Aspect Teleservices expands with key appointments in sales and technical support areas.TUCSON, Ariz.--(BUSINESS WIRE)--March 21, 1995--Aspect Teleservices Corp., a pioneer in the area of third-party support for complex client/server software products, has announced the appointment of two key professionals as the company plans for future growth. Brian Bartel Joins Aspect Teleservices to Develop Client Base Brian Bartel will handle sales in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. as Aspect Teleservices' first account executive. He is based in San Jose San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif. "Brian Bartel is a widely known and respected force in the software support industry," commented Linda O'Keeffe, founder of Aspect Teleservices. "As an experienced software support manager and a recognized industry expert and consultant, Brian understands the needs of our clients and prospects and will be able to define and champion support programs that result in successful partnerships between Aspect Teleservices and its clients." Prior to joining Aspect Teleservices, Bartel was a senior consultant for the Software Support Professionals Association (SSPA SSPA Solid State Power Amplifier SSPA Service and Support Professionals Association SSPA Software Support Professionals Association SSPA Short Statured People of Australia Inc. SSPA Submicron Signal Processor Architecture ), specializing in management and process assessment, system implementation, outsourcing company selection, and service marketing programs. Previously, as Support Operations Manager See datacenter manager. at Software Publishing Corp., he was responsible for the delivery of technical support for the company's flagship products A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , directing the technical support, service marketing, developer support, and customer training departments. Bartel is a frequent speaker at industry conferences and events. Bob Lieberman Expands Aspect Teleservices' Expertise in Enabling Technologies Bob Lieberman has joined Aspect Teleservices to provide clients with expertise in a wide range of technical disciplines, further strengthening the company's technical analyst staff. In this role, he provides expert-level troubleshooting and problem resolution on database issues. Lieberman has 22 years of software development experience, with over 8 years of experience developing client/server applications. During that time, he has worked in Sybase, Oracle, GUI (Graphical User Interface) A graphics-based user interface that incorporates movable windows, icons and a mouse. The ability to resize application windows and change style and size of fonts are the significant advantages of a GUI vs. a character-based interface. and object-oriented environments on a variety of platforms, performing data modeling, enterprise modeling, front-end application design, and client/server implementation. "Bob Lieberman's depth of expertise with relational databases relational database Database in which all data are represented in tabular form. The description of a particular entity is provided by the set of its attribute values, stored as one row or record of the table, called a tuple. and his understanding of the client/server environment A networking environment that is made up of clients and servers running applications designed for client/server architecture. See client/server. make him a strategic resource for Aspect Teleservices and our clients' customers," said Bob McCormick, Director of Systems and Operations. "His knowledge complements that of our technical support analysts, who have experience in a variety of technical product areas. They look to Bob for in-depth expertise on Sybase and software development issues." Prior to joining Aspect Teleservices, Lieberman was a senior member of the development organization at Avalon Software, where his responsibilities included staff management, project management, and technical leadership. From October 1986 to September 1990, Lieberman was a senior software engineer at Sybase Inc. As a principal developer of the Sybase application development toolkit's fourth-generation language fourth-generation language (4GL) Fourth-generation computer programming language. 4GLs are closer to human language than other high-level languages and are accessible to people without formal training as programmers. , he was responsible for designing much of the language syntax and function and for designing and implementing the compiler. About Aspect Teleservices Aspect Teleservices provides third-party technical support on an outsourcing basis for software companies with complex products -- supporting not only a client's products, but the environment in which it runs. In particular, the company focuses on software publishers in the client/server market, whose products interact with databases and database tools, middleware, operating systems Operating systems can be categorized by technology, ownership, licensing, working state, usage, and by many other characteristics. In practice, many of these groupings may overlap. , and networks. Aspect Teleservices is headquartered in Tucson, Ariz. and operates from a 24,000-square-foot, high-availability call center. Aspect Teleservices is a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of Aspect Telecommunications Corp., a global provider of comprehensive business solutions for mission-critical call centers. Aspect Telecommunications solutions include call transaction processing Updating the appropriate database records as soon as a transaction (order, payment, etc.) is entered into the computer. It may also imply that confirmations are sent at the same time. Transaction processing systems are the backbone of an organization because they update constantly. , call center automation, interactive voice response, call center networking, and tools and applications for sharing management information. -0- NOTES TO EDITORS: The Aspect logo is a registered trademark of Aspect Telecommunications Corp. All other product or service names mentioned in this document may be trademarks of the companies with which they are associated. CONTACT: Aspect Teleservices Corp., Tucson Iris Lutz, 602/295-8600 |
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