.  University's Master of Applied Science A professional Master's degree. It is conferred far more widely in the Commonwealth of Nations than in the US.

Abbreviations include: MASc, MAppSc, MApplSc, M.A.Sc. and MAS.
 (Library and Information Management)

**********

The library community has engaged in many forms of evaluation or assessment. One pursued more recently is that of assessing the social impact of the library. In contrast to measuring outputs (services provided and attributes of the services) this represents a movement in the literature towards the investigation of the outcomes (consequences of service use) of library services. It is the relationship between the use of a service and the outcome of that use that defines the impact of the service. (1) Outcomes based research brings to the fore In advance; to the front; to a prominent position; in plain sight; in readiness for use.
In existence; alive; not worn out, lost, or spent, as money, etc.
- W. Collins.

See also: Fore Fore
 the impacts, the human experience of library use, and gives value to these experiences.

This review aims to identify what research has been conducted to assess the social impact of public libraries, in particular. The concepts and tools used in recent attempts to gauge the social impact of public libraries will be reviewed and themes and consistencies that might run through the various studies will be highlighted. This will result in a body of knowledge and tested methodologies on which library managers may draw when measuring the social impact of a public library upon the community it serves.

The literature selected for review consists largely of recent reports of primary research findings. Other work utilised in the introductory phase of this report is theoretical library literature and publications collating some of the research literature.

Background

General literature on the social impact of public libraries

An overview of the social impact of the British public library shows that libraries were originally required to have an impact. Public libraries were to divert di·vert  
v. di·vert·ed, di·vert·ing, di·verts

v.tr.
1. To turn aside from a course or direction: Traffic was diverted around the scene of the accident.

2.
 behaviour from socially destructive activities and expose the populace to literature and acceptable recreation. (2) Today, the UK Library and Information Commission illustrates the need to document the continuing impact of libraries by establishing and funding a research program investigating Value and impact. (3) Likewise the Library Action Council of the Book and Periodical periodical, a publication that is issued regularly. It is distinguished from the newspaper in format in that its pages are smaller and are usually bound, and it is published at weekly, monthly, quarterly, or other intervals, rather than daily.  Council, Canada Canada (kăn`ədə), independent nation (2001 pop. 30,007,094), 3,851,787 sq mi (9,976,128 sq km), N North America. Canada occupies all of North America N of the United States (and E of Alaska) except for Greenland and the French islands of , sought to produce a reference tool for those advocating for public library services. The resultant This article is about the resultant of polynomials. For the result of adding two or more vectors, see Parallelogram rule. For the technique in organ building, see Resultant (organ).

In mathematics, the resultant of two monic polynomials
 publication, Dividends: the value of public libraries in Canada (4) (published in Aplis 12(1) March 1999 p4-24 ed), documents the wide body of expert opinion and published statistics which substantiate To establish the existence or truth of a particular fact through the use of competent evidence; to verify.

For example, an Eyewitness might be called by a party to a lawsuit to substantiate that party's testimony.
 the social and economic dividends derived from investing in public libraries.

Kerslake and Kinnell (5) have also undertaken a literature review of the social impact of public libraries. They concentrated on the opinion leaders, research into specific impacts and on theoretical work, and detected a solid body of literature supporting the existence of wide ranging social impacts from public library services. In the US, the Benton Foundation The Benton Foundation is a nonprofit organization set up by former U.S. Senator, William Benton and his wife, Helen Hemingway Benton. Its present chairman and CEO is their son, Charles Benton.  (6) conducted national research to determine the amount of public support for libraries, revealing `the public stands behind libraries'. In Australia Australia (ôstrāl`yə), smallest continent, between the Indian and Pacific oceans. With the island state of Tasmania to the south, the continent makes up the Commonwealth of Australia, a federal parliamentary state (2005 est. pop.  there has been a dearth of study into the social value/impact of public libraries according to according to
prep.
1. As stated or indicated by; on the authority of: according to historians.

2. In keeping with: according to instructions.

3.
 Briggs Briggs   , Henry 1561-1630.

English mathematician who devised the decimal-based system of logarithms and invented the modern method of long division.
, Guldberg and Sivaciyan. (7) Although Navigating (networking, hypertext) navigating - Finding your way around. Often used of the Internet, particularly the World-Wide Web.

A browser is a tool for navigating hypertext documents.
 the economy of knowledge (8) was a recent valuable and indepth Australian Australian

pertaining to or originating in Australia.


Australian bat lyssavirus disease
see Australian bat lyssavirus disease.

Australian cattle dog
a medium-sized, compact working dog used for control of cattle.
 investigation into the socioeconomic so·ci·o·ec·o·nom·ic  
adj.
Of or involving both social and economic factors.


socioeconomic
Adjective

of or involving economic and social factors

Adj. 1.
 and attitudinal profile of users and nonusers of state and public libraries, it did not directly address the impact of their use. Black and Crann maintain that individual public library services have tended to assess user satisfaction rather than `highly textured issues like the social and economic impact of public libraries'. (9)

Outputs versus outcomes assessment and public libraries

All publications reviewed here express a commitment to the emergence of outcomes assessment. However it will be seen that output data also remain important in social impact assessment.

Call for outcomes assessment

Briggs, Guldberg and Sivaciyan, as recently as 1996, indicated that their reading had led them to the conclusion that `supposition and philosophising' stills fills library literature regarding social value rather than `data collection and rigorous analysis'. (10) Matarasso concurred with Roach roach: see cockroach.
roach

Common European sport fish (Rutilus rutilus) of the carp family (Cyprinidae), found in lakes and slow rivers. A high-backed, yellowish green fish with red eyes and reddish fins, the roach is 6–16 in.
 and Morrison Mor·ris·on   , Toni Originally Chloe Anthony Wofford. Born 1931.

American writer who won the 1993 Nobel Prize for literature. Her novels, such as Sula (1973) and Beloved (1987), examine the experiences of African Americans.
 that the need exists to `demonstrate rather than assume' that the public library is culturally significant using `more effective and meaningful methods of monitoring, assessing and reporting on their wider social value to society'. (11)

A common cry at the moment in library science is that output measurements are not enough. Quantitative assessments do not tell us all we need to know about the social function public libraries perform, agree Kerslake and Kinnell. (12) Outputs have been described as `crude instrumentalism'. (13) What is required is `to raise the level of discourse from the enumeration 1. (mathematics) enumeration - A bijection with the natural numbers; a counted set.

Compare well-ordered.
2. (programming) enumeration - enumerated type.
 of its outputs to the documentation of its roles in the community'. (14)

Descriptions of perceptions and experience best indicate impact according to Usherwood. (15) `Soft' as well as `hard' data should be the concern of researchers. The need has arisen to design performance assessment that is `meaningful to the user' rather than only based upon the of the organisation or its funding body A funding body is an organisation that provides funds in the form of research grants or scholarships. Research Councils
Research Councils are funding bodies that are government-funded agencies engaged in the support of research in different disciplines and
. (16)

In the British study into the future of the public library, Borrowed time bor·rowed time
n.
A period of uncertainty during which the inevitable consequences of a current situation are postponed or avoided. Often used with on:
?, it is asserted that performance indicators cannot measure the quality of the relationship between a library, its users and its community. Qualitative aspects of library service provision would better indicate this. (17)

Combined output/outcome assessment

By including both outputs and outcomes in a study recently completed in the US, Lance, Logan Logan, city (1990 pop. 32,762), seat of Cache co., N Utah, on the Logan River; inc. 1859. It is the center of an irrigated dairy and farm area, with huge cheese plants, other food-processing facilities, and diverse manufactures.  and Rodney Rodney may refer to:

Surnames
  • Caesar Rodney (1728–1784), Signer of the U.S. Declaration of Independence and President of Delaware
  • Caesar A. Rodney (1772–1824), U.S.
 (18) concur CONCUR - ["CONCUR, A Language for Continuous Concurrent Processes", R.M. Salter et al, Comp Langs 5(3):163-189 (1981)].  with Matarasso (19) in that a service has to be used to have a `measurable impact'.

Cram (1) (Chalcogenide RAM) See phase change memory.

(2) (Card Random Access Memory) An early magnetic card mass storage device from NCR that was made available on its 315 computer systems in 1962.
 (20) comments on the popular view of outcomes as intangible benefits, but suggests that the intangible nature is used as an excuse for not measuring them. She takes the view that outcomes are outputs that are difficult and expensive to assess but the both need recording. Holt holt  
n. Archaic
A wood or grove; a copse.



[Middle English, from Old English.]

holt
Noun

the lair of an otter [from
, Elliot Elliot is a common last name, and may refer to any one of the various people bearing that name. See . It is also a first name, once rare, now becoming more common. As a first or last name, it can be spelled Elliot, Eliott, Eliot, or Elliott.  and Moore Moore, city (1990 pop. 40,761), Cleveland co., central Okla., a suburb of Oklahoma City; inc. 1887. Its manufactures include lightning- and surge-protection equipment, packaging for foods, and auto parts. , (21) for example, do manage to put a dollar value on `direct benefits' but are unable to do so with `indirect benefits' such as community building.

