Aspect Software offering Unison Predictive Dialer 7.1.Aspect Software, Inc. has announced the general availability of Aspect Unison Predictive Dialer An automatic telephone dialing system that dials from a list of numbers and turns the call over to an agent when a human responds. It increases productivity in a call center, because the agents can spend their time talking rather than waiting for calls to go through as well as hanging up 7.1, a comprehensive outbound contact center solution. The latest version offers new features designed to improve flexibility and simplify system maintenance, as well as greatly expanded security capabilities to provide increased protection of customer information during call handling. From the company's Signature product line, Aspect Unison Predictive Dialer 7.1 incorporates significant security updates to accommodate emerging industry requirements. Examples of these include the Aspect Unison Security Portal, which provides the option for customers to have their agents and supervisors authenticate against Microsoft Active Directory or Lightweight Directory Access Protocol (protocol) Lightweight Directory Access Protocol - (LDAP) A protocol for accessing on-line directory services. LDAP was defined by the IETF in order to encourage adoption of X.500 directories. (LDAP (Lightweight Directory Access Protocol) A protocol used to access a directory listing. LDAP support is implemented in Web browsers and e-mail programs, which can query an LDAP-compliant directory. ) or to continue to use the internal Aspect Unison Predictive Dialer authentication process; full user account control, which enables administrators to access and manage all Unix, application and database user accounts, including password creation, resetting and formatting; and support for Citrix Presentation Server Software from Citrix that provides a timeshared, multiuser environment for Unix and Windows servers. Formerly MetaFrame, Citrix Presentation Server uses the ICA protocol to turn the client machine into a terminal and governs the input/output between the client and server. 4.0 for customers using Citrix for their networking and distributed application An application made up of distinct components running in separate runtime environments, usually on different platforms connected via a network. Typical distributed applications management. www.aspect.com |
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