Printer Friendly
The Free Library
19,604,530 articles and books
Member login
User name  
Password 
 
Join us Forgot password?

AspenTech Earns Prestigious Support Center Practices Certification.


CAMBRIDGE, Mass. -- Certification recognizes AspenTech for delivering top quality support

Aspen Technology Aspen Technology (NASDAQ: AZPN) provides software and professional services to the manufacturing and process industries which allows companies to model, manage, and control their operations.

AspenTech was founded in 1981 by MIT professor Dr.
, Inc. (Nasdaq: AZPN) today announced that its Customer Support and Training group has achieved certification under the prestigious Support Center Practices (SCP (1) (Service Control Point) A node in an SS7 telephone network that provides an interface to databases, which may reside within the SCP computer or in other computers. ) Certification program. AspenTech achieved certification for the third consecutive year after an extensive review by SCP auditors of its Houston, Texas “Houston” redirects here. For other uses, see Houston (disambiguation).
Houston (pronounced /'hjuːstən/) is the largest city in the state of Texas and the
, support center. In order to earn SCP Certification, customer support organizations must meet a stringent set of performance standards that reflect best practices in the industry.

"Achieving SCP Certification for the third year is a testament to the commitment and dedication of our Customer Support and Training group," said Mark Fusco Mark Fusco (born March 12, 1961 in Burlington, Massachusetts) is a retired ice hockey player. Fusco won the Hobey Baker Award in 1983. He would also be a member of the American 1984 Winter Olympics ice hockey team. , President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , AspenTech. "The benchmarks used by the SCP are raised every year, so gaining certification demonstrates our ability to continually improve our processes to meet SCP standards, while at the same time satisfying the increasingly complex support needs of our customers."

SCP Certification is an internationally recognized standard created by the Service & Support Professionals Association (SSPA SSPA Solid State Power Amplifier
SSPA Service and Support Professionals Association
SSPA Software Support Professionals Association
SSPA Short Statured People of Australia Inc.
SSPA Submicron Signal Processor Architecture
), a consortium of leading technology companies, and Service Strategies Corp. It defines best practices for delivering world-class technology support, establishes a foundation to build on existing quality processes, and provides a clear focus on measurable results. SCP Certification requires comprehensive on-site audits to confirm that companies meet the requirements of the over 100 business elements defined in the program. Certified organizations must demonstrate their continued commitment to high performance standards through annual re-certification audits.

"AspenTech's North American North American

named after North America.


North American blastomycosis
see North American blastomycosis.

North American cattle tick
see boophilusannulatus.
 Customer Support and Training group is a world class organization and is committed to service excellence," said Gordy Stauffer, SCP Auditor. "The team passed the rigorous requirements of the SCP Certification program and improved in several key areas. Customer satisfaction and loyalty are outstanding and the organization is clearly dedicated to continuous improvement to ensure the success of its customers."

AspenTech joins the ranks of other leading technology companies that have achieved the prestigious and sought-after SCP Certification, including Lawson Software (Lawson Software, St. Paul, MN, www.lawson.com) A software company that specializes in ERP for vertical markets including health care, retail, public sector, professional and financial services. , Lockheed Martin For the former company, see .

Lockheed Martin (NYSE: LMT) is a leading multinational aerospace manufacturer and advanced technology company formed in 1995 by the merger of Lockheed Corporation with Martin Marietta.
 Incorporated, McKesson Corporation, Mentor Graphics Mentor Graphics, Inc (NASDAQ: MENT) is a US-based multinational corporation dealing in electronic design automation (EDA) for electrical engineering and electronics, as of 2004, ranked third in the EDA industry it helped create.  Corporation, Network Appliance Incorporated, PeopleSoft Incorporated and Xerox Corporation among others. Currently over two hundred technology support organizations around the world participate in the SCP program.

About Support Center Practices (SCP) Certification

SCP Certification, an internationally recognized quality standard defines best practices for delivering world-class technology support. The program was created by a consortium of leading technology companies along with Service Strategies Corporation. SCP Certification quantifies the effectiveness of technology support operations, establishes a foundation for optimizing business processes and focuses on measurable results. Certification requires comprehensive on-site audits to verify that companies meet the requirements of approximately 100 business elements defined in the program. For more information, visit www.scpcertification.com.

About AspenTech

Aspen Technology Inc. provides industry-leading software and professional services that help process companies improve the efficiency of their business processes, optimize their operational performance and enhance their financial results. The new generation of integrated aspenONE(TM) solutions gives manufacturers the capabilities they need to model, manage and control their operations, enabling real-time decision making and synchronization of the plant and supply chain. Over 1,500 leading companies already rely on AspenTech's software, including Aventis, Bayer, BASF BASF Bar Association of San Francisco (since 1872; San Francisco, California)
BASF Badische Anilin und Soda Fabrik (German chemical products company)
BASF Builders Association of South Florida
, BP, ChevronTexaco, Dow Chemical, DuPont, ExxonMobil, Fluor, GlaxoSmithKline, Shell, and Total. For more information, visit www.aspentech.com.

AspenTech, aspenONE and the aspen leaf logo are trademarks of Aspen Technology, Inc., Cambridge, Mass.
COPYRIGHT 2005 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2005, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

 Reader Opinion

Title:

Comment:



 

Article Details
Printer friendly Cite/link Email Feedback
Publication:Business Wire
Date:May 11, 2005
Words:552
Previous Article:Ceridian Posts Strong First Quarter 2005 Results.
Next Article:Virsa to Present at SAPPHIRE '05 Boston.



Related Articles
SAGA Certified for Second Year by Support Center Practices.
RIORDAN BANKROLLS TEACHERS' HONOR BID.
AspenTech Wins Third Consecutive Award for Outstanding Customer Service and Support.
AspenTech Wins Prestigious WebStar Service Award for Outstanding Web-Based Customer Support.
AspenTech Earns Prestigious Support Center Practices -SCP- Certification.
AspenTech Wins Prestigious SSPA Hall of Fame Award for Customer Service Excellence.
Broker joins elite international team.
Software AG Earns Support Center Practices Certification for Seventh Consecutive Year.
Vision Solutions Earns Prestigious SCP Certification; Also Announces Support Services Expansion with Online Knowledgebase.

Terms of use | Copyright © 2012 Farlex, Inc. | Feedback | For webmasters | Submit articles