Aspect Telecommunications Selects TimesTen to Enhance Its Customer Relationship Management Solutions.

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--June 22, 1999--

TimesTen Performance Software today announced that Aspect Telecommunications (Nasdaq:ASPT), a leading provider of customer relationship management (CRM) solutions, has selected the TimesTen(TM) in-memory database to enhance the performance and distributed capabilities of the Aspect(R) Customer Relationship Portal, the mixed media customer contact software that manages customer interactions by phone, Web, e-mail, and fax.

By introducing the TimesTen in-memory database into the Customer Relationship Portal, Aspect will easily extend high performance access to information used to blend mixed media contacts and to optimize storage and access to real-time data representing the status of mixed media calls. These features allow the consistent application of business rules to manage interactions as they move across all media types, ensuring customers have consistent experiences and are connected to the right enterprise resource, no matter how the customer contacts the business. TimesTen's in-memory database also provides standards-based access using Open Database Connectivity (ODBC), eliminating the expense and time required for custom integration and development work.

"The CRM strategies of our customers are evolving at a dramatic pace. To enable these strategies we are constantly increasing the capabilities of our products," said Rod Butters, Aspect's vice president, Product Strategy and Marketing. "The addition of the TimesTen in-memory database into our software architecture will allow us to extend our capabilities while retaining the performance and uptime characteristics we previously could only achieve through a custom data management solution. When evaluating in-memory databases, we asked TimesTen to meet performance rates we thought to be impossible from an off-the-shelf product -- 10,000-20,000 transactions per second. "TimesTen easily met and exceeded these requirements."

"Increasingly, businesses are turning to advanced CRM solutions to improve customer service -- a key component to remaining competitive," said James R. Groff, CEO of TimesTen Performance Software. "The selection of TimesTen by a leading CRM solutions provider such as Aspect is strong validation that TimesTen software supports mission critical applications."

About Aspect Telecommunications

Aspect Telecommunications Corporation is a leading supplier of customer relationship management solutions, which enable companies in a broad array of industries worldwide to provide best-of-class services to their customers. Aspect provides an integrated family of enterprise software application suites, application services and tools, mission-critical platforms and comprehensive professional services. Founded in 1985, the company is headquartered in San Jose, Calif., with offices in major cities around the world. For more information about Aspect, visit the company's Web site at http://www.aspect.com or call 800/226-8441.

About TimesTen Performance Software

TimesTen produces software that brings real-time database performance to applications. The company is focused on enabling innovations at the forefront of Internet computing and at the foundations of today's voice and data networks. With TimesTen's in-memory database technology, throughput is measured in tens of thousands of operations per second, and response times are counted in microseconds. Though internally unique, TimesTen's products are accessed through standards-based interfaces, and designed for easy integration into existing software infrastructures.

A proven innovator, TimesTen was the first to bring a commercial in-memory database to market, and the first to support 64-bit addressing and continuous availability features. With a heritage of technology that has been deployed for years in demanding telecommunications environments, TimesTen has a track record for meeting the reliability and availability standards of the most business-critical applications. To complement the unique advantages of its products, TimesTen has dedicated itself to an uncommon level of responsive, 24x7 technical support and personalized professional services.

TimesTen is located in Mountain View, California and its Web site is www.timesten.com.