Aspect communications: helping enterprises deliver exceptional customer service.What company wouldn't like to be more effective when it comes to managing customer relationships? Aspect Communications believes the contact center is at the heart of your enterprise. With our contact center solutions you can bring together information, communications, and the workforce to help you deliver the highest quality customer experience--and improve your bottom line. Leadership and Innovation How can we make this claim? Simple. Aspect: is the only company with a complete portfolio of proven contact center solutions. For nearly two decades, Aspect has led the industry iii contact center innovation, including ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. , IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. , CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. , multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple blending, workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. , reporting and analytics, and VoIP. In This Economy It's All About ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). Aspect's open architecture protects your current contact center investments while providing a seamless migration to a converged voice/data network. Add ease of administration, integration, reporting and analysis, scalability, and reliability. The result? The lowest total cost of ownership and highest ROI in the industry. 76% of the Fortune 50 Use Aspect We're the largest company dedicated exclusively to contact center solutions with more than 8,000 implementations deployed worldwide, managing over three million agents. Find out how you can have both innovation and investment protection while using our advanced capabilities to add to your bottom line. To find out how our solutions can help you increase your contact center ROI, visit us at www.aspect.com/go/bottomline.
Company Overview
Founded: 1985
Employees: 1,400 worldwide
Headquarters: 1310 Ridder Park Drive
San Jose, California
95131-2313
Telephone: (888) 412-7728
Web: www.aspect.com
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