Aspect releases version 4.0 of Web Interaction. (New Products).Aspect Communications Corporation, a provider of business communications solutions, has announced the general availability of version 4.0 of Aspect Web Interaction, a Web collaboration application for contact centers that was designed to make it easy for customers to interact online with sales and service representatives. Aspect Web Interaction version 4.0 aims to reduce the number of abandoned transactions by letting representatives offer consumers assistance in completing online purchases. When used for online support, Aspect Web Interaction lets customers and representatives show each other information in addition to speaking about it, and this visual interaction can help increase customer satisfaction and loyalty. Aspect Web Interaction 4.0 allows agents to conduct multiple, simultaneous chat sessions with customers, improving contact center productivity. Version 4.0 is also easy to install and customize and integrates seamlessly into a business' overall CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solution. Aspect Web Interaction allows CSRs to have direct contact with customers through IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. , callback An authentication technique that calls the sender back. After connection is made, the receiving side breaks the connection and calls the sender to ensure that the logon was made from the authorized computer. Callback prevents a stolen ID and password from being used on a different machine. request or text chat. Agents and customers can also take part in shared browsing See browse. , page markup (text) markup - In computerised document preparation, a method of adding information to the text indicating the logical components of a document, or instructions for layout of the text on the page or other information which can be interpreted by some automatic system. and joint form completion. |
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