AspenTech Wins Third Consecutive Award for Outstanding Customer Service and Support.Business Editors/High-Tech Writers CAMBRIDGE, Mass.--(BUSINESS WIRE)--Feb. 17, 2004 Annual STAR Awards recognize customer service excellence in the IT industry Aspen Technology Aspen Technology (NASDAQ: AZPN) provides software and professional services to the manufacturing and process industries which allows companies to model, manage, and control their operations. AspenTech was founded in 1981 by MIT professor Dr. , Inc. (Nasdaq: AZPN) today announced that its Customer Support Group has earned the STAR Award from the Service and Support Professionals Association (SSPA SSPA Solid State Power Amplifier SSPA Service and Support Professionals Association SSPA Software Support Professionals Association SSPA Short Statured People of Australia Inc. SSPA Submicron Signal Processor Architecture ) for the third consecutive year. The award recognizes the AspenTech team for providing exemplary customer support in the Complex Support Applications category. "AspenTech is both honored and excited to have received the SSPA STAR Award for the third consecutive year," said David McQuillin, President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of AspenTech. "Our Support team is totally dedicated to customer success, and provides support for some of the most complex, mission-critical solutions in the software industry. Winning the STAR Award once again reflects our commitment to continuously improving the service we deliver, and ensuring that AspenTech's process industry customers realize maximum value from our solutions." AspenTech's Global Customer Support team is comprised of highly specialized Support Consultants, many of whom hold degrees at the doctorate and masters level. This advanced technical training, combined with extensive experience gained working with process industry customers, gives them an in-depth understanding of the complexities of process manufacturing The manufacturing industry that uses process control systems. See process control. . Recent initiatives to further improve AspenTech's Support service include certification for the North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. support centers under the prestigious international Support Center Practices (SCP (1) (Service Control Point) A node in an SS7 telephone network that provides an interface to databases, which may reside within the SCP computer or in other computers. ) Certification program for operational excellence. The Support offerings have also been enhanced to meet the individual needs of our customers as they expand their use of the Internet in their day-to-day business. The SSPA recognized this effort by awarding AspenTech the 2003 WebStar Award for outstanding web-based support. "Our Customer Support Group has consistently delivered outstanding service to our process industry clients, from individual applications to major enterprise-wide deployments," said Lee Riley Leon Francis Riley (born August 24, 1932 in Omaha, Nebraska) was an American football defensive back in the NFL for the Detroit Lions, Philadelphia Eagles, and New York Giants. He also played in the American Football League for the New York Titans. , Vice President of Global Customer Support and Training, AspenTech. "By continuing to invest in new support initiatives, such as the enhanced capabilities provided by our personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. website, we will ensure that customers can rely on a service that is second-to-none." "The SSPA STAR Award winners provide a 'best of breed' showcase of the top talent within our industry," said Bill Rose, SSPA Founder/Executive Director. "Aspen Technology delivers world-class services and the STAR Award serves as the highest form of recognition they can receive for service and support." About SSPA Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents over 22,500 service professionals at 2,700 support centers worldwide. These executives look to SSPA to provide insight into the future of support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services , a road map of best practices within our industry and access to the best service and support vendors. SSPA has become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration. SSPA was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where nobody ever feels like they belong. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual community creates a forum for constant interaction with peers, industry experts, technology vendors and much more. For more information regarding the SSPA and other related divisions, log on to www.thesspa.com or send an email to info@thesspa.com. About AspenTech Aspen Technology, Inc. provides industry-leading software and implementation services that enable process companies to increase efficiency and profitability. AspenTech's engineering product line is used to design and improve plants and processes, maximizing returns throughout an asset's operating life. Its manufacturing/supply chain product line allows companies to increase margins in their plants and supply chains, by managing customer demand, optimizing production, and streamlining the delivery of finished products. These two offerings are combined to create solutions for enterprise operations management Operations management is an area of business that is concerned with the production of goods and services, and involves the responsibility of ensuring that business operations are efficient and effective. (EOM (End Of Message) A character that signals the end of the current message. ), integrated enterprise-wide systems that provide process manufacturers with the capability to dramatically improve their operating performance. Over 1,500 leading companies already rely on AspenTech's software, including Aventis, Bayer, BASF BASF Bar Association of San Francisco (since 1872; San Francisco, California) BASF Badische Anilin und Soda Fabrik (German chemical products company) BASF Builders Association of South Florida , BP, ChevronTexaco, Dow Chemical, DuPont, ExxonMobil, Fluor, GlaxoSmithKline, Shell, and Total. For more information, visit www.aspentech.com. AspenTech and the aspen aspen, in botany aspen: see willow. Aspen, city, United States Aspen (ăs`pən), city (1990 pop. 5,049), alt. 7,850 ft (2,390 m), seat of Pitkin co., S central Colo. leaf logo are trademarks of Aspen Technology, Inc., Cambridge, Mass. |
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