Aspect Software acquires quality management provider SophistiCom Technologies.Aspect Software, Inc. recently announced it has acquired substantially all of the assets of SophistiCom Technologies Inc., a privately-held provider of quality management software based in Schaumburg, IL. Financial terms of the transaction were not disclosed. SophistiCom develops a quality management application that provides quality assurance capabilities as well as full-time call logging of all customer interactions to meet an array of recording requirements. The acquired application, which will be known as Aspect Quality Management, enables companies to better address regulatory compliance, risk mitigation MITIGATION. To make less rigorous or penal. 2. Crimes are frequently committed under circumstances which are not justifiable nor excusable, yet they show that the offender has been greatly tempted; as, for example, when a starving man steals bread to satisfy and employee development concerns. With this acquisition, Aspect Software adds a significant piece to its contact center portfolio, which fills out its Performance Optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. offering, allowing for synchronization (1) See synchronous and synchronous transmission. (2) Ensuring that two sets of data are always the same. See data synchronization. (3) Keeping time-of-day clocks in two devices set to the same time. See NTP. across all critical performance optimization capabilities: quality management, performance management, workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. and interaction optimization. This approach provides a greater benefit than the individual applications could deliver alone, and still greater benefits when coupled with other Aspect Software contact center products, according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. the company. [ILLUSTRATION OMITTED] www.aspect.com |
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