Aspect Office From Aspect Communications Named Hot Pick 2000 Winner by Call Center News Service.

Business Editors/High-Tech Writers

SAN JOSE, Calif.--(BUSINESS WIRE)--Jan. 11, 2000

Industry's First Full-Function Call Center System for Small-to-Medium

Business and Branch Offices Illustrates "Vision of the Future"

Aspect Communications Corp. (Nasdaq:ASPT), the leading provider of customer relationship portals, today announced that Aspect(R) Office, the first full-function call center system for small-to-medium business and branch offices, has received the Hot Pick 2000 award from Call Center News Service (CCNS), the business newspaper for call center and customer care professionals.

"The Hot Pick 2000 awards serve as a roadmap, bringing attention to the products that will form the call centers of tomorrow and illustrate a vision of the future," said Keith Dawson, CCNS editor-in-chief.

"Aspect Office demonstrates a forward thinking approach to the growing importance of customer care -- indicating that regardless of a business's size or location, its customers expect a seamless, consistent customer experience."

"We are honored to be recognized by CCNS during a year in which the customer relationship management (CRM) market exploded with new technology and innovations," Beatriz Infante, co-president of Aspect.

"Today, companies of every size are building a presence on the Internet and are seeking an advanced means of communicating with their customers. This award is another validation of the importance of providing a system for customer contact that integrates voice with Web, fax and e-mail transactions for dot-com and other smaller companies."

Hot Pick 2000 winners were selected on the basis of their ability to address problems of the modern call center, deliver a clear and decisive benefit to the call center and offer insight as to how companies and customers will communicate in the years ahead. Winners are published in the Jan. 10, 2000, issue of CCNS.

Aspect Office

For enterprises with regional or branch offices, Aspect Office easily integrates with existing enterprise-level Aspect Call Center Systems, creating a seamless link between regional offices and the main contact center and protecting previous investments at existing sites.

Utilizing Aspect Network InterQueue(TM) software, Aspect Office can be networked with Aspect's larger enterprise-level systems or with other Aspect Offices for a geographically distributed e-CRM solution. The result is an easily administered, load-balanced customer contact center, which increases service levels and productivity.

The Aspect Office also features reporting tools that provide a single-system image of the network for consistent tracking of contacts, allowing companies to respond immediately to changes in traffic volume and workflow.

Aspect Communications

Aspect Communications Corp. is the leading provider of customer relationship portals, a software platform for building and deploying electronic customer relationship management (e-CRM) applications that enable businesses to ensure consistent interactions with their customers from one centrally managed eBusiness system.

Aspect's leadership position in e-CRM solutions is based on its 14-year-history and more than 3,500 customer contact center implementations. Aspect is headquartered in San Jose with offices in major cities worldwide. For more information about Aspect, visit the company's Web site at http://www.aspect.com or call 888/412-7728.

Note to Editors: Aspect, the Aspect logo and Network InterQueue are trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries. All other product or service names mentioned in this document may be trademarks of the companies with which they are associated.