Aspect Consulting Services Packages eCRM Strategic Planning, Technology Implementation and Solution Optimization Offerings.Business Editors/Technology Writers SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUISNESS WIRE)--Sept. 27, 2000 Aspect BluePrint blueprint, white-on-blue photographic print, commonly of a working drawing used during building or manufacturing. The plan is first drawn to scale on a special paper or tracing cloth through which light can penetrate. , PowerStart, Customize and Optimize optimize - optimisation Services cover customer lifecycle Aspect Communications Corporation (Nasdaq:ASPT ASPT American Society of Plant Taxonomists ASPT American Society of Phlebotomy Technicians ASPT Average Score Per Taxon (neural networks) ASPT Academy of Screen Printing Technology ASPT Army School of Physical Training ), the leading provider of customer relationship portals, today announced the availability of four packaged sets of eCRM service offerings from Aspect(R) Consulting Services Noun 1. consulting service - service provided by a professional advisor (e.g., a lawyer or doctor or CPA etc.) service - work done by one person or group that benefits another; "budget separately for goods and services" to provide assistance for all stages of the Aspect customer lifecycle. Aspect consultants address customer needs for strategic planning Strategic planning is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people. and rapid implementation and optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. of eCRM solutions including the Aspect Customer Relationship Portal. The consultants support the transformation of a call center into a multimedia contact center - the foundation of any company's eCRM platform. This assistance is now available through Aspect BluePrint Services, Aspect PowerStart Services, Aspect Customize Services and Aspect Optimize Services. "We're responding to the needs of companies charged with modernizing how they manage customer relationships as part of a broader business strategy," said P.K. Karnik, Aspect vice president of global consulting services. "These offerings represent our commitment to guiding Aspect customers through that process. Aspect consultants bring over 15 years of in-depth industry experience to the table that complements the capabilities of in-house teams and helps companies reach their eCRM goals faster and more efficiently." Through Aspect BluePrint Services, Aspect consultants help companies develop a strategy and technical road map for implementing Aspect eCRM solutions based upon customer needs. From a technical perspective, the consultants work with the companies to evaluate their business challenges and create a solutions implementation timeline. Through Aspect PowerStart Services, Aspect consultants provide assistance to companies beginning to execute their eBusiness strategies. For a fixed price, the consultants implement Aspect technologies according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. a timeline for building a strong foundation to support strategic eCRM, eCommerce and eBusiness initiatives. Through Aspect Customize Services, Aspect consultants focus on the unique needs of a company's operation. They identify specific business problems and customize the integration of Aspect technologies to solve them. Through Aspect Optimize Services, Aspect consultants fine-tune how companies use Aspect technology. The consultants help companies realize the full potential of the solutions and strengthen the business advantages gained through their implementations. Aspect Consulting Services, composed of more than 250 consultants and 50 project implementation professionals, applies the same best-practices methodology to every consulting project to ensure consistent project management and delivery. A project manager coordinates with the customer's representatives to ensure management awareness of the project; facilitates reviews, meetings and reports; and serves as a single point of contact for progress accountability. The goals of every Aspect Consulting Services project are to accelerate Aspect customers' business performance, realize for customers the greatest possible return on investment in Aspect technology and make sure that Aspect solutions continue to earn their reputation for reliability. Aspect eCRM solutions include the Aspect Customer Relationship Portal, which blends telephone calls with e-mail, fax and Web contacts into a common queue Pronounced "Q." A temporary holding place for data. See queuing, message queue and print queue. (programming) queue - A first-in first-out data structure used to sequence objects. Objects are added to the tail of the queue ("enqueued") and taken off the head ("dequeued"). of customer interaction; presents real-time eCRM information to agent and manager desktops; and integrates critical eCRM resources, including front-office systems from vendors such as Siebel, Vantive and Clarify; back-office databases; and telephony, e-mail, Web and WAP (1) (Wireless Access Point) See access point. (2) (Wireless Application Protocol) A standard for providing cellular phones, pagers and other handheld devices with secure access to e-mail and text-based Web pages. servers. Aspect Portal applications include Aspect Customer E-Mail, Aspect Customer Self-Service, Aspect eWorkforce Management, Aspect Portal Multimedia, Aspect TeleCall, Aspect Web Interaction and eBusinessIP(TM) Remote. Aspect Communications Aspect Communications Corporation is the leading provider of customer relationship portals, a software platform for building and deploying eCRM applications that enable businesses to ensure consistent interactions with their customers from one centrally managed eBusiness system. Aspect's leadership position in customer relationship management solutions is based on its 15-year history and more than 7,600 customer contact center implementations. Aspect is headquartered in San Jose, Calif., with offices in major cities worldwide. For more information about Aspect, visit the company's Web site at http://www.aspect.com or call 1-877-621-3692. Aspect, the Aspect logo, eBusiness IP, the phrase "The Starting Point Noun 1. starting point - earliest limiting point terminus a quo commencement, get-go, offset, outset, showtime, starting time, beginning, start, kickoff, first - the time at which something is supposed to begin; "they got an early start"; "she knew from the for eBusiness," and the phrases and marks relating to relating to relate prep → concernant relating to relate prep → bezüglich +gen, mit Bezug auf +acc other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners. Statements in this press release that are not purely historical are forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. , including any statements regarding beliefs, plans, expectations, or intentions regarding the future. Examples include statements regarding our products' and our consultants' abilities to help businesses to: reach their eCRM goals faster and more efficiently; realize the full potential of Aspect technology and strengthen the business advantages gained through their implementations; accelerate business performance; realize the greatest possible return on investment in Aspect technology; and ensure consistent interactions with their customers from one centrally managed eBusiness system. Because such statements deal with future events, they are subject to various risks and uncertainties, and actual results could differ materially from the company's current expectations. Factors that could cause or contribute to such differences include, but are not limited to: any unforeseen technical difficulties or product errors related to our products or connectivity to third parties' technology; difficulties in meeting customer specifications or in providing installation or maintenance services; unforeseen developments in customer service operations; and other factors and risks discussed in the company's Annual Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. for the year ended December 31, 1999, the company's Quarterly Reports on Form 10-Q Form 10-Q See 10-Q. for the quarters ended March 31, 2000, and June 30, 2000, and other filings with the United States Securities and Exchange Commission. The company assumes no obligation to update information concerning its expectations. |
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