Aspect Portal Software Named Best of Show at Spring Communications Solutions Expo.Business Editors/High-Tech Writers SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUSINESS WIRE)--June 6, 2000 Aspect Communications Corporation (Nasdaq:ASPT ASPT American Society of Plant Taxonomists ASPT American Society of Phlebotomy Technicians ASPT Average Score Per Taxon (neural networks) ASPT Academy of Screen Printing Technology ASPT Army School of Physical Training ), the leading provider of customer relationship portals, today announced that the Aspect(R) Customer Relationship Portal has been named a Best of Show award winner at Technology Marketing Corporation's (TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center ) spring 2000 Communications Solutions Expo held in Washington, D.C. The software also won Best of Show at the fall 1999 exposition exposition or exhibition, term frequently applied to an organized public fair or display of industrial and artistic productions, designed usually to promote trade and to reflect cultural progress. held in Las Vegas Las Vegas (läs vā`gəs), city (1990 pop. 258,295), seat of Clark co., S Nev.; inc. 1911. It is the largest city in Nevada and the center of one of the fastest-growing urban areas in the United States. , Nev. Editors of TMC magazines Communications Solutions, C@ll Center CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Solutions and Internet Telephony Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. selected the Aspect Portal for recognition at both events. The software manages customer contacts from a variety of media in a consistent fashion, routes them to the appropriate resources based on business rules defined by the company, integrates information from corporate databases into the customer transaction and collects real-time information from any source and distributes it to user desktops. The Aspect Portal enables consistent customer interaction no matter how contact occurs. "The Communications Solutions Best of Show award honors companies with innovative products and services driving the communications revolution," said Rich Tehrani, TMC president and conference cochairman. "We are pleased to award our highest honor As a verb, to accept a bill of exchange, or to pay a note, check, or accepted bill, at maturity. To pay or to accept and pay, or, where a credit so engages, to purchase or discount a draft complying with the terms of the draft. to Aspect Communications in recognition of its exemplary contributions to the industry, especially for the Aspect Customer Relationship Portal. Aspect and the Aspect Portal represent the leading edge of innovation in our industry and the exciting growth of this sector. Aspect has made an outstanding impression amongst market constituents, and we know that the company will continue to be a leader as voice and data communications data communications, application of telecommunications technology to the problem of transmitting data, especially to, from, or between computers. In popular usage, it is said that data communications make it possible for one computer to "talk" with another. converge con·verge v. con·verged, con·verg·ing, con·verg·es v.intr. 1. a. To tend toward or approach an intersecting point: lines that converge. b. ." The editors based their selection of the Aspect Portal on the technology's overall contributions to the CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. , call center and Internet telephony industries. Award selection emphasized technologic innovation and product feature sets. The editors also chose to honor forward-looking products that will aid in the development of the next generation of communications solutions. A full list of spring winners will appear in the July issues of Communications Solutions, C@ll Center CRM Solutions and Internet Telephony magazines. "Winning this award at both the fall and spring shows is a testament to the power of the Aspect Portal to improve a company's relationships with its customers," said David Puglia, Aspect vice president of product marketing. "For the software to be so honored by people closely covering this industry helps to spread our message. The Aspect Portal can turn the tide in the right direction for companies struggling to respond with consistently great service to waves of phone calls, e-mails, faxes and Web communications." The Aspect Customer Relationship Portal The Aspect Customer Relationship Portal allows companies to build eCRM applications that integrate front- and back-office systems, eCommerce applications and multimedia contact centers into one centrally managed eBusiness system. The Aspect Portal Multimedia application unifies and personalizes customer interactions across Web, phone, fax and e-mail to identify, qualify, cross-sell, up-sell and route customers in real time. The Aspect Customer Relationship Portal was named a Best of Show award winner at the fall 1999 and spring 2000 Communications Solutions Expos and received Product of the Year in the "Multimedia Customer Contact Portal" category from C@ll Center CRM Solutions magazine. TMC Technology Marketing Corporation (TMC) of Norwalk, Conn., produces Communications Solutions Expo and Internet Telephony Expo. Since its inception in 1972, TMC has produced industry-leading trade magazines, events and Web sites in high technology and telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. . Communications Solutions Expo is sponsored by Communications Solutions, C@ll Center CRM Solutions and Internet Telephony magazines. Internet Telephony Expo is sponsored by Internet Telephony and Communications Solutions magazines. For more information, contact Hilary Inman at 1-800-243-6002, extension 146; e-mail hinman@tmcnet.com; or visit TMC's Web site at http://www.tmcnet.com. Aspect Communications Aspect Communications Corporation is the leading provider of customer relationship portals, a software platform for building and deploying eCRM applications that enable businesses to ensure consistent interactions with their customers from one centrally managed eBusiness system. Aspect's leadership position in customer relationship management solutions is based on its 14-year history and more than 7,300 customer contact center implementations. Aspect is headquartered in San Jose, Calif., with offices in major cities worldwide. For more information about Aspect, visit the company's Web site at http://www.aspect.com or call 1-877-621-3692. Aspect and the Aspect logo are trademarks and/or service marks of Aspect Communications Corporation in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and/or other countries. All other product or service names mentioned in this document may be trademarks of the companies with which they are associated. |
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