Aspect Telecommunications and The Results Group Contribute to Largest Gathering of Customer Service and Technical Support Professionals.PALO ALTO Palo Alto, city, California Palo Alto (păl`ō ăl`tō), city (1990 pop. 55,900), Santa Clara co., W Calif.; inc. 1894. Although primarily residential, Palo Alto has aerospace, electronics, and advanced research industries. , Calif.--(BUSINESS WIRE)--Sept. 22, 1998--Customer Service and Technical Support's best and brightest experts were on-hand in San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden this September to participate in Support Services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services Conference & Expo -- Fall '98. In a joint presentation with Janet Camberis of Aspect Telecommunications, Bill Schneiderman, President of The Results Group, presented "Selecting a Problem Resolution Solution" in a conference session held on September 9, 1998. In this presentation, Bill and Janet discussed a case study from Aspect Telecommunications. There are a number of vendors in the marketplace offering a variety of troubleshooting applications -- each with strengths and weaknesses. Aspect Telecommunications set forth on an aggressive and comprehensive selection strategy to ensure that the vendor and software they chose would meet their needs today and in the future. This presentation is a case study of their process, trials and tribulations. Problem Resolution solutions utilizing Knowledge-Based tools is a leading edge technology for improving customer service and technical support. Knowledge-Based tools can help a company improve customer satisfaction while reducing costs, resources and learning curves for technical support personnel. This trend is especially relevant to the high-technology industry today as the cost of providing exceptional customer support increases and complexity multiplies. The presentation can be viewed at The Results Group web site at www.resultsgroup.com. For a copy of the presentation, please contact Kevin Steele Kevin Steele (born May 17, 1958, in Dillon, South Carolina) is an American football coach. He currently serves as the defensive coordinator at The University of Alabama, hired by head football coach Nick Saban on January 4, 2007. at 949/651-1600. During his career in industry and consulting, Bill has been noted for his expertise in customer support operations and for producing change and results in technology-based companies. Bill received his AB Degree from Harvard College, and his Ph.D. from The University of Michigan (body, education) University of Michigan - A large cosmopolitan university in the Midwest USA. Over 50000 students are enrolled at the University of Michigan's three campuses. The students come from 50 states and over 100 foreign countries. . Bill also received an MBA MBA abbr. Master of Business Administration Noun 1. MBA - a master's degree in business Master in Business, Master in Business Administration with highest distinction from The Amos Tuck School of Business Administration at Dartmouth. The Results Group (TRG TRG Training Group TRG The Resource Group TRG Technical Resource Group TRG Technical Review Group TRG Technology Research Group TRG Tory Reform Group TRG Tactical Reconnaissance Group TRG Training received (on overtime forms) ) is the leading operations management consulting firm in helping technology companies achieve exceptional business performance by providing assistance in customer support, manufacturing/materials management and product development. TRG has offices in Palo Alto, (650/234-9979) and Irvine, Calif. (949/651-1600). |
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