Aspect Communications and iXL Form Strategic Alliance to Provide Internet-Based eCRM Portals.

Business Editors/High-Tech Writers

SAN JOSE, Calif.--(BUSINESS WIRE)--March 6, 2000

Collaboration Will Enable Rapid Transformation

of Customers' Businesses

Aspect Communications Corporation (Nasdaq:ASPT), the leading provider of customer relationship portals, today announced that it has formed a strategic alliance with Atlanta-based iXL, Inc., a premier strategic Internet services firm and a wholly owned subsidiary of iXL Enterprises (Nasdaq:IIXL).

The alliance will allow customers to rapidly transform their businesses by harnessing the full potential of the Internet with eCRM solutions based on the Aspect(R) Customer Relationship Portal in conjunction with iXL's eBusiness strategy, creative, design and engineering expertise.

"As the Internet becomes a fully media-enabled distribution network, new interactive applications become mission-critical platforms for our Fortune 1000 and dot-com clients," said Mark Hodes, senior vice president, iXL Enterprise Relationship Management practice group.

"At iXL, we seek to move faster from ideas to action. Leveraging Aspect's products to integrate multiple channels of communication will help our clients quickly achieve competitive advantage by providing consistent, relevant and personalized communications across each channel -- the ultimate goal of eCRM."

As part of Aspect's eBusiness Alliance Program, iXL will provide business strategy, integration and implementation for the Aspect Portal. The alliance includes training and deployment of iXL consulting teams and joint sales and marketing.

"The days of customers contacting a company by telephone only are over," said Garry Reichert, vice president, Global Partners, Aspect.

"Customers are more tech savvy than ever and expect to receive the same level of customer service whether they use the phone, fax, e-mail or the Web as a means of contact. The goal of this alliance is to provide companies in all industries with not only the tools to solve this dilemma but with the counsel, advice and support needed to integrate Aspect's solution and best harness the power of the Internet."

The Aspect Customer Relationship Portal

The Aspect Customer Relationship Portal allows companies to build eCRM applications that integrate front and back-office, eCommerce and multimedia contact centers into one centrally managed eBusiness system. It provides a consistent customer experience through one central place that connects customers with the right enterprise resource, no matter how the customer contacts the business.

The Aspect Portal Multimedia application unifies and personalizes customer interactions across Web, phone, fax and e-mail to identify, qualify, cross-sell, up-sell and route customers in real time. The Aspect Customer Relationship Portal was recently named a Best of Show award winner at the Fall '99 Communications Solutions Expo (formerly CTI Expo) and received Product of the Year in the "Multimedia Customer Contact Portal" category from C@LL CENTER CRM Solutions magazine.

iXL, Inc.

iXL, Inc. is a premier Internet consulting firm, offering end-to-end strategic, creative and technology solutions to businesses. From assessment and design to rapid implementation, iXL partners with clients to provide integrated Internet services that bring ideas to action -- faster. Headquartered in Atlanta with more than 20 offices in the United States, Europe and Japan, iXL is a business unit of iXL Enterprises, Inc. For more information, visit the company's Web site at http://www.ixl.com.

Aspect Communications

Aspect Communications Corporation is the leading provider of customer relationship portals, a software platform for building and deploying eCRM applications that enable businesses to ensure consistent interactions with their customers from one centrally managed eBusiness system.

Aspect's leadership position in customer relationship management solutions is based on its 14-year history and more than 7,300 customer contact center implementations. Aspect is headquartered in San Jose, Calif., with offices in major cities worldwide. For more information about Aspect, visit the company's Web site at http://www.aspect.com or call 888/412-7728.

Note to Editors: Aspect and the Aspect logo are trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries. All other product or service names mentioned in this document may be trademarks of the companies with which they are associated.