Aspect Portal and IP Remote Software Capture Best of Show Over Products From More Than 200 Companies.

Business Editors/High-Tech Writers

SAN JOSE, Calif.--(BUSINESS WIRE)--Nov. 14, 2000

Customer Support Management Magazine's Judging Panel

Awards First Place to Aspect for Offering

`The Best Overall Set of Customer Support Tools'

Aspect Communications Corporation (Nasdaq: ASPT), the leading provider of customer relationship portals, today announced that Customer Support Management Magazine is featuring the Aspect(R) Customer Relationship Portal and eBusinessIP(TM) Remote software in its November/December issue as first place Best of Show award winners. The magazine's judging panel, a mix of industry consultants and "in-the-trenches" practitioners, picked out the products they thought were worthy of honor from the show floor at the Incoming Call Center Management Exposition in Chicago, Ill., held this fall.

"Winning `Best of Show' is no easy feat," said Katherine Grayson, the magazine's editorial director. "The competition included products from more than 200 companies, each of which presented truly remarkable ideas and innovations for improving customer service and satisfaction."

"Aspect has put together the best overall set of customer support tools, from soup to nuts," said one panelist quoted in the article. "Their partnerships and eBusiness-customizable solutions make Aspect the answer for larger companies that want to integrate many types of solutions into their business models."

Panelist Sheila McGee-Smith of The PELORUS Group said, "Helping customers understand that tomorrow's move to an IP architecture should not prevent them from implementing CRM solutions like the Aspect Portal today is key in helping the market avoid becoming paralyzed with indecision. Aspect's presentation of an eBusinessIP road map addresses these concerns admirably. Today this software creates a cost-effective solution for remotely located agents; tomorrow, it promises smooth migration from today's TDM-laden architectures to the IP of the future."

"Winning these awards is another endorsement of the power of the Aspect Portal and Aspect eBusinessIP Remote as customer contact solutions," said Beatriz Infante, Aspect president and CEO. "This acknowledgment reflects Aspect's continued commitment to creating technologically advanced software to help businesses secure loyal, happy customers and achieve their financial objectives. We're honored that the Customer Support Management panelists recognize these Aspect products as market-leading."

Customer Support Management is a publication distributed to 42,000 senior-level executives responsible for the customer relationship management and development of major American companies. Customer Support Management is available on the Web at www.customersupportmgmt.com.

The PELORUS Group has emerged as one of the fastest growing independent market research and training companies in the telecommunications industry. The company staffs executive consultants and market analysts who are called upon regularly to conduct some of the industry's most comprehensive, and frequently sensitive, custom consulting and market research assignments. For more information, visit The PELORUS Group on the Web at www.pelorus-group.com.

Aspect eBusinessIP Remote

The Aspect eBusinessIP Remote solution enables companies to integrate knowledge workers in geographically dispersed locations at low cost through the existing contact center infrastructure. Offering the companies a quick return on investment by eliminating long-distance toll charges, eBusinessIP Remote is the first in a series of IP-based products Aspect plans on releasing. With standard features such as conferencing, transferring and holding, Aspect's VoIP solution allows parties to converse in the manner to which they are accustomed. eBusinessIP Remote uses the features of Aspect WinSet(R) software, the desktop telephony interface for high-volume contact centers, in combination with industry-standard H.323 VoIP protocols and TCP/IP connections.

Aspect Customer Relationship Portal

The Aspect Customer Relationship Portal is a real-time eBusiness software platform that helps ensure that anyone contacting a company at any time from anywhere in the world through any communication channel receives the response he or she is seeking. The technology blends telephone calls with e-mail, fax and Web contacts into a common queue of customer interaction; presents real-time eCRM information to agent and manager desktops; and integrates all critical eCRM resources, including front-office systems from vendors including Siebel, PeopleSoft and Clarify, back-office databases and telephony, e-mail, Web and WAP servers.

Aspect Communications

Aspect Communications Corporation is the leading provider of customer relationship portals, a software platform for building and deploying eCRM applications that enable businesses to ensure consistent interactions with their customers from one centrally managed eBusiness system. Aspect's leadership position in customer relationship management solutions is based on its 15-year history and more than 7,600 customer contact center implementations. Aspect is headquartered in San Jose, Calif., with offices in major cities worldwide. For more information about Aspect, visit the company's Web site at http://www.aspect.com or call 877/621-3692.

Note to Editors: Aspect, the Aspect logo, Aspect WinSet, eBusinessIP, the phrase "The Starting Point for eBusiness," and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries; or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.

Statements in this press release that are not purely historical are forward-looking statements, including any statements regarding beliefs, plans, expectations or intentions regarding the future. Examples include, but are not limited to, statements regarding our products' being the answer for larger companies that want to integrate many types of solutions into their business models, creating a cost-effective solution for remotely located agents, promising smooth migration from today's TDM-laden architectures to the IP of the future and enabling businesses to ensure consistent interactions with their customers from one centrally managed eBusiness system. Examples also include statements regarding Aspect's plans that eBusinessIP Remote be the first release in a series of IP-based products and regarding Aspect's continued commitment to creating technologically advanced software to help businesses secure loyal, happy customers and achieve their financial objectives. Because such statements deal with future events, they are subject to various risks and uncertainties, and actual results could differ materially from the company's current expectations. Factors that could cause or contribute to such differences include, but are not limited to: any unforeseen technical difficulties or product errors related to our products or connectivity to third parties' technology; difficulties in meeting customer specifications or in providing installation or maintenance services; changes in the competitive landscape including new competitors and/or the impact of competitive pricing and products; timely availability and customer acceptance of new and existing products; and other factors and risks discussed in the company's Annual Report on Form 10-K for the year ended December 31, 1999, the company's Quarterly Reports on Form 10-Q for the quarters ended March 31, 2000, and June 30, 2000, and other filings with the United States Securities and Exchange Commission. The company assumes no obligation to update information concerning its expectations.