Aspect Telecommunications Announces Multi-Platform CTI Middleware for Innovative Call Center Solutions; Prospect CTI Software streamlines customization, reduces time and cost of CTI application development.LOS ANGELES--(BUSINESS WIRE)--March 4, 1997--Aspect Telecommunications, a leading global provider of mission-critical call center solutions, today announced Prospect CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. Software, a comprehensive and open family of call center computer-telephony integration (CTI) application development tools and server software. Prospect CTI Software streamlines the development and implementation of CTI applications for call centers equipped with systems from Aspect Telecommunications, Lucent Technologies' Business Communications Systems Operating Unit operating unit A type of operating company that engages in transactions with outsiders and that is owned by another business. For example, in 1995 the stockholders of Capital Cities/ABC approved a $19 billion merger with the Walt Disney Company, whereupon and the Switching Systems Switching systems (communications) The assemblies of switching and control devices provided so that any station in a communications system may be connected as desired with any other station. Division of Rockwell. Prospect CTI Software allows companies to link caller information with inbound and outbound calls in order to improve customer service, enhance agent productivity and improve sales and support operations. It enables enterprises to reduce the time and cost of customization and speed the development of such widely used call center applications as intelligent call routing, screen synchronization and coordinated data and call transfer between agents within the same call center or across multisite call centers. "CTI is much more than screen-pop application development," said Tom McCalmont, general manager, Aspect CTI business unit. "It's the integration of the ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. (automatic call distributor), enterprise databases, advanced reporting and desktop applications, all backed by reliable support. We've brought that together for customers, even those who want to integrate their CTI applications across multivendor ACDs -- it's hassle-free CTI." Comprehensive approach to CTI Aspect's industry-leading CTI solution is a comprehensive approach designed to advance the state of the art of CTI deployment from today's typically intensive customization to near turnkey implementation. The process starts with powerful "componentized" development tools provided by Prospect CTI Software to reduce customization costs and time. These tools may be used by Aspect Affinity Alliance program partners to deliver integrated call center applications such as outbound dialing, voice and data recording and customer contact management. Aspect's Consulting and Systems Integration professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. organization can deliver complete solutions through design, integration and installation of these and other innovative applications to meet a customer's strategic business objectives. At the core of Prospect CTI Software is CTI Server software and a set of application development tools. The application development tools include the CTI Application Programming Interface (API) Toolkit, CTI OLE Controls (OCX (OLE Control EXtension) A component software technology from Microsoft that enables a Windows program to add functionality by calling ready-made components. Generally called "OLE controls" or "OLE custom controls," they appear to the end user as just another part of ) for rapid desktop CTI application development, Screen-Pop Wizard for rapid interfacing to host applications, Routing Wizard for rapid development of intelligent routing applications and CTI Java Class Library The Java Class Library is a set of dynamically loadable libraries that Java applications can call at runtime. Because the Java Platform is not dependent on any specific operating system, applications cannot rely on any of the existing libraries. for rapid development of Java-enabled CTI applications. These tools offer intuitive interfaces and modular components for rapid assembly of applications. They support multiple call center environments, Windows-based applications, Windows NT (Windows New Technology) A 32-bit operating system from Microsoft for Intel x86 CPUs. NT is the core technology in Windows 2000 and Windows XP (see Windows). Available in separate client and server versions, it includes built-in networking and preemptive multitasking. and most UNIX operating system Noun 1. UNIX operating system - trademark for a powerful operating system UNIX, UNIX system operating system, OS - (computer science) software that controls the execution of computer programs and may provide various services platforms. Prospect CTI Software is compatible with and is currently installed at customer sites using the Aspect CallCenter ACD, the Lucent Definity G3 PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). and the Rockwell Spectrum ACD. Pricing and availability Available immediately in North America, Prospect CTI Software is priced starting at $10,000 for the CTI Server software. Pricing for the CTI API Toolkit begins at $9,250 and at $11,000 for the CTI OLE Controls and for Screen-Pop Wizard. Routing Wizard is priced at $15,000. Aspect Telecommunications Founded in 1985, Aspect Telecommunications (Nasdaq:ASPT ASPT American Society of Plant Taxonomists ASPT American Society of Phlebotomy Technicians ASPT Average Score Per Taxon (neural networks) ASPT Academy of Screen Printing Technology ASPT Army School of Physical Training ) is a global provider of comprehensive business solutions for mission-critical call centers. Aspect products include automatic call distributors, interactive response systems, call center management information and reporting tools, call center planning and forecasting packages, and computer-telephony integration tools and software. Aspect also provides services vital to call center environments, including business applications consulting, systems integration and training. World headquarters are located in San Jose, California San Jose (IPA: /ˌsænhoʊˈzeɪ/) is the third-largest city in California, and the tenth-largest in the United States. It is the county seat of Santa Clara County. . For additional information, visit Aspect on the World Wide Web at http://www.aspect.com . -0- Note to Editors: Prospect Software is a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of Aspect Telecommunications. Prospect's advanced application development tools have been installed at more than 150 customer sites worldwide. The Aspect logo and Aspect CallCenter are registered trademarks and Affinity Alliance and Prospect CTI Software are trademarks of Aspect Telecommunications Corporation. Screen-Pop Wizard and Routing Wizard are trademarks of Prospect Software, Inc. All other product or service names mentioned in this document may be trademarks of the companies with which they are associated. CONTACT: Aspect Telecommunications Tom McCalmont, 408/325-4441 tom.mccalmont@aspect.com or Martin Communications Andrea Martin, 415/668-2678 martcom@aol.com |
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