Bundy BUNDY But Unfortunately Not Dead Yet (Nursing)  considers there is a dire need for quantitative and qualitative data to illustrate the value of libraries to the community. Hennen, however, the author of Hennen's American American, river, 30 mi (48 km) long, rising in N central Calif. in the Sierra Nevada and flowing SW into the Sacramento River at Sacramento. The discovery of gold at Sutter's Mill (see Sutter, John Augustus) along the river in 1848 led to the California gold rush of  Public Library Rating Index (22) is reported by Bundy as contending that qualitative standards are `loosely defined' and `have little value in the political bargaining arena'. Bundy supports the calls of Hennen for statistics collection but acknowledges that libraries serve people and their needs. He insists that data can be sought which reflect the multifaceted mul·ti·fac·et·ed  
adj.
Having many facets or aspects. See Synonyms at versatile.

Adj. 1. multifaceted - having many aspects; "a many-sided subject"; "a multifaceted undertaking"; "multifarious interests"; "the multifarious
 work done in libraries. He calls for the right statistics to be collected, ones that will relate directly to library objectives. (23) Proctor A person appointed to manage the affairs of another or to represent another in a judgment.

In English Law, the name formerly given to practitioners in ecclesiastical and admiralty 
, Lee and Reilly Reilly is a surname distinct from O'Reilly and Riley, and may refer to:

  • Alan Reilly, Irish footballer
  • Ben Reilly, fictional comic-book character
  • Brandon Reilly, frontman of the band "Nightmare of You"
  • Brent Reilly, Australian rules footballer
 used both qualitative and quantitative tools to gain the `richest picture of the impact'. (24) Buckley Buck·ley   , William Frank, Jr. Born 1925.

American writer and editor known especially for his caustic, polysyllabic wit.
 (25) is of the same mind in that quantitative data assists in standardisation Noun 1. standardisation - the condition in which a standard has been successfully established; "standardization of nuts and bolts had saved industry millions of dollars"
standardization
 but cannot paint the full picture. Actual experiences, the value of experiences, benefits, and behavioural Adj. 1. behavioural - of or relating to behavior; "behavioral sciences"
behavioral
 impacts--outcomes--need systematic assessment as well. She maintains that assessment of the social impact of services, as a whole, together with quantitative data on outputs, will result in individual libraries being able to make `informed value judgements Noun 1. value judgement - an assessment that reveals more about the values of the person making the assessment than about the reality of what is assessed
value judgment
 about its service provision'. (26)

Griffiths Griffiths is a surname with Welsh origins, as in Gruffydd ap Llywelyn Fawr. People called Griffiths recorded here include:
  • Bede Griffiths
  • Cecil Griffiths
  • Colin Griffiths
  • Ciaran Griffiths
  • David Griffiths, there are several people by this name.
  • H. W.
 and King (27) explain how economists distinguish between the `value' (the amount paid) and the `worth' (what is gained) of goods and services In economics, economic output is divided into physical goods and intangible services. Consumption of goods and services is assumed to produce utility (unless the "good" is a "bad"). It is often used when referring to a Goods and Services Tax. . Thus the value and worth of a service cannot be assumed to be equal. For this reason Griffiths and King support the need for evidence of both the value and the worth of library services, where worth is measured in terms of outcomes.

If assessment is to capture a more complete picture of the social impact of public libraries, as is indicated consistently above, how should this be achieved? By integrating the available reports of social impact assessment, the various definitions of `social impact' will be outlined, key motivations for conducting such assessments will be synthesised and the methods used analysed. From this process a picture of the various assessment procedures used will be revealed and some direction for future assessments of the social impact of public libraries may result.

Definitions of social impact

Properly, this review should focus on the specific concept of `social impact'. However the literature is recent and numerically nu·mer·i·cal   also nu·mer·ic
adj.
1. Of or relating to a number or series of numbers: numerical order.

2. Designating number or a number: a numerical symbol.
 modest. As a result, research has been included that addresses social benefit, social capital and social value as well as social impact. Although these appear to be narrower terms than social impact, in many documents reviewed here they are used interchangeably INTERCHANGEABLY. Formerly when deeds of land were made, where there Were covenants to be performed on both sides, it was usual to make two deeds exactly similar to each other, and to exchange them; in the attesting clause, the words, In witness whereof the parties have hereunto . Even though it is more narrowly focused than the other, the report on public libraries and social capital, A safe place to go' (28) is included because it is Australian, recent, and therefore of special interest.

The studies reviewed are analysed below according to the primary definition of `social impact' expressed in the report. This reveals two approaches to defining social impact. Whist the first group investigates any `effects', `experience' or `difference', the other looks for positive impacts only.

Neutral outcome

Kerslake and Kinnell define social impact as `the meaning of the public library to the communities in which they work'. (29) There is no positive or negative slant. They outline two levels of social impacts

* the immediate level--skills in the labour market and society, community development

* the cumulative--the extension of social inclusiveness and citizenship which result from the type of activity that occurs in public libraries

Their breakdown takes a more positive view of social impact. However this is primarily in the examples they use rather than the detection of levels.

Borrowed time? (30) examines the `spheres of influence' in which public libraries impact. Matarasso's view is that impacts are not equivalent to benefits. (31) Impacts may be a benefit or a cost and can be evidenced by people's views of what has happened to them or to others, and concrete outcomes. The impacts may apply to individuals or groups. Black and Crann (32) aim to assess what the public library `means' to the general public. Lance, Logan and Rodney (33) investigate the `difference' the library visit makes to various aspects of life. Proctor, Usherwood and Sobczyk (34) examined the `effect' on user behaviour due to the lack of library services as did Proctor, Lee and Reilly (35) in their study of opening hours opening hours open nplheures fpl d'ouverture

opening hours open nplÖffnungszeiten pl 
 reductions and closures. Linley Linley is a surname, and may refer to
  • Cody Linley
  • E. W. Linley
  • Thomas Linley the elder, English composer, and his 12 children
Also
  • David Armstrong-Jones, Viscount Linley
  • Serena Armstrong-Jones, Viscountess Linley
See also
 and Usherwood (36) audit libraries to determine if services are meeting the social objectives of the library. They do this by describing outcomes--`actual experience' and `the value placed by society on an activity'. To gauge impact Vavrek (37) asks questions in his survey that focus mainly on quality of life and the library's `influence' on it.

These definitions take into account the reality that the public library can have many meanings for individuals in a community. It can represent a range of things, from another drain on the community purse PURSE. In Turkey the sum of five hundred dollars is called a purse. Merch. Dict. h.t.  to that of a central support in the daily life of individuals and communities.

Social capital

The Australian study A safe place to go investigates public libraries and `social capital' but did not focus on impacts or benefits as such. Social capital accumulates as a byproduct by·prod·uct or by-prod·uct  
n.
1. Something produced in the making of something else.

2. A secondary result; a side effect.

Noun 1.
 of interactions, which result in a sense that a service/institution enhances functioning within the wider society. This study asks about `perceptions', `interactions' and `experiences' in the library. After the assessment of the types of impacts that flow from the public library, it was then determined if they are the type of impact that contributes to building `social capital'. (38) The research is not asking specifically about benefits even though the building of social capital would indeed be a benefit.

In all of these studies there was no expectation of positive or negative impacts to unduly influence the study.

Positive outcome--benefit/value

Benefit

The emphasis in the following reports is on positive benefit rather than neutral impact.

Harris Harris, Scotland: see Lewis and Harris.  set out to develop a method to demonstrate `the social benefit of public libraries from a community development perspective'. (39) McClure Mc·Clure   , Samuel Sidney 1857-1949.

Irish-born American editor and publisher who founded McClure's Magazine (1893), an influential muckraking periodical.
 and Bertot (40) consistently use the phrase `benefit or impact'. In the explanation of the study's purpose and objectives it is stated that the study will provide information `describing the impacts or benefits resulting'. They go on to list the objectives more specifically, including to `Understand how use of the public library is valuable and beneficial to these users'. `Significant user benefits and impacts' that `from the users' perspective (their italics italics nplitalique m

italics nplKursivschrift f 
) markedly improved their personal, educational, economic, or other key aspect of their lives', were recorded in the librarian (1) A person who works in the data library and keeps track of the tapes and disks that are stored and logged out for use. Also known as a "file librarian" or "media librarian." See data library.

(2) See CA-Librarian.
 service logs. (41) The project was seeking positive outcomes exclusively.

The library's contribution to your community manual (available from Auslib Press ed) also emphasises benefits although the title specifies a more impartial Favoring neither; disinterested; treating all alike; unbiased; equitable, fair, and just.  term, `contribution'. It assesses social/personal and economic impacts but the impacts are indicated by `benefit measures'. These measures assist library managers to demonstrate the impact of their library in the community, referred to as the `benefit approach'. (42)

Fitch fitch: see polecat.  and Warner (43) search the literature for positive impacts, to arm the Canadian Canadian (kənā`dēən), river, 906 mi (1,458 km) long, rising in NE New Mexico. and flowing E across N Texas and central Oklahoma into the Arkansas River in E Oklahoma.  library community with proof of dividends or benefit.

Value

The concept of value was used much more loosely in the studies reviewed here, than the economists' definition alluded to earlier. The Lane Cove research (44) focused on `social value'. This research sought to assess the library's perceived influence. However the data collection tools did ask directly for benefits and prompted for positive contributions by the library to quality of life and equity.

The dominant definition of impact, then, has been one of meaning, difference, experience and influence. Impartial definitions such as these may drive assessment tools in a more neutral path. It must be acknowledged, though, that significant research has been conducted specifically with regard to benefits--positive impacts--only. These studies may unduly influence the data collected and neglect opportunities for discussion of negative or neutral impacts.

Motivations for assessing the social impact of public libraries

Augment aug·ment  
v. aug·ment·ed, aug·ment·ing, aug·ments

v.tr.
1. To make (something already developed or well under way) greater, as in size, extent, or quantity:
 or justify resources

Combined with some other research interests the need to secure or improve funding is a common thread through most of the research reviewed. The resourcing issue overtly o·vert  
adj.
1. Open and observable; not hidden, concealed, or secret: overt hostility; overt intelligence gathering.

2.
 motivates some studies. In Pennsylvania Pennsylvania (pĕnsəlvā`nyə), one of the Middle Atlantic states of the United States. It is bordered by New Jersey, across the Delaware River (E), Delaware (SE), Maryland (S), West Virginia (SW), Ohio (W), and Lake Erie and New York , McClure and Bertot (45) acknowledge the need to justify existing and future expenditures so as to improve overall public library services in the state. Likewise, The library's contribution to your community is a manual to assist public libraries to `secure resources from municipal funders'. (46)

Others include resources as one motivating issue. A safe place to go (47) recognises that libraries are `under pressure' to respond to economic measures and that `issues of the significance of social relationships have slipped from public agendas'. The authors hope that their findings may distract decision makers away from purely numerical numerical

expressed in numbers, i.e. Arabic numerals of 0 to 9 inclusive.


numerical nomenclature
a numerical code is used to indicate the words, or other alphabetical signals, intended.
 facts increasing their interest in the importance of public libraries in social relationships. The Counting on results study (48) is partially aimed at providing public library decision makers with use and impact data to justify budgets and allocate To reserve a resource such as memory or disk. See memory allocation.  resources. In their social audit of public libraries Usherwood and Linley (49) confirm that as one element of the social impact research program through the British Library British Library, national library of Great Britain, located in London. Long a part of the British Museum, the library collection originated in 1753 when the government purchased the Harleian Library, the library of Sir Robert Bruce Cotton, and groups of manuscripts. , the report's rationale rationale (rash´nal´),
n the fundamental reasons used as the basis for a decision or action.
 was in part to demonstrate that public libraries are `value for money'. The impact of funding cut backs was the concern of Proctor, Lee and Reilly (50) indicating the usefulness of such a report in the funding wrangle.

It seems strange, and Kerslake and Kinnell (51) concur that, with a longstanding Adj. 1. longstanding - having existed for a long time; "a longstanding friendship"; "the longstanding conflict"
long - primarily temporal sense; being or indicating a relatively great or greater than average duration or passage of time or a duration as specified;
 requirement for public libraries to have an impact upon society, attempts to actually assess this impact are only recently emerging. They, too, list funding as a major area of concern, which is driving this development in research.

Improvements in public library services

Black and Crann's investigation (52) was funded through the Library and Information Commission under the Public Libraries Research Program, which has as one of its aims `service improvement' as well as research into the impact of libraries in the community. (53) The mass observation project in particular hoped to deepen deep·en  
tr. & intr.v. deep·ened, deep·en·ing, deep·ens
To make or become deep or deeper.


deepen
Verb

to make or become deeper or more intense

Verb 1.
 public library policy makers' understanding of where the public library stands in the public eye. (54) In the same way Proctor, Usherwood and Sobczyk (55) wanted to inform library managers and professionals by increasing their knowledge of user characteristics, behaviour, needs and attitudes towards the public library. Fitch and Warner (56) also hoped to develop a reference tool for the use of those advocating and planning for strong public libraries. Usherwood, in his 1999 article on value and impact studies, maintains that the interest in this research is driven by an increasing emphasis on organisational quality, standards and accountability. (57)

Holistic Holistic
A practice of medicine that focuses on the whole patient, and addresses the social, emotional, and spiritual needs of a patient as well as their physical treatment.

Mentioned in: Aromatherapy, Stress Reduction, Traditional Chinese Medicine
 Social approach to library assessments

Linley and Usherwood (58) aim to analyse an·a·lyse  
v. Chiefly British
Variant of analyze.


analyse or US -lyze
Verb

[-lysing, -lysed] or -lyzing,
 public libraries from inputs to outcomes in order to provide decision makers and library professionals with information that demonstrates that the aspirations aspirations nplaspiraciones fpl (= ambition); ambición f

aspirations npl (= hopes, ambition) → aspirations fpl 
 of the public library system are indeed fulfilled ful·fill also ful·fil  
tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils
1. To bring into actuality; effect: fulfilled their promises.

2.
. Related to this new view of organisations, the research into `Libraries and social capital' (59) was motivated mo·ti·vate  
tr.v. mo·ti·vat·ed, mo·ti·vat·ing, mo·ti·vates
To provide with an incentive; move to action; impel.



mo
 by the fact that little assessment on a holistic basis of what libraries can offer as public institutions has been conducted. The Lane Cove Library administration decided to collect stories on the value of the library, as they also desired a more complete picture of their library. (60)

Harris (61) and the The library's contribution to your community (62) wanted individual libraries to be able to conduct their own assessments beyond the common output based evaluations. Methodological issues also motivated Black and Crann. (63) Shortcomings A shortcoming is a character flaw.

Shortcomings may also be:
  • Shortcomings (SATC episode), an episode of the television series Sex and the City
 in the `traditional ways of researching the public library from a user perspective' combined with the desire to generate public commentary on the public library as a whole, resulted in their unique assessment.

The Counting on results project (64) sets as one of its goals the development and demonstration of `collectable service specific output and outcome measures' and tools with which to collect data without imposing a burden upon librarians This is a list of people who have practised as a librarian and are well-known, either for their contributions to the library profession or primarily in some other field. .

Social changes

Demographic changes and the emerging information society were the other two issues isolated by Kerslake and Kinnell (65) as factors in the rise of assessing the social impact of public libraries. Unemployment, poverty, flexible labour conditions, job insecurity Insecurity
Inseparability (See FRIENDSHIP.)

Insolence (See ARROGANCE.)

Hamlet

introspective, vacillating Prince of Denmark. [Br. Lit.: Hamlet]

Linus

cartoon character who is lost without his security blanket.
, an aging society, a mobile workforce, a skills deficit and continual skills upgrading all indicate a useful role for educational and cultural resources, such as that provided by public libraries.

The future of public libraries, as a public institution involved in civic life, and the changing social and economic context in which libraries now work, was the motivation for the Comedia study Borrowed time? (66) Although an awareness of the increasing financial and social pressures facing libraries played a motivating role, the research was primarily concerned with assessing what may be offered by libraries in an uncertain future.

Methods used to assess the social impact of public libraries

Conceptual tools

Impact areas

Due to the intangible nature of the concept of social impact, several studies have approached its assessment, using `impact areas' to assist in understanding the whole. Research tools are then focused on these impact areas and participants were given more concrete issues to consider. Results from the assessment of impact areas were then collated to give a picture of social impact as a whole. Matarasso, (67) The library's contribution to your community manual, (68) the Counting on results project (69) and Borrowed time? (70) all approach the topic using this technique. The Lane Cove study also outlined a framework of social value for participants. (71)

Table 1 lists the social impacts (Service responses) outlined in the Counting on results project and those of Matarasso as impact areas. The service responses of the Counting on results project are modelled on a set of services described by public librarians themselves and Matarasso's understanding of social impact is a slightly more creative. Together they provide a comprehensive list of impact areas against which the concepts used by other studies are compared. Where each study includes a similar concept in their outline of impact areas it is asterisked as·ter·isk  
n.
A star-shaped figure (*) used chiefly to indicate an omission, a reference to a footnote, or an unattested word, sound, or affix.

tr.v.
 and the coinciding co·in·cide  
intr.v. co·in·cid·ed, co·in·cid·ing, co·in·cides
1. To occupy the same relative position or the same area in space.

2. To happen at the same time or during the same period.

3.
 impact area noted.

