Aspect Telecommunications Introduces the Customer Relationship Portal; Media-blending Technology Integrates Multimedia Customer Contacts to Provide Consistent Interaction.

SAN JOSE, Calif.--(BUSINESS WIRE)--June 8, 1999--

Aspect Telecommunications Corporation (Nasdaq:ASPT), a leading provider of customer relationship management (CRM) solutions, today introduced Aspect(R) Customer Relationship Portal software, a multimedia customer contact package for managing customer interactions over voice, Web, e-mail and fax.

The Customer Relationship Portal enables businesses to deliver a consistent customer experience through one virtual place that connects customers with the right enterprise resource, no matter how the customer contacts the business.

"With the widespread acceptance of the Internet, and with more and more companies gaining an ever larger global presence, consumers demand multiple choices in how they contact a company to conduct business," said James R. Carreker, Aspect's chairman, president and chief executive officer. "Businesses recognize that a successful CRM strategy is dependent on evolving from the traditional telephone call center to a multimedia contact center that provides a consistent face to the customer. The Aspect Customer Relationship Portal will help ensure that a consumer's ability to contact an organization isn't ahead of a business's ability to respond to their customers in a consistent way."

Using media-blending technology, the Customer Relationship Portal integrates previously distributed, disconnected media and shares customer data across all contacts, ensuring that information collected through each customer interaction is immediately available to an agent answering a customer inquiry, regardless of the contact medium.

"Bank United's success depends on the way we manage our customer relationships, and Aspect's Customer Relationship Portal technology provides the type of consistent customer interaction that is fundamental to our CRM strategy," said Wayne J. Sadin, executive vice president and chief technology officer, Bank United. "Our customers expect a guaranteed level of service regardless of how -- or when -- they contact us. Aspect's CRM solutions help assure that we can provide a consistent face to the customer as we expand the richness of our contact center offerings."

To reduce time-to-solution for a company's end-to-end CRM implementation, the Customer Relationship Portal meets an IT department's requirement to quickly integrate applications and solutions in the areas of media blending, data mart, customer self service, front office applications, and workforce management, lowering the custom integration costs required today. The Customer Relationship Portal comes equipped with controls to connect to a range of components including front-office databases and desktops from companies such as Vantive, Clarify and Siebel.

Like all of Aspect's mission-critical call center products, Aspect's Customer Relationship Portal software runs on the Windows NT(R) Server, supporting large-scale, mission-critical CRM applications in distributed environments. "Aspect's Customer Relationship Portal, based on Windows NT Server, offers standard interface functionality to support multiple channels to merge voice, data and video," said Peyton Smith, director, Network Solutions Group, Microsoft Corp. "Aspect's Customer Relationship Portal provides businesses with cost-effective CRM solutions that can be integrated into their overall IT environment quickly and easily."

The Customer Relationship Portal deploys distributed or "virtual" contact centers to route customer contacts to the best resource for customer service and direct marketing. ICT Group, Inc., a leading independent provider of contact-management services for sales, marketing and customer care in fin to communicate through voice while viewing the customer's screen at the same time."

"Development of t Aspect Telecommunications Corporation is a leading supplier of customer relationship management solutions, which enable companies in a broad array of industries worldiscussed in this news release are forward- looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, Section 21E of the Securities ncluding technical performance of products and s to differ materially from those projected are discussed in Aspect's Form 10-K and Annual Report for the fiscal year ended December 31, 1998 and form 10-Q for the fiscal quarter ended March 31, 1999. Readers are cautioned not to place undue reliance on these forward-looking statements, which reflect management's analysis only as of the date hereof. Aspect undertakes no obligation to publicly release the results of any revision to these forward-looking statements which may be made to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.

Aspect, the Aspect logo and the phrase "Defining the Customer Experience" are trademarks and/or service marks of Aspect Telecommunications Corporation in the United States and/or other countries. All other product or service names mentioned in this document may be trademarks of the companies with which they are associated.