Aspect Telecommunications Appoints Michael Hickerson U.S. Western Region Vice President.

SAN JOSE, Calif.--(BUSINESS WIRE)--April 14, 1999--

Aspect Telecommunications Corporation (Nasdaq: ASPT), a leading provider of customer relationship solutions, today announced the selection and appointment of K. Michael Hickerson as vice president for the company's United States Western Region sales and customer operations organization.

In this new position, Hickerson will oversee sales and field support of all Aspect products and services to customers in the twelve-state region, one of the company's most significant in terms of innovative customer accounts and revenue opportunities. Hickerson joined Aspect in 1998 as a managing principal of its Global Solutions Services business development function.

"Aspect and our customers will benefit from Michael's integrated approach to each customer's business needs," said Jim Carreker, Aspect's Chairman, President & CEO. "Michael has demonstrated how to remain attuned to customer needs, while growing sales and managing change in multi-product sales and customer support organizations."

Hickerson's career experience includes serving in top sales and general management positions with telecommunications and customer services companies such as Mitel, Siemens, AT&T and Zacson. In addition, Hickerson has served as a business development consultant regarding call center and customer relationship solutions opportunities to such companies as IBM, Lucent Technologies and Perot Systems.

Previously, Hickerson served as vice president and general manager, U.S. Sales and Service, for PictureTel, a recognized global leader in group videoconferencing. During his tenure, Hickerson expanded the sales and service force from 20 original members to more than 180 in three years. He also developed and implemented a multichannel distribution strategy, capturing indirect distribution channels from competitors such as AT&T, Sprint, MCI, GTE and Northern Telecom. Under his leadership, U.S. revenues increased from $20 million to more than $250 million in four years.

"For more than a decade, Aspect has been more than just a business partner to their customers. They are committed to serving as their customers' information resource," said Hickerson. "I look forward to contributing to a company that provides the highest level of service based on an enterprise view of each customer's business."

Aspect Telecommunications

Aspect Telecommunications Corporation is a leading supplier of customer relationship solutions, which enable companies in a broad array of industries worldwide to provide best-of-class services to their customers. Aspect provides an integrated family of enterprise software application suites, application services and tools, mission-critical platforms and comprehensive professional services. Founded in 1985, the company is headquartered in San Jose, Calif., with offices in major cities around the world. For more information about Aspect, visit the company's Web site at http://www.aspect.com or call 1-800-226-8441.

Aspect Telecommunications, Aspect, the Aspect logo, and the phrase "Defining the Customer Experience: are trademarks and/or service marks of Aspect Telecommunications Corporation in the United States and/or other countries. All other product or service names mentioned in this document may be trademarks of the companies with which they are associated.