Aspect Customer Relationship Portal Receives Eighth Best of Show Award; Industry Analysts Present Top Honors at ICCM 2000 to Aspect Portal.

Business/Technology Editors

ICCM Chicago 2000

SAN JOSE, Calif.--(BUSINESS WIRE)--Aug. 28, 2000

Aspect Communications Corporation (Nasdaq:ASPT), the leading provider of customer relationship portals, today announced that a panel of independent industry analysts has honored the Aspect(R) Customer Relationship Portal with the Incoming Call Center Management (ICCM) 2000 Conference & Exposition Best of Show Award. This is the eighth honor of its type that the Aspect Portal has received. ICCM and Customer Interface Magazine, an event and publication of Advanstar Communications, present the awards program to recognize exhibitors that have created products, technologies and services that drive their customers' productivity.

"What most impressed me is that this technology is an all-in-one platform," said Angela Karr, Customer Interface Magazine senior editor and one of the Best of Show judges. "The Aspect Portal not only routes all types of communications to the most appropriate resources but can also tie together all of the customer-touching applications that affect or are affected by a call, e-mail, fax or Web interaction. Everything can work together in a single, more easily managed and effective customer relationship management process because of this software."

The Aspect Customer Relationship Portal is a real-time eBusiness software platform that helps ensure that anyone contacting a company at any time from anywhere in the world through any communication channel receives the response he or she is seeking. The technology blends telephone calls with e-mail, fax and Web contacts into a common queue of customer interaction; presents real-time eCRM information to agent and manager desktops; and integrates all critical eCRM resources, including front-office systems from vendors including Siebel, Vantive and Clarify, back-office databases and telephony, e-mail, Web and WAP servers.

"According to Advanstar, this awards program is a result of its efforts to recognize the companies that are truly providing world-class customer contact solutions and products," said David Puglia, Aspect vice president of product marketing. "For these industry analysts to include us in that class of companies is yet another validation of the Aspect Portal's strategic business value. We are honored that this is the eighth time the Aspect Portal has received such prestigious recognition."

The analysts serving as on-site judges at ICCM, held concurrently with the CRM Solutions Conference earlier this month in Chicago, Ill., included Paul Anderson, author and consultant; Frieda Barry, executive director, Call Center Industry Advisory Council; Angela Karr, senior editor, Customer Interface Magazine; Sarah Kennedy, executive director, Call Center Strategy Forum; Maggie Klenke, director, CIC Consulting; Sheila McGee-Smith, director of call center and operator services, The PELORUS Group; Anne Nickerson, president, CallCenterCoach.com; and Paul Stockford, chief analyst, Saddletree Research.

The Advanstar-produced ICCM Conference features in-depth, educational conference sessions and an exposition, which includes more than 200 of the world's leading providers of state-of-the-art products and services. Advanstar Communications is a worldwide business information company that publishes 112 business magazines and directories and produces 102 exhibitions and conferences throughout the world.

Aspect Communications

Aspect Communications Corporation is the leading provider of customer relationship portals, a software platform for building and deploying eCRM applications that enable businesses to ensure consistent interactions with their customers from one centrally managed eBusiness system. Aspect's leadership position in customer relationship management solutions is based on its 15-year history and more than 7,600 customer contact center implementations. Aspect is headquartered in San Jose, Calif., with offices in major cities worldwide. For more information about Aspect, visit the company's Web site at http://www.aspect.com or call 1-877-621-3692.

Aspect, the Aspect logo, the phrase "The Starting Point for eBusiness" and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.

Statements in this press release that are not purely historical are forward-looking statements, including any statements regarding beliefs, plans, expectations or intentions regarding the future. Examples of forward-looking statements in this release include statements regarding our product's abilities to enable businesses to: tie together all customer-touching applications to work together in a single, more easily managed and effective customer relationship management process and ensure that anyone contacting a company at any time from anywhere in the world through any communication channel receives the response he or she is seeking. Forward-looking statements in this release also include statements regarding Aspect's abilities to provide world-class customer contact solutions and products and the Aspect Portal's strategic business value. Because such statements deal with future events, they are subject to various risks and uncertainties, and actual results could differ materially from the company's current expectations. Factors that could cause or contribute to such differences include, but are not limited to: any unforeseen technical difficulties or product errors related to our products; any unforeseen developments in customer service operations; timely availability and customer acceptance of new and existing products; and other factors and risks discussed in the company's Annual Report on Form 10-K for the year ended December 31, 1999, the company's Quarterly Reports on Form 10-Q for the quarters ended March 31, 2000, and June 30, 2000, and other filings with the Securities and Exchange Commission. The company assumes no obligation to update information concerning its expectations.