Assess the 2006 Growth Projections for the Caribbean Call Center Sector.

DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/reports/c37485) has announced the addition of Caribbean Call Center Report 2005: A Customer Care Market to their offering.

"Caribbean Call Center Report 2005: A Customer Care Market," a newly updated report, shows that the Caribbeans agent positions will reach 50,000 by 2006. The report indicates that over 80 percent of this growth comes from contact centers fulfilling projects for Fortune 1000 and large U.S corporations. The report also goes into detail to show the factors driving the high level of satisfaction that U.S corporate customers and their clients are receiving from leading Caribbean vendors across twenty markets. It also highlights the strategic function of the Sphaero Alliance is playing as a pan-Caribbean sourcing platform.

Scope

The report evaluates the entire Caribbean market with complete assessment of the larger locations such as Jamaica, Trinidad, the Dominican Republic, Barbados and Puerto Rico. The report also features a number of Harvard Business Review style case studies on both successful regional call center vendors and economic development agencies that have prioritized their location as attractive call center destinations.

--Complete assessment of market size dynamics and growth rate projections up to 2006. Twenty island markets are evaluated with detail recommendations on both the English and Spanish speaking locations.

--Detail call center vendor selection and market risk tools provide valuable handlers for the decision making process for firms looking to nearshore projects or site locate to the Caribbean.

--Full demonstration of the productivity gained from assets particularly available in the English speaking Caribbean that are being effectively utilized by corporate clients.

--Powerful tools, tables, figures and handlers to objectively help compare hidden operational costs between the Caribbean Nearshore and the offshore.

Topics Covered

This is a sample table of contents

Table of Contents

--I. Executive Summary

--II. Main Findings

--Methodology

--Overall Growth

--Vendor Analysis

--Performance Analysis

--a. Internal Drivers

--b. External Drivers

--Summary Conclusion

--III. Market Assessment

--Introduction

--Segment Analysis

--Nearshore vs Offshore

--Strategic Challenges

--Political & Economic Analysis

--Summary Conclusion

--IV. Caribbean Nearshore MetacareTM

--Introduction

--Nearshore MetacareTM

--Cultural Domain Acuity 

--Seven SHELLTM

--Sphaero Alliance as Sourcing Concierge

--Summary Conclusion

--V. List of Key Documents

--Caribbean Contact Center Report 2002

--CaribbeanOSTM - Shaping Perception

--Digital GNPTM

--TREATY establishing the Caribbean

--Community (CARICOM)

--CARICOM Single Market & Economy(CSME)

--CARICOM Ministers ICT Declaration

--Revised Draft

--VI.Appendices 

--The Sphaero Alliance

--Caribbean Fiber Network

--Definitions

--List of Figures

--List of Tables

Companies Mentioned:

--e-Services Group

--Technion

--Verizon Teleservices

--Direct One

--Sitel

--West

--Cable & Wireless

Products Mentioned:

--Computers

--Training Colleges

--Call Center Solutions

--Terminals

For more information visit http://www.researchandmarkets.com/reports/c37485