The point to note from table 1 is the appearance of areas of agreement. Two impact areas--Literacy and Library as place--are included in all outlines of social impact and two others, Economic/Career and General information (including keeping abreast of current topics, current titles, information on topics of interest and lifelong learning Lifelong learning is the concept that "It's never too soon or too late for learning", a philosophy that has taken root in a whole host of different organisations. Lifelong learning is attitudinal; that one can and should be open to new ideas, decisions, skills or behaviors. ) are included in four of the five studies. As well, a correlation seems to exist between the Counting on results project and The library's contribution to your community manual in its view of impact areas and also among the Lane Cove, Borrowed Time? and Matarasso projects. The later group include big picture impacts, indicating that they may have concentrated on the `cumulative level' of social impact, as described by Kerslake and Kinnell. (72) The first group's impact areas focus mainly on what Kerslake and Kinnell called the `immediate level' of impact. Each is valid in the assessment of social and this distinction may in fact indicate useful structures for future assessments, thus educing information from respondents In the context of marketing research, a representative sample drawn from a larger population of people from whom information is collected and used to develop or confirm marketing strategy.  on one or both of these levels.

Assessment tools

Many studies reviewed combine the use of quantitative and qualitative data collection methods. Several research tools, it will be seen, were commonly used, although the populations targeted vary. This, together with the fact that the similarities occurred across several continents indicates some consensus as to appropriate research methods for this area of research.

There are some individual research tools in the British study Borrowed time? (73) that are not included here. Borrowed time? was a large scale study aimed at stimulating national discussion about the function of public libraries and their future. Within it, case studies were undertaken to assess the meaning and influence of the public library to users. Tools used in these case studies are the only tools referred to here. The other undertakings in this project concentrate primarily upon the national library policy and directions.

Questionnaires

Library science students, (74) library staff (78,79) and research staff (75,76,77) administered questionnaires. Also, in The library's contribution to your community manual, (80) sample questionnaires are supplied to assess the impact of the library upon users, business users, the general community, community groups and participants in library programs. Matarasso (81) made limited use of questionnaires where possible with staff and project participants. Questionnaires evidently were readily selected as a tool to assess the social impact of public libraries. Interestingly the Counting on results project (82) also attempted to utilise the internet to administer questionnaires, with responses submitted online via participating library web pages.

Interviews

Interviews were used for a variety of purposes in the research reviewed here. They were conducted to ensure the inclusion of the experience of specific social groups, (83) library staff and local council representatives. (84,85,86) Key informants, those who can describe with expertise and credibility specific social impacts delivered by a library, were the target groups suggested for interviews in the manual produced for the Southern Ontario Ontario, city, United States
Ontario, city (1990 pop. 133,179), San Bernardino co., S Calif., near Los Angeles, in a region of vineyards; inc. 1891.
 Library Service. (87)

Interviews were the primary research tool in Proctor, Usherwood and Sobczyk's library strike study (88) and one of two major tools used by Proctor, Lee and Reilly (89) in the study of library closures. In both these studies they were used to record user experiences. Matarasso (90) used interviews for most data collection in his assessment of particular library projects, focusing on staff and other stakeholders Stakeholders

All parties that have an interest, financial or otherwise, in a firm-stockholders, creditors, bondholders, employees, customers, management, the community, and the government.
.

Focus groups

Focus groups allow for a large number of participants to have input, yet consider their initial responses after hearing those of others. Scripts are devised for use in these sessions to ensure consistency.

Harris (91) sees the only possibility for progress in this area is to develop a process that can be universally applicable so that public libraries can assess their own social benefit to their community. He chose to use discussion meetings as his main research tool as did Linley and Usherwood (92) and Briggs, Guldberg and Sivaciyan. (93)

All use of focus groups included groups of library users. Some also included groups containing
   Nonusers (Harris (94) Briggs, Guldberg and Sivaciyan (95) Linley and
   Usherwood (96)) Specific social groups (Briggs, Guldberg and Sivaciyan (97)
   Linley and Usherwood (98)) Library and local authority staff (Briggs,
   Guldberg and Sivaciyan (99) McClure and Bertot (100) Linley and Usherwood
   (101) Comedia (102))


The favouring of focus groups in this research area is due to their usefulness in obtaining rich data following the discussion of opinions and experiences. The result is a collection of `impact statements' illustrating a point that may have been made several times in a group or reflects the consensus of the group. These statements are included in the text of a report to give substance to the results.

Observation

Observation was a significant element of several methodologies. Observations were used to record impressions of impacts such as in the critical incident logs devised by McClure and Bertot (103) and the researcher recorded observations in A safe place to go. (104) In addition, observation is used to chronicle chronicle, official record of events, set down in order of occurrence, important to the people of a nation, state, or city. Almanacs, The Congressional Record in the United States, and the Annual Register in England are chronicles.  use data and use patterns. (105,106) Observation was used in combination with other research tools in each of these studies.

Mass observation/autobiographical correspondence

Black and Crann's 2000 project was the least directive. It aimed at outlining not so much a measurement of impacts but a commentary on `where the public library stands in the public eye'. The good points, bad points, uses (past and present) of public libraries and the meaning the library holds for the general public were sought. (107)

The research planned by Black and Crann (108) utilises the Mass Observation Archive (University of Sussex Sussex, county, SE England, since 1888 divided for administrative purposes into East Sussex (1991 pop. 670,600), 693 sq mi (1,795 sq km), and West Sussex (1991 pop. 692,800), 768 sq mi (1,990 sq km). ) which conducts unobtrusive research into everyday social practices and attitudes. Correspondents respond to `directives' in as little or as much depth as they wish. They report their own views and actions and are also asked to project the image of public libraries from their observations over time and respond to free association tasks. Responses vary in style, from personal diaries to observation, comment and judgement. The result is a combination of questionnaire style and autobiography autobiography: see biography.
autobiography

Biography of oneself narrated by oneself. Little autobiographical literature exists from antiquity and the Middle Ages; with a handful of exceptions, the form begins to appear only in the 15th century.
 reflecting the suggested theme.

Output data

The inclusion of output data in social impact research proves useful as a framework within which to consider the qualitative data collected. Briggs, Guldberg and Sivaciyan (109) and Proctor, Usherwood and Sobczyk (110) complement the qualitative data with detailed analysis of demographic data, library output statistics and local council planning data. Recorded output measures were collected for the Counting on results study, (111) including some user activities and collections usage. The library's contribution to your community manual (112) suggests collecting performance indicators--numerical data describing what services the library provides and how much they are used. When this data is expressed relative to some other measure eg population, one has a benchmark which measures efficiency. Both performance indicators and benchmarks are included in this assessment methodology along with qualitative tools in order to satisfy the information needs of decision makers, who are one of the target groups of the research.

The populations studied ranged from national (Lance, Logan and Rodney (112) Proctor, Lee and Reilly (114) Vavrek (115) Matarasso (116) Black and Crann (117)) to statewide (McClure and Bertot (118) A safe place to go (119)) to a few libraries and their communities (Linley and Usherwood (120) Harris (121)) to an individual library's stakeholder stakeholder n. a person having in his/her possession (holding) money or property in which he/she has no interest, right or title, awaiting the outcome of a dispute between two or more claimants to the money or property.  population (Briggs, Guldberg and Sivaciyan (122); The library s contribution to your community manual (123) Proctor, Usherwood and Sobczyk (124)).

User/nonuser

All projects assessed impacts for library users to some extent. However only half deliberately included nonusers in their study. More were interested in the views of library staff, and almost as many included business representatives specifically as one of the population strata. Immediately some hesitation arises regarding the validity of studies into the social impact of the public library where those who are not library users are excluded. (125) Zadek, cited in Usherwood, (126) maintains that anyone who can affect the organisation should be considered a stakeholder. Given that public libraries are almost totally dependent upon public funding Public funding is money given from tax revenue or other governmental sources to an individual, organization, or entity. See also
  • Public funding of sports venues
  • Research funding
  • Funding body
 and therefore public goodwill, the views of nonusers would be significant.

Interestingly, though, those who did consult nonusers produced findings as positive as those who did not. Briggs, Guldberg and Sivaciyan (127) noted regret at not consulting nonusers and The library's to your community (128) leaves the inclusion of nonusers to the individual library. The social audit approach (129) is the most purposefully pur·pose·ful  
adj.
1. Having a purpose; intentional: a purposeful musician.

2. Having or manifesting purpose; determined: entered the room with a purposeful look.
 comprehensive in its population base as the basic premise of the method depends upon all stakeholders being involved in the assessment. As well, the purely random selection of respondents employed in the Vavrek (130) survey of adult Americans ensures as broad as possible population base.

Selected groups

Youth, business and community groups were singled out by several studies for their view of the impact of public libraries (Comedia (131) The library's contribution to your community (132) Linley and Usherwood (133) Briggs, Guldberg and Sivaciyan (134)). This indicates that it is acceptable practice to highlight the impact of a library service upon particular user and community groups. With regard to individual library assessments, the inclusion of specific samples such as this is a positive thing. It encourages local application of assessments in a way that suits the unique community structure that each library serves, as in Proctor, Usherwood and Sobczyk (135), as well as capturing general social impacts.

