Aspect Telecommunications Delivers High-Capacity, Integrated Customer Service Call Centers On Open-Systems Platform.

SAN JOSE, Calif.--(BUSINESS WIRE)--Nov. 3, 1998--

Oracle(R) Support Services Implements Leading-Edge

Customer Interaction Solution to Provide Efficient,

On-Demand Support and Service

Aspect Telecommunications (Nasdaq:ASPT), a global leader in mission-critical call center solutions, today announced the successful deployment of a multiple-site call center solution for Oracle(R) Support Services, a division of Oracle Corporation.

Utilizing the high capacity -- 3000 ports and Network InterQueue(R) capabilities -- of Aspect's newest automatic call distributor (ACD) solution, the Aspect(R) ACD System with Release 7 of Aspect ACD Software, Oracle is able to provide support for its customers on a worldwide basis.

In its responsiveness to customers' changing needs, Oracle is one of the most successful global support providers of its kind. Oracle Support Services has domestic support centers in Belmont, Calif.; Colorado Springs, Colo.; and Orlando, Fla.

These centers are part of a global infrastructure that includes locations in the U.K. and Australia, along with more than 90 local support centers worldwide that deliver technical support and services to Oracle customers 24 hours a day, seven days a week.

The Aspect ACD Software Release 7 enables Oracle to easily develop and integrate complete customer interaction solutions based on the Oracle8(TM) database. As a result, Oracle can deploy additional technical analysts to their support sites without incurring the fixed costs of building additional call centers.

Release 7 utilizes Microsoft Windows NT to build scalable, mission-critical call center applications in a developer-friendly environment.

The combination of this open architecture with the 3000-port capacity and Oracle database system enables Oracle's customer support centers to process as many as 100,000 call completions per hour, rising to 200,000 call completions per hour during peak periods -- twice the volume that was possible with earlier Aspect systems. Aspect's Release 7 will allow Oracle to expand its call center capacity to meet the needs of a growing customer base while maintaining high levels of customer service.

"We are committed to providing excellent customer service to our customers on a worldwide basis. Our call center systems are an integral part of our business, and the Aspect ACD System's open architecture gives us the flexibility to integrate as many applications into our call center as our business requires," said Randy Baker, executive vice president, Oracle Education and Support Services. "Aspect's ACD System with Release 7 software was the best choice for us for its reliability, capacity and integration capabilities."

"We understand Oracle's service commitment to their customers, and we are proud to have provided the best solution in a partnership that meets their needs from both a business and a customer perspective," said Dennis Haar, executive vice president, Channels, Aspect Telecommunications.

"Aspect's integrated call center solution is designed to meet their unique capacity requirements today, but it can also be scaled as Oracle's business requirements change."

The Aspect ACD System

The Aspect ACD System with Release 7 combines Aspect's market-leading ACD with other open, standards-based architectural components to increase interoperability in complex call center environments.

The Aspect ACD System maintains the reliability necessary for mission-critical call centers and is designed to provide full compatibility with existing systems. The system also offers the flexibility customers need to integrate new applications into their call centers as business needs evolve.

Aspect Telecommunications

Aspect Telecommunications provides comprehensive business solutions for mission-critical call centers worldwide. Aspect integrated call center products and services help businesses such as airlines, retail sales, financial services and communications enhance productivity, increase revenues and provide superior customer service.

Aspect products include automatic call distributors, computer-telephony integration solutions, call center management and reporting software, automation solutions and planning and forecasting packages. The company also provides business applications consulting and systems integration services and around-the-clock support.

Aspect is based in San Jose, Calif., with offices in North America, Europe and Asia-Pacific. For more information about Aspect Telecommunications, visit the company's Web site at http://www.aspect.com or call 1-800/226-8441.

Note to Editors: Aspect, the Aspect logo and Network InterQueue are trademarks or registered trademarks of Aspect Telecommunications Corporation in the United States and/or other countries. Oracle is a registered trademark of Oracle Corporation. All other product or service names mentioned in this document may be trademarks of the companies with which they are associated.