Aspect launches new version of Web Powered Agent 10.1.Aspect Software, Inc. has announced the release of Web Powered Agent 10.1, a thin-client agent desktop for Aspect Spectrum ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. , a complete inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound solution that includes robust queuing, routing, reporting, agent empowerment em·pow·er tr.v. em·pow·ered, em·pow·er·ing, em·pow·ers 1. To invest with power, especially legal power or official authority. See Synonyms at authorize. 2. and modeling capabilities. Web Powered Agent is a thin-client agent desktop application that provides integrated communication for managing all customer interactions. The latest version, Web Powered Agent 10.1, includes greater agent productivity, increased scalability, improved management tools and enhanced security. It also enables the agent desktop to be customized as work tasks change, it can be viewed in various formats including as a slim toolbar A row or column of on-screen buttons used to activate functions in the application. Many toolbars are customizable, letting you add and delete buttons as required. Toolbars may be fixed in position or may float, which means they can be dragged to a more convenient location in the , and enables supervisors to control and limit views depending on each agent's role. In addition, Web Powered Agent 10.1 includes parity with the Aspect Software Convergence agent desktop solution--removing migration barriers to the new version. www.aspect.com |
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