Library staff

Staff members were consulted widely to collect their experiences, impressions and observations of the social impact of the public library. In some studies they were also used to collect data (McClure and Bertot (136) Lance, Logan and Rodney (137)). Heavy reliance on the perceptions of library staff could possibly bring a study's results into doubt as the results could be weighted by the possible bias of staff towards finding positive impacts. Only the Matarasso (138) study does so.

Problems in assessing the social impact of public libraries

Difficulties encountered in assessing the social impact of public libraries include the following

* problems because of unevenness of activities and library size arise when comparing libraries (139)

* library initiatives are often not sustained and good practice often not disseminated disseminated /dis·sem·i·nat·ed/ (-sem´i-nat?ed) scattered; distributed over a considerable area.

dis·sem·i·nat·ed
adj.
Spread over a large area of a body, a tissue, or an organ.
 (140)

* for many library functions the tools to demonstrate their value are not available (141)

* research needs to be conducted over a longer time frame (142)

* several research tools need to be utilised so as to appeal to as wide a cross section of the population as possible (143) and allow comparison of results for consistency across methods--triangulation (144)

* most people who feel the impacts of public libraries are invisible. Thus much of the impact is `impossible to identify let alone evaluate' (145)

* there can only be an association from the cumulative power of numerous members of the population expressing similar perceptions of service and the conclusion that a social impact exists. A clear causal causal /cau·sal/ (kaw´z'l) pertaining to, involving, or indicating a cause.

causal

relating to or emanating from cause.
 relationship cannot be established. (146) However Matarasso (147) claims that to deny this cumulative data would be folly folly

In architecture, an eccentric, generally nonfunctional (and often deliberately unfinished) structure erected to enhance a romantic landscape. Follies were particularly in vogue in England in the 18th and early 19th century.
 

* results are valid for the location/s studied. Generalisations from qualitative data is difficult but `reasonable extrapolation (mathematics, algorithm) extrapolation - A mathematical procedure which estimates values of a function for certain desired inputs given values for known inputs.

If the desired input is outside the range of the known values this is called extrapolation, if it is inside then
 is possible' to similar situations. (148) Matarasso (149) concurs that tangible outcomes are often specific to a community and so are difficult to compare but nevertheless are social impacts

* qualitative data can be difficult and expensive to collect--therefore may be perceived as not cost effective (150)

* it is different, recent and complex research and this adds to the lack of recognition (151)

* with many researchers already focused on quantitative assessment turning the focus to qualitative social impact assessment is difficult (152)

Problems highlighted during the review process include

* the need for sufficient resources to include all stakeholders in a project (153)

* the lack of a clear understanding of `social impact' that can be carried across multiple assessments. With some studies defining social impacts for participants and others not, analysis of the findings is difficult

* in order for these results of these studies to have an impact themselves the findings must be disseminated. Vavrek, (154) the A safe place to go report. (155) Matarasso (156) and The library's contribution to your community (157) all emphasise that unless this issue is discussed and findings such as these made known, research may as well not continue.

Results

Major trends in the assessment of social impact

The major trends detected throughout this review have been the similar choices made in research tools. Focus groups, interviews and questionnaires were used in most studies, with fewer using observation and output data. The fact that similar tools were used across widely different population bases show that with sufficient resources, these tools can be very flexible in their application and they are perceived by researchers as suitable to this area of study. Interestingly, focus groups were not selected in those studies with a national population base. Questionnaires, interviews, observation and output data were utilised across all populations.

It appeared very useful, and indeed popular, to view social impact as a group of preconceived pre·con·ceive  
tr.v. pre·con·ceived, pre·con·ceiv·ing, pre·con·ceives
To form (an opinion, for example) before possessing full or adequate knowledge or experience.
 impact areas. Research instruments were then structured around these impact areas. Projects structured in this way seemed more systematic in their data collection. However they also were restricted to producing results, albeit strongly positive, about the public's view of the local library's impact in those areas. Whilst studies such as Black and Crann, (158) A safe place to go, (159) and McClure and Bertot (160) did begin from nonprescriptive positions and resulted in more participant driven descriptions of the social impact of public libraries as a whole.

Most studies aimed at devising methods for assessment at the same time as informing the library community with the results. This may be due to the relative newness of the area of research. Similarly, some hoped to arm libraries with tools for their own assessments. As these techniques are implemented, preferences may arise and some more standardised Adj. 1. standardised - brought into conformity with a standard; "standardized education"
standardized

standard - conforming to or constituting a standard of measurement or value; or of the usual or regularized or accepted kind; "windows of standard width";
 method/combination of methods for assessing social impact may emerge from among the present selection.

Major social impacts identified

The various research projects described above tend to reach similar conclusions following somewhat different paths. It should be remembered that given the descriptive results that emerge from qualitative research Qualitative research

Traditional analysis of firm-specific prospects for future earnings. It may be based on data collected by the analysts, there is no formal quantitative framework used to generate projections.
, determining the major impacts identified required comparison of descriptive reports rather than simple comparison of statistics.

Both Harris (161) and The library's contribution to your community (162) concentrated on exploring frameworks for assessing the social and/or and/or  
conj.
Used to indicate that either or both of the items connected by it are involved.

Usage Note: And/or is widely used in legal and business writing.
 economic impact of the local library, rather than actually applying them. Even though case studies utilising the The library's contribution to your community resource exist, (163) and positive results in all areas chosen for study were found, neither of these projects was included in the analysis below. Likewise, the two major literature reviews (164,165) will not be included in the analysis below, as they do not represent original research.

The analysis below shows that

* ten of the fifteen (67%) social impacts identified were reported in four or more of the studies examined

* nine of the eleven projects (82%) had 70% or more of the social impacts they identified also reported by three or more other studies

* seven of the eleven studies (64%) had 100% of the impacts they revealed also reported by three or more other projects

* no project scored below 60% of impacts identified, also detected by three or more other projects

* five out of fifteen social impacts (Community building, Decreasing social isolation, Health and general information, Education and Public space) were reported by 50% or more of the projects

* the aspects of social capital detected in A safe place to go fall in categories among those most frequently reported, indicating that issues that build social capital are both valued and articulated ar·tic·u·la·ted
adj.
Characterized by or having articulations; jointed.
 by the stakeholders in the public library community.

[FIGURE 1 OMITTED]

Areas for further research

The findings presented here are very comforting but these projects have generated further questions and areas for research refinement. Particular areas for attention are described below.

* rural communities are notably neglected in these studies. Vavrek, (166) McClure and Bertot, (167) Lance, Logan and Rodney (168) and the social capital research (A safe place to go (169) do include rural communities in their populations but do not investigate any rural trends, similarities or differences between city and country. This information would be very useful to numerous rural public libraries and their local authorities as well as the library community as a whole

* the studies indicate some overlap o·ver·lap
n.
1. A part or portion of a structure that extends or projects over another.

2. The suturing of one layer of tissue above or under another layer to provide additional strength, often used in dental surgery.

v.
 in methodology yet the bibliographies of the major studies indicate a degree of ignorance of the work of researchers from other areas of the world. With greater awareness of other assessment projects, future projects could utilise ideas from the full range of studies undertaken to date. From this, a bank of suitable methods for the assessment of social impact could be developed. Without a cooperative outward looking approach, the building of a body of knowledge on the topic is under threat

* future research should incorporate a variety of tools and approaches (triangulation triangulation: see geodesy.


The use of two known coordinates to determine the location of a third. Used by ship captains for centuries to navigate on the high seas, triangulation is employed in GPS receivers to pinpoint their current location on earth.
) in the search for more concrete relationships between public library services and outcomes

* the social impacts outlined above indicate a list of more specific areas for future research. With similar systematic research into these more precise areas of social impact the case for the positive social contribution flowing from public libraries would be well founded and influential in the policy making arena. In the UK David Muddiman (170) has done just this in undertaking to investigate social inclusion/exclusion and public libraries

* the narrowness of the Australian research into this issue is evident. One study is concerned with a single library only and the other has a narrow conceptual basis. This leaves the opening for research into the social impact of public libraries in Australia on a broader scale

* with the general finding that public libraries provide positive social impacts, it may be wise to investigate whether public libraries are funded sufficiently to provide such valuable outcomes on a longterm basis

Conclusion

All studies reveal positive social impacts. Those reporting the findings interpret this as the revelation of previously hidden benefits derived from public library services. These consistent results were obtained from various projects, in various nations, across different research populations, using a range of methodologies. However with only a handful of variously designed studies completed and the focus on benefits only in some of the research projects reviewed, more impartially im·par·tial  
adj.
Not partial or biased; unprejudiced. See Synonyms at fair1.



impar·ti·al
 designed studies may be needed before concluding that such glowing reports are irrefutable irrefutable - The opposite of refutable. .

