Aspect Telecommunications TARGETS Network Service Provider Market By Launching Organizational Initiatives.SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUSINESS WIRE)--June 24, 1998 -- New Intelligent Network Business Unit and OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and Channel Leverage Expanded Organization to Serve Growing Market Aspect Telecommunications (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :ASPT ASPT American Society of Plant Taxonomists ASPT American Society of Phlebotomy Technicians ASPT Average Score Per Taxon (neural networks) ASPT Academy of Screen Printing Technology ASPT Army School of Physical Training ), a global leader in mission-critical call center solutions, today announced the formation of the IN (Intelligent Network) business unit to deliver network-based virtual call center solutions and enhanced services to its customers. Additionally, the company has created an OEM and Intelligent Network channel to better reach telecommunications carriers with its IN solutions. These organizational changes are a direct result of Aspect's acquisition of Voicetek Corporation of Chelmsford, Mass., on May 11, 1998. With these IN initiatives, Aspect will now be able to focus on integrated solutions for network service providers who want to deploy value-added applications -- such as IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. (interactive voice response) and automatic call distribution -- on the PSTN (Public Switched Telephone Network) The worldwide voice telephone network. Once only an analog system, the heart of most telephone networks today is all digital. In the U.S. (Public Switched Telephone Network). Previously available only on customers' premises, these network-based applications solutions expand and strengthen the offerings of service providers eager to differentiate themselves in a market made increasingly competitive by global telecommunications deregulation Deregulation The reduction or elimination of government power in a particular industry, usually enacted to create more competition within the industry. Notes: Traditional areas that have been deregulated are the telephone and airline industries. . The scope of Aspect's IN business unit will encompass three distinct market areas: the Advanced Intelligent Network for telcos; the Internet and Web; and solutions for virtual private networks. The group will be responsible for a full range of new and existing virtual call center products, including Generations-based network IVR solutions, the MaxReach suite of enhanced services applications and call center solutions deployed on the network for the delivery of "virtual call centers." Aspect acquired many of these products as part of its recent acquisition of Voicetek Corporation, a leading provider of software platforms and applications solutions. In addition to developing new products, Aspect's IN business unit will leverage partnerships to deliver end-to-end solutions on a worldwide basis. Central to the group's strategy is its commitment to develop and maintain close relationships with international sales channel partners, such as system integrators, OEMs and VARs, who can provide complementary product solutions, local account management, and rapid response to customer service. Current partners include Stratus, Digital/Compaq, Volt Delta, Nortel and Group 2000. As part of its commitment to the IN market, Aspect also announced the formation of a new OEM and Intelligent Network channel. Its efforts will focus on sales and distribution to OEMs such as Nortel and Digital that source IN technology directly to telecommunications service providers. Dan Poranski will head the IN business unit as general manager. Most recently, Poranski was vice president of Marketing at Voicetek Corporation. Sheldon Dinkes will head the OEM and Intelligent Network channel as a corporate vice president. Dinkes was formerly chief executive officer of Voicetek Corporation. Poranski and Dinkes will both report to Dennis Haar, president and chief operating officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. of Aspect. "With these strategic initiatives, we have fulfilled two key objectives," explains Haar. "First, the combined Aspect/Voicetek product set is complemented and strengthened through improved integration of intelligent network-based and customer premise-based call center solutions. Second, we are able to offer solutions that fit the needs of both our existing channels as well as the rapidly evolving global telecommunications services industry. By doing this, we are fully leveraging the technologies, sales and partnerships of our combined organization to meet the needs of our customers." Aspect Telecommunications Aspect Telecommunications provides comprehensive business solutions for mission-critical call centers worldwide. Aspect integrated call center products and services help businesses such as airlines, retail sales, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. and communications enhance productivity, increase revenues and provide superior customer service. Aspect products include automatic call distributors, computer-telephony integration solutions, call center management and reporting software The following is a list of notable reporting software. Commercial software
Note to Editors: Aspect and the Aspect logo are trademarks or registered trademarks of Aspect Telecommunications Corporation in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and/or other countries. All other product or service names mentioned in this document may be trademarks of the companies with which they are associated.
CONTACT: Aspect Telecommunications
Cynthia Holladay, 408/325-2136
cynthia.holladay@aspect.com
or
The Horn Group
Carolyn Wilkins, 415/905-4013
cwilkins@horngroup.com
|
|
||||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion