Aspect Telecommunications Appoints Hank Delevati as Chief Information Officer; Industry veteran to lead internal deployment of Aspect's CRM solutions.

SAN JOSE, Calif.--(BUSINESS WIRE)--July 23, 1999--

Aspect Telecommunications Corporation (Nasdaq:ASPT), a leading provider of of customer relationship management (CRM) solutions, announced today that Hank Delevati has been named senior vice president, Information Technology and chief information officer, reporting to James R. Carreker, Aspect's chairman and chief executive officer. Delevati will be responsible for integrating Aspect's IT functions with the company's business strategy and deploying Aspect's CRM solutions within the company's own customer service centers and internal operating centers.

"Hank will help lead us to new levels of capability in adopting innovative technology in our internal operations and in our customer-facing applications," said Carreker. "He brings with him a wealth of experience in strategy, technology and operations that will be crucial as we continue to drive Aspect's transformation from a supplier of telecommunications equipment to a provider of software solutions."

Delevati comes to Aspect with a 25-year career in information systems and IT leadership, including former management roles at EDS, Sun Microsystems and most recently Quantum Corporation, where he served as CIO since 1996. While at Quantum, Information Week named his organization among the top one percent of most innovative companies in the Information Week 500 and the third most innovative among technology companies.

"In this fast-paced information age, businesses need integrated IT solutions that will allow them to execute quickly and intelligently," said Delevati. "I am extremely excited about the opportunity to join the strong and visionary management team at Aspect, and to lead the IT function, as we begin to deploy the technical capabilities that will allow our employees, customers and business partners to conduct business at Internet speed."

Aspect Telecommunications

Aspect Telecommunications Corporation is a leading provider of customer relationship management (CRM) solutions that enable companies in a broad array of industries worldwide to ensure consistent interactions with their customers. The Aspect(R) Customer Relationship Portal--a mixed-media customer contact solution that manages customer interactions by telephone, Web, e-mail and fax--delivers a consistent customer experience through one virtual place that connects customers with the right enterprise resources. The Aspect Customer Relationship Portal, along with Aspect Customer Self-Service, Aspect Customer Interaction and Aspect Customer DataMart, are essential for a company's complete CRM solution. These integrate with products from leading front- and back-office vendors and operate on a range of platforms, including the mission-critical Aspect Telephony Server. Aspect's leadership position in CRM solutions is based on its 14-year-history and more than 3,500 customer contact center implementations. Aspect is headquartered in San Jose, California, with offices in major cities around the world. For more information about Aspect, visit the company's Web site at http://www.aspect.com.