Although very encouraging, the public library community may now want to consider if it is worthwhile to develop a set of standard approaches to the assessment of social impacts or whether research will continue in an uncoordinated un·co·or·di·nat·ed  
adj.
1. Lacking physical or mental coordination.

2. Lacking planning, method, or organization.



un
 way. It appears that projects based on neutral concepts of social impact which

* combine research tools where impact areas are defined with those that do not define the concept

* utilise a variety of research instruments

* consult all stakeholders

may reflect a more complete picture of the social impact of public libraries.
Table 1 Comparison of conceptual outlines of social impact

IMPACT AREA                       PROJECT

                 LIBRARY'S      LANCE, LOGAN      BORROWED
                CONTRIBUTION     AND RODNEY        TIME?
                   MANUAL

                     *               *               *
   BASIC          PART OF                         PART OF
  LITERACY        PERSONAL                       EDUCATION
                   GROWTH

                     *               *               *
 BUSINESS/        PART OF                         PART OF
   CAREER        ECONOMIC &                       ECONOMIC
                  PERSONAL                         IMPACT
                   GROWTH

                     *               *               *
 LIBRARY AS       PART OF         PART OF      PART OF SOCIAL
   PLACE         COMMUNITY        COMMONS/         POLICY
                DEVELOPMENT      COMMUNITY
                                INFORMATION

                                     *               *
    INFO                                          PART OF
  LITERACY                                      INFORMATION

                                     *
LOCAL HIST/
 GENEALOGY

                     *               *               *
  GENERAL         PART OF                         PART OF
    INFO          PERSONAL                      INFORMATION
               GROWTH/SUPPORT
                TO COMMUNITY

                                                     *
EMPOWERMENT                                    PART OF SOCIAL
                                                   POLICY

                                                     *
  HEALTH &                                        PART OF
    WELL                                          CULTURAL
   BEING                                         ENRICHMENT

                     *
  PERSONAL        PART OF
DEVELOPMENT       PERSONAL
               GROWTH/SUPPORT
                TO COMMUNITY

                                                     *
   SOCIAL                                         PART OF
  COHESION                                     SOCIAL POLICY

IMAGINATION/
 CREATIVITY

IMPACT AREA               PROJECT

                  BRIGGS,        MATARASSO
                 GULDBERG &       (BEYOND
                 SIVACIYAN      BOOK ISSUES)

                     *               *
   BASIC          PART OF         PART OF
  LITERACY       QUALITY OF       PERSONAL
                    LIFE         DEVELOPME
                                     NT

                                     *
 BUSINESS/                        PART OF
   CAREER                         PERSONAL
                                 DEVELOPME
                                     NT

                     *               *
 LIBRARY AS      PART OF A        PART OF
   PLACE         COMMUNITY         LOCAL
                FOCUS/PLACE       IDENTITY

    INFO
  LITERACY

                                     *
LOCAL HIST/                       PART OF
 GENEALOGY                         LOCAL
                                  CULTURE

                     *
  GENERAL         PART OF
    INFO         ACCESS TO
                INFORMATION

                     *               *
EMPOWERMENT       PART OF
                 EQUITY AND
                   SOCIAL
                  JUSTICE

                     *               *
  HEALTH &        PART OF
    WELL         QUALITY OF
   BEING            LIFE

                                     *
  PERSONAL
DEVELOPMENT

                                     *
   SOCIAL
  COHESION

                                     *
IMAGINATION/
 CREATIVITY
TABLE 2 MAJOR SOCIAL IMPACTS OF PUBLIC LIBRARIES IDENTIFIED

                           SOCIAL IMPACTS IDENTIFIED

Research         Information     Local     Develop    Support
Project           literacy     history/      IT      democracy
Authors                        genealogy   skills

Vavrek 2000

Proctor,
Usherwood &
Sobczyk 1996

Proctor, Lee &
Reilly 1998

Black & Crann
2000

McClure &                                     *          *
Bertot 1998

Borrowed
time? 1993

Matarasso
1998

Lance, Logan          *            *
& Rodney
2001

Safe place to
go 2000

Linley &
Usherwood
1998

Briggs,
Guldberg &
Sivaciyan
1996

Number                1            1          1          1
(Percentage)        (9%)         (9%)       (9%)       (9%)
of projects
identifying

Research         Culture   Increased   Equity/    Personal
Project             &       quality     Free     development
Authors           arts      of life    access

Vavrek 2000         *          *          *

Proctor,                       *
Usherwood &
Sobczyk 1996

Proctor, Lee &                 *                      *
Reilly 1998

Black & Crann                             *
2000

McClure &           *                                 *
Bertot 1998

Borrowed            *
time? 1993

Matarasso                                             *
1998

Lance, Logan
& Rodney
2001

Safe place to
go 2000

Linley &                                  *           *
Usherwood
1998

Briggs,                        *          *
Guldberg &
Sivaciyan
1996

Number              3          4          4           4
(Percentage)      (27%)      (36%)      (36%)       (36%)
of projects
identifying

Research         Vocational   Recreation   Community   Decreasing
Project             &/or                   building      social
Authors           economic                             isolation
                                                        (Social
                                                       inclusion)

Vavrek 2000          *            *                        *

Proctor,             *            *            *
Usherwood &
Sobczyk 1996

Proctor, Lee &                                 *           *
Reilly 1998

Black & Crann                                              *
2000

McClure &                         *            *
Bertot 1998

Borrowed             *            *            *
time? 1993

Matarasso                                      *           *
1998

Lance, Logan         *
& Rodney
2001

Safe place to                                              *
go 2000

Linley &             *            *            *           *
Usherwood
1998

Briggs,
Guldberg &
Sivaciyan
1996

Number               5            5            6           6
(Percentage)       (45%)        (45%)        (55%)       (55%)
of projects
identifying

Research         Education    Health &     Public     Number of
Project                        general     space     Soc Impacts
Authors                      information            identified by
                                                    this project
                                                      and 3 or
                                                     more other
                                                      projects

Vavrek 2000          *            *                 7/8 (87.5%)

Proctor,             *                              5/5 (100%)
Usherwood &
Sobczyk 1996

Proctor, Lee &       *                       *      6/6 (100%)
Reilly 1998

Black & Crann                                *      3/3 (100%)
2000

McClure &            *            *                 5/8 (62.5%)
Bertot 1998

Borrowed             *            *          *      6/7 (85.7%)
time? 1993

Matarasso                         *          *      5/5 (100%)
1998

Lance, Logan         *            *          *      4/6 (66.6%)
& Rodney
2001

Safe place to                                *      2/2 (100%)
go 2000

Linley &             *            *                 8/8 (100%)
Usherwood
1998

Briggs,                           *          *      4/4 (100%)
Guldberg &
Sivaciyan
1996

Number               7            7          7      7/11 (64%) of
(Percentage)       (64%)        (64%)      (64%)    projects had
of projects                                         ALL impacts
identifying                                         identified by
                                                    3 other
                                                    projects

(NOTE: Percentage rounded to nearest whole number)


References

(1) Griffiths, J-M J-M Jelinski-Moranda (reliability model) , and King, D Libraries: the undiscovered national resource in The value and impact of information edited by Mary Mary, the mother of Jesus
Mary, in the Bible, mother of Jesus. Christian tradition reckons her the principal saint, naming her variously the Blessed Virgin Mary, Our Lady, and Mother of God (Gr., theotokos). Her name is the Hebrew Miriam.
 Feeny
''For the fictional Boy Meets World character, see George Feeny.


Feeny (Irish: Na Fineadha; i.e. woody places) is a small village in County Londonderry, Northern Ireland, between Dungiven and Claudy.
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London, city (1991 pop. 303,165), SE Ont., Canada, on the Thames River. The site was chosen in 1792 by Governor Simcoe to be the capital of Upper Canada, but York was made capital instead. London was settled in 1826.
, Bowker Bowker is a surname, and may refer to
  • Gordon Bowker, American entrepreneur
  • John Bowker, British theologian
  • Judi Bowker, British actress
  • Richard Bowker, Australian politician
  • R.R.
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(2) Kerslake, E and Kinnell, M Public libraries, public interest and the information society: theoretical issues in the social impact of libraries Journal of librarianship li·brar·i·an  
n.
1. A person who is a specialist in library work.

