Aspect Delivers Computer-Telephony Integration For Multivendor Call Centers.SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUSINESS WIRE)--Nov. 3, 1997-- Prospect CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. System simplifies application integration for Lucent, Nortel, Rockwell and Aspect ACDs Aspect Telecommunications (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :ASPT ASPT American Society of Plant Taxonomists ASPT American Society of Phlebotomy Technicians ASPT Average Score Per Taxon (neural networks) ASPT Academy of Screen Printing Technology ASPT Army School of Physical Training ), a global leader in mission-critical call center solutions, today announced an enhanced release of the Prospect CTI System. This powerful suite of open, standards-based computer-telephony integration (CTI) tools enables businesses to develop integrated call center solutions that support CTI interfaces to Lucent, Nortel, Rockwell and Aspect(R) automatic call distributors (ACDs). The Prospect CTI System offers simple, cost-effective application development and implementation, utilizing point-and-click, drag-and-drop interfaces and ready-to-use sample applications. The Prospect CTI System enables transparent communication between different brands of ACDs. Aspect offers simultaneous support for the native application interfaces that are unique to each ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. and a single interface, supporting the open Versit standard, that encompasses the functionality common to all ACDs. This combination of vendor-specific interfaces and an industry-standard interface allows customers to create applications that are transportable across multiple ACDs and that take advantage of each system's unique characteristics. "Aspect recognizes that businesses must integrate diverse systems in order to fully leverage all of a company's information assets at the point of customer contact. CTI allows that to happen," said Tom McCalmont, Aspect's vice president of Enterprise CTI. "The Prospect CTI System links the call center to enterprise-wide systems, helping agents improve customer service and increase revenue opportunities with each transaction." Call centers today typically incorporate various applications that operate independently of one another. Many companies want their call center applications to work synergistically syn·er·gis·tic adj. 1. Of or relating to synergy: a synergistic effect. 2. Producing or capable of producing synergy: synergistic drugs. 3. for more efficient and effective operation. Call center center solutions. These solutions contain increased functionality, including screen synchronization, data-directed intelligent routing, unified agent desktops, consolidated reporting and other computer-telephony integration capabilities that are critical for multisite, multisystem, multivendor call centers. Availability The Prospect CTI System takes advantage of a new packaging and licensing scheme that helps call center managers get their CTI applications online quickly and cost-effectively. The Prospect CTI System's full functionality, including sample applications, will be delivered on a single CD-ROM CD-ROM: see compact disc. CD-ROM in full compact disc read-only memory Type of computer storage medium that is read optically (e.g., by a laser). disk. The new release of the Prospect CTI System is expected to be available worldwide by the end of 1997. The Versit interface will be available in the first quarter of 1998. About Aspect Telecommunications Founded in 1985, Aspect Telecommunications is a global provider of comprehensive business solutions for mission-critical call centers. Aspect products include automatic call distributors, interactive response systems, computer-telephony integration software, call center management information and reporting tools, and call center planning and forecasting packages. Aspect also provides services vital to call center environments, including business applications consulting, systems integration and training. World headquarters are located in San Jose, California San Jose (IPA: /ˌsænhoʊˈzeɪ/) is the third-largest city in California, and the tenth-largest in the United States. It is the county seat of Santa Clara County. . For additional information, visit Aspect e United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and/or other countries. All other product or service names mentioned in this document may ions Sandra Potter, 408/325-4137 URL URL in full Uniform Resource Locator Address of a resource on the Internet. The resource can be any type of file stored on a server, such as a Web page, a text file, a graphics file, or an application program. : http://wwto Provide Chip and Spot Cooling Solutions; World's Leading Fan Supplier Brings Unparalleled Quality and Reliability to Office and Telecom Equipment Manufacturers x 15mm) and low acoustics noise (19-34 dB) ovariable speed control. Designers can select the optimal location for the speed control sensor so that the automated control will reduce fan and system noise, and incral, pre-loaded NMB NMB new methylene blue. shielded ball bearings, to nd spot cooling solutions," stated Melody Williams, fan product manager for NMB Technologies. "The 2406KL series puts the needs of the industry's manufacturers in th (W) (m3/mi51.2 4600 0.16 1.92 34 a: Averags," commented Coy Stampone, vice president of sales and marketing for NMB Technologies. NMB Technologies is a subsidiary of NMB (USA) Inc., the North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. headquarters and operating center of the Minebea Group of compargest supplier of keyboards and offers a complete line of audio components, power supplies and other products needed for a wide range of industries. For additional sshippey@nmbtech.com |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion