AspenTech Wins Prestigious SSPA Hall of Fame Award for Customer Service Excellence.CAMBRIDGE, Mass. -- Company receives Lifetime Achievement Award after winning fifth STAR Award for outstanding customer service in the IT industry Aspen Technology Aspen Technology (NASDAQ: AZPN) provides software and professional services to the manufacturing and process industries which allows companies to model, manage, and control their operations. AspenTech was founded in 1981 by MIT professor Dr. , Inc. (Nasdaq: AZPN) today announced that its Global Customer Support and Training group has earned the Hall of Fame Lifetime Achievement Award for Service Excellence from the Service and Support Professionals Association (SSPA SSPA Solid State Power Amplifier SSPA Service and Support Professionals Association SSPA Software Support Professionals Association SSPA Short Statured People of Australia Inc. SSPA Submicron Signal Processor Architecture ). The company was inducted into The Hall of Fame after winning its fifth STAR Award for providing exemplary customer support in the Complex Support Applications category. AspenTech is one of only nine companies to be recognized with this prestigious award since the SSPA was founded 15 years ago. "In all my years in the technology support industry, Aspen Technology is one of the few companies I have seen deliver extremely complex support while maintaining amazingly high customer satisfaction," said Bill Rose, Founder and Executive Director, SSPA. "This consistent level of excellence made them very deserving de·serv·ing adj. Worthy, as of reward, praise, or aid. n. Merit; worthiness. de·serv  ing·ly adv. of the SSPA Hall of Fame Award, given to companies who have won five SSPA STAR Awards." In addition to its five STAR Awards, AspenTech has also earned two consecutive WebSTAR awards for outstanding web-based customer support. These achievements are recognition that AspenTech has consistently delivered world-class technical support and customer service, and they highlight the company's commitment to continuously improving its support offerings. "AspenTech is honored to join the select band of companies that have received the SSPA Hall of Fame Award," said David McQuillin, President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of AspenTech. "The superior service we provide differentiates us from competitors in the industry and is one of the reasons that we achieve such high annual renewal rates for our software maintenance contracts. Our support team is focused on delivering the highest quality technical support to our customers, and this award underscores our relentless pursuit of customer satisfaction and loyalty." AspenTech's Global Customer Support and Training group continues as leader in value innovation for its customers. Its Support Consultants respond to customers' electronic and telephone requests on a global basis, and use their strong domain expertise to help users resolve the complex challenges they encounter during their day-to-day operations. AspenTech has also recently achieved certification under the Support Center Practices (SCP (1) (Service Control Point) A node in an SS7 telephone network that provides an interface to databases, which may reside within the SCP computer or in other computers. ) Certification program for the second consecutive year, following an extensive audit of its Houston, Texas “Houston” redirects here. For other uses, see Houston (disambiguation). Houston (pronounced /'hjuːstən/) is the largest city in the state of Texas and the , support center. SCP Certification measures the effectiveness of customer support against a stringent set of performance standards which represent best practices in the industry. About AspenTech Aspen Technology, Inc. provides industry-leading software and implementation services that enable process companies to use simulation models to increase efficiency and profitability. aspenONE, a new generation of software solutions from AspenTech, represents a major step forward in helping process manufacturers achieve their strategic operational excellence initiatives. The first comprehensive offering to address the demands of the Enterprise Operations Management Operations management is an area of business that is concerned with the production of goods and services, and involves the responsibility of ensuring that business operations are efficient and effective. (EOM (End Of Message) A character that signals the end of the current message. ) market, aspenONE provides companies with integrated systems that enable them to manage and optimize optimize - optimisation their operational performance. Over 1,500 leading companies already rely on AspenTech's software, including Aventis, Bayer, BASF BASF Bar Association of San Francisco (since 1872; San Francisco, California) BASF Badische Anilin und Soda Fabrik (German chemical products company) BASF Builders Association of South Florida , BP, ChevronTexaco, Dow Chemical, DuPont, ExxonMobil, Fluor, GlaxoSmithKline, Shell, and Total. For more information, visit www.aspentech.com. About the SSPA The Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of executives responsible for service and support centers and overall customer relations. Today, the SSPA represents over 24,000 service professionals at over 2,700 support centers worldwide. The industry looks to SSPA to provide insight into the future, a road map of best practices and access to the best service and support vendors. SSPA provides a reliable and comprehensive resource for conferences, news, research, benchmarking, standards and collaboration. Founded in 1989, the SSPA is based in San Diego San Diego (săn dēā`gō), city (1990 pop. 1,110,549), seat of San Diego co., S Calif., on San Diego Bay; inc. 1850. San Diego includes the unincorporated communities of La Jolla and Spring Valley. Coronado is across the bay. , CA and can be reached at info@thesspa.com or by phone at 858-674-5491 or on the web at http://www.thesspa.com AspenTech, aspenONE and the aspen aspen, in botany aspen: see willow. Aspen, city, United States Aspen (ăs`pən), city (1990 pop. 5,049), alt. 7,850 ft (2,390 m), seat of Pitkin co., S central Colo. leaf logo are trademarks of Aspen Technology, Inc., Cambridge, Mass. |
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