2. A person who is responsible for a collection of specialized or technical information or materials, such as musical scores or computer documentation.
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(4) Fitch, L and Warner, J Dividends: The value of public libraries in Canada. 1997 www.cla.ca/ divisions/CAPL/caplcovr.htm Accessed April 21 2002

Reprinted in Aplis 12(1) March 1999 p4-24

(5) Kerslake, E and Kinnell, M The social impact of public libraries: a literature review. Great Britain Great Britain, officially United Kingdom of Great Britain and Northern Ireland, constitutional monarchy (2005 est. pop. 60,441,000), 94,226 sq mi (244,044 sq km), on the British Isles, off W Europe. The country is often referred to simply as Britain. , British Library Research and Innovation Centre 1997

(6) Benton Foundation Public support for libraries Building, books, and bytes: libraries and communities in the digital age 1996 www.benton Benton, city (1990 pop. 18,177), seat of Saline co., central Ark.; founded 1836. Once a significant aluminum producer, the city manufactures fabricated-metal and wood products. .org/Library/Kellogg/chapert2.html Accessed 21 April 2002 p1

(7) Briggs, S, Guldberg, H and Sivaciyan, S Lane Cove Library a part of life: the social role and economic benefit of a public library Library Council of New South Wales New South Wales, state (1991 pop. 5,164,549), 309,443 sq mi (801,457 sq km), SE Australia. It is bounded on the E by the Pacific Ocean. Sydney is the capital. The other principal urban centers are Newcastle, Wagga Wagga, Lismore, Wollongong, and Broken Hill.  in association with Lane Cove Council 1996

(8) Mercer mer·cer  
n. Chiefly British
A dealer in textiles, especially silks.



[Middle English, from Old French mercier, trader, from merz, merchandise, from Latin merx
, C Navigating the economy of knowledge, prepared for the Libraries Working Group of the Cultural Ministers' Council by the Institute for Cultural Policy Studies, Griffith University Griffith University is an Australian public university with five campuses in Queensland between Brisbane and the Gold Coast. In 2007 there were more than 33,000 enrolled students and 3,000 staff.  1995

(9) Black, A and Crann, M A mass observation of the public library London: Library and Information Commission, 2000 p5

(10) Briggs, S, Guldberg, H and Sivaciyan, S op cit Op Cit Opere Citato (Latin: In the Work Mentioned)  p36

(11) Matarasso, F Learning development: an introduction to the social impact of public libraries Stroud stroud  
n.
A coarse woolen cloth or blanket.



[After Stroud, an urban district of southwest-central England.]
, Comedia 1998 p45

(12) Kerslake, E and Kinnell, M 1998 op cit p161

(13) Kerslake, E and Kinnell, M 1997 op cit p2

(14) D'Elia, G and Rodger Rodger is a surname, and may refer to:
  • Alan Rodger, Baron Rodger of Earlsferry (born 1944), Scottish judge
  • George Rodger (1908–1995), British photojournalist
  • N. A. M.
, E Public library roles and patron use: why patrons use the library Public libraries 33 May-June 1994 p 135

(15) Usherwood, B Value and impact studies in Proceedings of the 65th Ifla Council and general conference, Bangkok Bangkok (băng`kŏk'), Thai Krung Thep, city (1990 pop. 8,538,610), capital of Thailand and of Bangkok prov., SW Thailand, on the east bank of the Chao Phraya River, near the Gulf of Thailand. , Thailand Thailand (tī`lănd, –lənd), Thai Prathet Thai [land of the free], officially Kingdom of Thailand, constitutional monarchy (2005 est. pop. 65,444,000), 198,455 sq mi (514,000 sq km), Southeast Asia. , August 20-28, 1999 www.ifla.org/IV/ifla64/054-94e.htm Accessed 21 April 2002 p2

(16) Linley, R and Usherwood, B New measures for the new library: a social audit of public libraries London, British Library Research and Innovation Centre 1998

(17) Comedia Borrowed time? The future of public libraries in the UK Comedia, Bournes Green, Gloucestershire Gloucestershire (glŏs`tərshĭr', glô`stər–), county (1991 pop. 520,600), 1,025 sq mi (2,655 sq km), W central England. The county seat is Gloucester.  1993 p35-36

(18) Lance, K, Logan, R and Rodney, M Counting on results: instruction manual: A research and demonstration project funded by a national leadership grant from the Institute of Museum and Library Services The Institute of Museum and Library Services is an independent agency of the United States federal government. It is the main source of federal support for libraries and museums within the United States. . Library Research Service 2001 www.lrs.org/html/about/CountingOn Results.htm Accessed 21 April 2002

(19) Matarasso, F Beyond book issues: the social potential of library projects Stroud, Comedia 1998 pi

(20) Cram, J Engaged in triumphant retreat? Public libraries and the social impact of the internet Lasie: Library automated au·to·mate  
v. au·to·mat·ed, au·to·mat·ing, au·to·mates

v.tr.
1. To convert to automatic operation: automate a factory.

2.
 systems information exchange 27(1) 1996 p4-15

(21) Holt, G, Elliot, D and Moore, A Placing a value on public library services Public libraries March-April 1999 p102

(22) Hennen, T Haplr index: Hennen's American public library ratings There are several national systems for rating the quality of public libraries United States
The basic public library statistics are published by the National Center for Educational Statistics; the most recent version was published in in July of 2006, using data from fiscal year
 2002 www.haplrindex.com/ Accessed April 21 2002

(23) Bundy, A Best value: libraries in Alia ALIA Australian Library and Information Association
ALIA Associate of the Life Assurance Association (UK professional qualification)
ALIA Automated Logistics Information to the AOC (US DoD) 
 conference Capitalising on knowledge: the information profession in the 21st century 24-26 October October: see month.  2000 www.alia.org See .org.

(networking) org - The top-level domain for organisations or individuals that don't fit any other top-level domain (national, com, edu, or gov). Though many have .org domains, it was never intended to be limited to non-profit organisations.

RFC 1591.
.au/conferences/ alia2000/proceedings/aln.bundy.html Accessed 21 April 2002

(24) Proctor, R, Lee, H and Reilly, R Access to public libraries: the impact of opening hours reductions and closures 1986-1997 1998 panizzi.shef.ac.uk/cplis/accesspdf.pdf Accessed 21 April 2002 p5

(25) Buckley, B op cit

(26) Bundy, A op cit p13

(27) Griffiths, J-M, and King, D op cit p82

(28) A safe place to go: libraries and social capital. 2000, UTS (Universal Timesharing System) Amdahl's version of Unix System V. Release 4.0 is POSIX compliant.  and Public Libraries Branch, State Library of NSW NSW New South Wales

Noun 1. NSW - the agency that provides units to conduct unconventional and counter-guerilla warfare
Naval Special Warfare
, Sydney Sydney, city, Australia
Sydney, city (1991 pop. 3,097,956), capital of New South Wales, SE Australia, surrounding Port Jackson inlet on the Pacific Ocean. Sydney is Australia's largest city, chief port, and main cultural and industrial center.
 www.slnsw.gov See .gov and GovNet.

(networking) gov - The top-level domain for US government bodies.
.au/ plb/publish/safe/pdf Accessed 21 April 2002

(29) Kerslake, E and Kinnell, M 1998 op cit p161

(30) Comedia op cit

(31) Matarasso, F Beyond book issues op cit p3-4

(32) Black, A and Crann, M 2000 op cit p7

(33) Lance, K, Logan, R and Rodney, Mop cit p1

(34) Proctor, R, Usherwood, B and Sobczyk, G What do people do when their public library service closes down? An investigation into the impact of the Sheffield Sheffield, city, England
Sheffield, city (1991 pop. 470,685), N England, at the confluence of the Don River and four tributaries. Sheffield was one of the leading industrial cities of England. It has been a center of cutlery manufacture since the 14th cent.
 libraries strike. Boston Spa This article is about the village in West Yorkshire, UK. See also Boston (disambiguation) , British Library Research and Development Department 1996

(35) Proctor, R, Lee, H and Reilly, R op cit

(36) Linley, R and Usherwood, Bop cit

(37) Vavrek, B Is the American public library part of everyone's life? American libraries American Libraries is the official publication of the American Library Association. Published monthly except for a combined July/August issue, it is distributed to all members of the organization. American Libraries is currently edited by Leonard Kniffel.  31(1) 2000 p60-64

(38) A safe place to go op cit p13

(39) Harris, K Open to interpretation: community perceptions of the social benefits of public libraries London, Community Development Foundation 1998 p2

(40) McClure, C and Bertot, J Public library use in Pennsylvania: identifying uses, benefits and impacts. Final report 1998 istweb.syr.edu/ ~mcclure/padeptedumerge.pdf Accessed 21 April 2002

(41) ibid p4-5

(42) The library's contribution to your community: a resource manual for libraries to document their social and economic contribution to the local community prepared by IER IER Institut d'Economie Rurale
IER Institute for Economic Research (Ljubljana, Slovenia)
IER Institute for Employment Research
IER Ion-Exchange Resin (building material)
IER Initial Environmental Review
 Planning, Research and Management Services for the Southern Ontario Library Service, Gloucester Gloucester, city, England
Gloucester (glŏs`tər, glô`stər), city (1991 pop. 106,526) and district, Gloucestershire, W central England, on the Severn River.
, Ontario. c1998, reprinted by Auslib Press, Adelaide 2000 p2, 7-14

