Aspect Portal Multimedia v.1.2 Now Available; Aspect Communications Introduces Industry's Only Shipping Second-Generation Blending Solution for Multimedia Contact Centers.Business Editors, High-Tech Writers SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUSINESS WIRE)--May 23, 2000 Aspect Communications Corporation (Nasdaq:ASPT ASPT American Society of Plant Taxonomists ASPT American Society of Phlebotomy Technicians ASPT Average Score Per Taxon (neural networks) ASPT Academy of Screen Printing Technology ASPT Army School of Physical Training ), the leading provider of customer relationship portals, today announced the general availability of Aspect(R) Portal Multimedia v.1.2, the only shipping second-generation solution available for blending customer contact channels, including telephone, e-mail, Web and fax. The newly enhanced solution enables eBusinesses to offer consistent, responsive service over a single infrastructure, no matter how customers contact them. This second-generation Aspect Portal Multimedia product builds upon the satisfied customer use and deployment of the original software in real-world eBusiness production environments. Millennium Teleservices selected the Aspect Portal with Multimedia v.1.2 to offer its clients an integrated approach to eCRM. Millennium develops Web-enabling services to incorporate inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound and outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" calling capabilities, live Web-based chat, e-mail, callback An authentication technique that calls the sender back. After connection is made, the receiving side breaks the connection and calls the sender to ensure that the logon was made from the authorized computer. Callback prevents a stolen ID and password from being used on a different machine. and voice over IP into one comprehensive service solution for its customer base -- which includes both Fortune 1000 corporations as well as newly launched Internet companies. With 28 centers located across the country, the company understands the need for superior technology to provide customer service for all forms of contact. Eric Greenberg, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Millennium Teleservices, stated, "At any meeting we conduct in our company, we begin by putting the customer `in the middle.' Then we build the total contact solution around the customer, considering the impact of our actions on the customer first. Using this Aspect solution will enable us to provide the customer with better service through better technology." "To build successful customer relationships, you have to have the right business solutions," said David Puglia, Aspect vice president of product marketing. "Aspect Portal Multimedia v.1.2 is a solution that lets companies empower empower verb To encourage or provide a person with the means or information to become involved in solving his/her own problems their customers by giving them choices. They can choose whatever means of contact they most prefer and be assured of experiencing consistent service levels." Aspect Portal Multimedia is available for accelerated implementation through the recently announced PowerStart program. Aspect PowerStart is a fixed-price, fixed-scope professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. offering designed to help multimedia contact centers meet their immediate needs to implement technology that improves customer service quickly and cost-effectively. The Aspect Customer Relationship Portal The Aspect Customer Relationship Portal allows companies to build eCRM applications that integrate front- and back-office systems, eCommerce applications and multimedia contact centers into one centrally managed eBusiness system. The Aspect Portal Multimedia application unifies and personalizes customer interactions across Web, phone, fax and e-mail to identify, qualify, cross-sell, up-sell and route customers in real time. The Aspect Customer Relationship Portal was named a Best of Show award winner at the fall 1999 Communications Solutions Expo (formerly CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. Expo) and received Product of the Year in the "Multimedia Customer Contact Portal" category from C@LL CENTER CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Solutions magazine. Aspect Communications Aspect Communications Corporation is the leading provider of customer relationship portals, a software platform for building and deploying eCRM applications that enable businesses to ensure consistent interactions with their customers from one centrally managed eBusiness system. Aspect's leadership position in customer relationship management solutions is based on its 14-year history and more than 7,300 customer contact center implementations. Aspect is headquartered in San Jose, Calif., with offices in major cities worldwide. For more information about Aspect, visit the company's Web site at http://www.aspect.com or call 877/621-3692. Aspect and the Aspect logo are trademarks and/or service marks of Aspect Communications Corporation in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and/or other countries. All other product or service names mentioned in this document may be trademarks of the companies with which they are associated. |
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