Aspect Telecommunications and Siemens Private Communication Systems Group Announce European Distribution Agreement.SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUSINESS WIRE)--June 23, 1995--Aspect Telecommunications of San Jose, California San Jose (IPA: /ˌsænhoʊˈzeɪ/) is the third-largest city in California, and the tenth-largest in the United States. It is the county seat of Santa Clara County. and Siemens Private Communication Systems Group of Munich, Germany, today announced the signing of an agreement whereby Siemens will distribute Aspect CallCenter automatic call distribution (ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ) systems. The distribution of systems will focus on customers in Germany, Austria, Switzerland, and Luxembourg in cases where Aspect products complement Siemens Hicom ACD offerings and where dedicated call center technology is required. Founded in 1985, Aspect Telecommunications (NASDAQ/NMS:ASPT ASPT American Society of Plant Taxonomists ASPT American Society of Phlebotomy Technicians ASPT Average Score Per Taxon (neural networks) ASPT Academy of Screen Printing Technology ASPT Army School of Physical Training ) is a global provider of comprehensive business solutions for mission-critical call centers, including transaction processing Updating the appropriate database records as soon as a transaction (order, payment, etc.) is entered into the computer. It may also imply that confirmations are sent at the same time. Transaction processing systems are the backbone of an organization because they update constantly. , call center automation, and tools for sharing management and business information. Aspect also provides services vital to call center environments, including business applications consulting, training, and call center integration services. The company is headquartered in San Jose. Siemens Private Communication Systems Group is the world leader in private telecommunications systems, providing a full line of products and services to more than 450,000 customers. With an installed base of more than 900,000 systems worldwide, the company has annual sales of $4.5 billion. Among those are advanced, integrated call centers and associated services in the U.S. and in Europe. It is part of Siemens AG Siemens AG German electrical-equipment manufacturer. The first Siemens company, Siemens & Halske, was founded in Berlin in 1847 to build telegraph installations. , a global electronics company with activities in 170 countries and revenues of $54 billion. -0- Note to Editors: The Aspect logo and Aspect CallCenter are registered trademarks of Aspect Telecommunications. Siemens and Hicom are registered trademarks of Siemens Aktiengesettschaft. CONTACT: Aspect Telecommunications, San Jose Bob Drescher, 408/441-2483 or Siemens Derek van Bronkhorst, 408/492-2161 |
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