Aspect Telecommunications announces major system order from Delta Air Lines.SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUSINESS WIRE)--Oct. 23, 1995--Aspect Telecommunications (NASDAQ/NMS:ASPT ASPT American Society of Plant Taxonomists ASPT American Society of Phlebotomy Technicians ASPT Average Score Per Taxon (neural networks) ASPT Academy of Screen Printing Technology ASPT Army School of Physical Training ) announced today that Delta Air Lines Inc. has placed orders for eleven large Aspect CallCenter automatic call distribution systems, valued at an estimated $10 million. Ten of these units will be installed in existing Delta reservation centers across the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and Canada. The eleventh system will be utilized by Delta to establish a new reservations center near London, England. All are planned to be installed over the next twelve months, with the initial sites expected to be operational before year-end 1995. "The purchase of this equipment ties directly into our 7.5 Leadership program goals of revising fundamental processes across the company, increasing productivity, increasing value for customers and improving asset utilization," said Vicki B. Escarra, Delta's vice president -- reservations sales. "This state-of-the-art equipment will help us to continue delivering a high-value service in the Delta style to our customers." It is believed by Aspect that this is one of the industry's largest orders for call center systems placed this year. Aspect Telecommunications is a leading supplier of products and services for mission-critical call centers. Aspect is based in San Jose, and has more than 800 Aspect CallCenter systems installed in a wide variety of industries throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. and Europe. Aspect's home page on the World Wide Web is http://www.aspect.com. Delta and the Delta Connection carriers operate more than 4,900 flights each day to 303 cities in 48 states and 31 countries around the world. Delta is the official airline of the 1996 Centennial Olympic Games Olympic games, premier athletic meeting of ancient Greece, and, in modern times, series of international sports contests. The Olympics of Ancient Greece Although records cannot verify games earlier than 776 B.C. in Atlanta. Delta was recently named first in airline customer satisfaction for both long and short distance flights in a J.D. Power and Associates poll of frequent flyers frequent flyer Hospital practice A popular term for a Pt who is regularly admitted to a particular ER or health care facility, for various reasons . Earlier this year, for the fourth consecutive year, Delta Air Lines was designated "Best Airline" by the ROBB REPORT'S annual "Best of the Best" exclusive readership read·er·ship n. 1. The readers of a publication considered as a group. 2. Chiefly British The office of a reader at a university. survey. -0- Note to Editors: The Aspect logo and Aspect CallCenter are registered trademarks of Aspect Telecommunications Corp. Other company names and references may be the trademarks of their respective owners. CONTACT: Aspect Telecommunications Dennis Haar, 408/325-2200 or Delta Air Lines Todd Clay, 404/715-3108 |
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