(43) Fitch, L and Warner, J op cit

(44) Briggs, S, Guldberg, H and Sivaciyan, S op cit

(45) McClure, C and Bertot, J op cit p2

(46) The library's contribution op cit p2

(47) A safe place to go op cit

(48) Lance, K, Logan, R and Rodney, M op cit p82

(49) Linley, R and Usherwood, B op cit

(50) Proctor, R, Lee, H and Reilly, R op cit

(51) Kerslake, E and Kinnell, M 1998 op cit p 162

(52) Black, A and Crann, M 2000 op cit

(53) Library and Information Commission Research programmes-public libraries 1999 www.lic.gov.uk/research.public/index/html Accessed 21 April 2002

(54) Black, A and Crann, M 2000 op cit p7

(55) Proctor, R, Usherwood, B and Sobczyk, G op cit

(56) Fitch, L and Warner, J op cit p1

(57) Usherwood, Bop cit p1

(58) Linley, R and Usherwood, B op cit

(59) A safe place to go op cit p5

(60) Briggs, S, Guldberg, H and Sivaciyan, S op cit

(61) Harris, K op cit

(62) The library's contribution op cit

(63) Black, A and Crann, M 2000 op cit p1

(64) Lance, K, Logan, R and Rodney, M op cit p2

(65) Kerslake, E and Kinnell, M 1998 op cit p162-63

(66) Comedia op cit p1-3

(67) Matarasso, F Beyond book issues op cit

(68) The library's contribution op cit

(69) Lance, K, Logan, R and Rodney, M op cit

(70) Comedia op cit

(71) Kerslake, E and Kinnell, M 1998 op cit p164

(72) Matarasso, F Beyond book issues op cit p3-4

(73) Comedia op cit

(74) Vavrek, B op cit

(75) Proctor, R, Lee, H and Reilly, R op cit

(76) A safe place to go op cit

(77) Comedia op cit

(78) Lance, K, Logan, R and Rodney, M op cit

(79) McClure, C and Bertot, J op cit

(80) The library's contribution op cit

(81) Matarasso, F Beyond book issues op cit

(82) Lance, K, Logan, R and Rodney, M op cit

(83) Briggs, S, Guldberg, H and Sivaciyan, S op cit

(84) A safe place to go op cit

(85) Linley, R and Usherwood, B op cit

(86) Comedia op cit

(87) The library's contribution op cit

(88) Proctor, R, Usherwood, B and Sobczyk, G op cit

(89) Proctor, R, Lee, H and Reilly, R op cit

(90) Matarasso, F Beyond book issues op cit

(91) Harris, K op cit

(92) Linley, R and Usherwood, B op cit

(93) Briggs, S, Guldberg, H and Sivaciyan, S op cit

(94) Harris, K op cit

(95) Briggs, S, Guldberg, H and Sivaciyan, S op cit

(96) Linley, R and Usherwood, B op cit

(97) Briggs, S, Guldberg, H and Sivaciyan, S op cit

(98) Linley, R and Usherwood, B op cit

(99) Briggs, S, Guldberg, H and Sivaciyan, S op cit

(100) McClure, C and Bertot, J op cit

(101) Linley, R and Usherwood, B op cit

(102) Comedia op cit

(103) McClure, C and Bertot, J op cit

(104) A safe place to go op cit

(105) Comedia op cit

(106) Lance, K, Logan, R and Rodney, M op cit

(107) Black, A and Crann, M 2000 op cit p7

(108) Black, A and Crann, M A mass observation of public library use, operation and image: a project funded by the Library and Information Commission. School of Information Management, Leeds Metropolitan University Coordinates:

Leeds Metropolitan University is a university with campuses in Leeds and Harrogate, Yorkshire, England.
 1999 www.lmu.ac.uk/ies/im/Research /project2.htm Accessed 4 January 2001

(109) Briggs, S, Guldberg, H and Sivaciyan, S op cit

(110) Proctor, R, Usherwood, B and Sobczyk, G op cit

(111) Lance, K, Logan, R and Rodney, M op cit

(112) The library's contribution op cit

(113) Lance, K, Logan, R and Rodney, M op cit

(114) Proctor, R, Lee, H and Reilly, R op cit

(115) Vavrek, B op cit

(116) Matarasso, F Beyond book issues op cit

(117) Black, A and Crann, M 2000 op cit

(118) McClure, C and Bertot, J op cit

(119) A safe place to go op cit

(120) Linley, R and Usherwood, B op cit

(121) Harris, K op cit

(122) Briggs, S, Guldberg, H and Sivaciyan, S op cit

(123) The library's contribution op cit

(124) Proctor, R, Usherwood, B and Sobczyk, G op cit

(125) Harris, K op cit

(126) Usherwood, B op cit p2

(127) Briggs, S, Guldberg, H and Sivaciyan, S op cit

(128) The library's contribution op cit

(129) Linley, R and Usherwood, B op cit

(130) Vavrek, B op cit

(131) Comedia op cit

(132) The library's contribution op cit

(133) Linley, R and Usherwood, B op cit

(134) Briggs, S, Guldberg, H and Sivaciyan, S op cit

(135) Proctor, R, Usherwood, B and Sobczyk, G op cit

(136) McClure, C and Bertot, J op cit

(137) Lance, K, Logan, R and Rodney, M op cit

(138) Matarasso, F Beyond book issues op cit

(139) Harris, K op cit

(140) ibid

(141) ibid

(142) ibid

(143) ibid

(144) Williamson, K Research methods for students and professionals: information management systems Wagga Wagga Wagga Wagga (wŏg`ə wŏg`ə), city (1991 pop. 40,875), New South Wales, SE Australia, on the Murrumbidgee River. It is the center of an agricultural district with food-processing and rubber-goods plants and foundries.  NSW, Centre for Information Studies

(145) Matarasso, F Beyond book issues op cit p3-4

(146) ibid p4

(147) Matarasso, F Use or ornament ornament, in architecture
ornament, in architecture, decorative detail enhancing structures. Structural ornament, an integral part of the framework, includes the shaping and placement of the buttress, cornice, molding, ceiling, and roof and the capital and
? The social impact of participation in the arts Stroud, Comedia 1997 p6

(148) Linley, R and Usherwood, B op cit

(149) Matarasso, F Use or ornament op cit

(150) Cram, J op cit

(151) Kerslake, E and Kinnell, M 1998 op cit p161

(152) Kerslake, E and Kinnell, M 1997 op cit p2

(153) Cram, J op cit

(154) Vavrek, B op cit

(155) A safe place to go op cit p10

(156) Matarasso, F Beyond book issues op cit p51

(157) The library's contribution op cit

(158) Black, A and Crann, M 2000 op cit

(159) A safe place to go op cit

(160) McClure, C and Bertot, J op cit

(161) Harris, K op cit

(162) The library's contribution op cit

(163) Ontario Library Service The library's contribution to your community: Case study reports 2001 www.library.on.ca/consulting/ CaseStudies/casestud.htm Accessed 1 May 2002

(164) Kerslake, E and Kinnell, M 1997 op cit

(165) Fitch, L and Warner, J op cit

(166) Vavrek, B op cit

(167) McClure, C and Bertot, J op cit

(168) Lance, K, Logan, R and Rodney, M op cit

(169) A safe place to go op cit

(170) Muddiman, D Public library policy and social exclusion social exclusion
Noun

Sociol the failure of society to provide certain people with those rights normally available to its members, such as employment, health care, education, etc.
: a progress report www.lmu.ac.uk/ ies/dmudd/dmudd3.htm Accessed 21 April 2002

Received May 2002

Barbara Debono BSW BSW Bachelor of Social Work (degree)
BSW Bundesverband Solarwirtschaft (German Solar Industry Association)
BSW BrettspielWelt (online gaming site)
BSW Biblical Studies on the Web
 MAppSc (Lib & Inf Mangt) is a librarian at Hinchinbrook Shire Shire or Shiré (both: shē`rā), river, c.250 mi (400 km) long, flowing from the southern end of Lake Nyasa, Malawi, SE Africa, to the Zambezi River in central Mozambique. It is navigable to Nsanje.  Library North Queensland North Queensland is the northern part of the state of Queensland in Australia. Queensland is a massive state, larger than most countries, and the Tropical northern part of it has been historically remote and underdeveloped, resulting in a distinctive regional character and . She has held this position since completing her library degree but has worked part time at the library since 1996 whilst studying externally towards her Master of Applied Science (Library and Information Management) through Charles Sturt University Charles Sturt University (CSU) is an Australian multi-campus university in New South Wales and the Australian Capital Territory. It has campuses at Bathurst, Albury-Wodonga, Dubbo, Orange and Wagga Wagga. . Her background as a social worker has inspired her interest in the social impact of libraries. Address: PO Box 366 Ingham 4850 tel(07)47764683 fax(07)47763233 bdebono@hinchinbrook.qld.gov.au
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