Aspect and Performix integrate solutions. (Strategic Alliances).

Aspect Communications Corporation, a provider of enterprise customer contact solutions, and Performix Technologies, a provider of performance management solutions, have announced the integration of Performix Technologies' Emvolve Performance Manager and the Aspect Customer DataMart. The Aspect and Performix integration was forged to help businesses address the challenges of managing large contact center operations for optimal performance. The combined solution is expected to allow businesses to identify areas for improvement in the daily performance of each employee and sustain ongoing improvement through appraisals, development plans and reward and recognition programs. The challenge for companies is to ensure that employees' goals are aligned with business objectives and then provide a mechanism for continuous feedback to employees on how they are performing against the expectations set. The larger the contact center is, the bigger the challenge is. The Aspect and Performix solution integrates a range of co ntact center data with an enterprise performance management application to better enable companies to provide quick and continuous feedback, The combined solution can be implemented rapidly and maintained easily because there is no need to build and re-build data links. The Aspect Customer DataMart is a standards-based solution that is maintained and supported by a contact center leader and is designed to enable applications like Performix's Emvolve to quickly access a wide range of data on demand.