Aspect and Aliant Telecom expand relationship. (Happenings).Aspect Communications Corporation, a provider of business communications solutions, and Aliant Telecom announced they are expanding their agreement to market, deploy and support contact center solutions based on Aspect's voice-over-IP (VoIP) software. A wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of Aliant Inc., Aliant Telecom is a Canadian telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. provider. The latest agreement is an expansion of an existing relationship, under which Aliant Telecom resells and supports a broad range of Aspect's software including workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. , contact center and self-service solutions. The Aspect IP Contact Suite enables fully integrated mu1tichannel communications, including traditional voice technologies (PSTN (Public Switched Telephone Network) The worldwide voice telephone network. Once only an analog system, the heart of most telephone networks today is all digital. In the U.S. ), VoIP, e-mail and Web collaboration. Voice traffic travels over the same IP network as data and other communications such as e-mail and Web-based communications, versus over a separate circuit-switched network. Aspect's solutions merge all communication into a unified queue and deliver it to the integrated desktops o f service representatives. One network for voice and data centralizes administration, and the browser-based desktop applications help empower empower verb To encourage or provide a person with the means or information to become involved in solving his/her own problems the representatives to respond to contacts via all channels -- voice, e-mail, Web chat, assisted browsing -- on a single desktop. www.aspect.com/www.aliant.ca |
|
||||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion