Aspect Communications Partners with eStara for Live Voice-over-the-Internet.Business Editors/High-Tech Writers SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif. & RESTON, Va.--(BUSINESS WIRE)--June 18, 2001 eStara's Sound Quality and Unique Service Model Make Implementation Easier and Affordable for Aspect Web Interaction Customers Aspect Communications Corporation (Nasdaq:ASPT ASPT American Society of Plant Taxonomists ASPT American Society of Phlebotomy Technicians ASPT Average Score Per Taxon (neural networks) ASPT Academy of Screen Printing Technology ASPT Army School of Physical Training ), the leading provider of contact servers for managing customer transactions across all communication channels, and eStara Inc., the voice of eBusiness, today announced a partnership that will let customers offer click-to-talk capabilities over the Internet in conjunction with Aspect's Web collaboration platform An emerging category of computer software, collaboration platforms are unified electronic platforms that support synchronous and asynchronous communication through a variety of devices and channels. -- Aspect Web Interaction. The combined solution requires no changes to the existing contact center telephony environment to handle eStara Web click-to-talk high-quality sound. The calls are delivered over the Internet just like "normal calls" coming from 800 numbers or direct inward dialing See DID. (communications) Direct Inward Dialing - (DID) A service offered by telephone companies which allows the last 3 or 4 digits of a phone number to be transmitted to the destination exchange. (DID) numbers. As a result of the Aspect/eStara partnership, businesses can quickly, affordably and easily add live voice over the Internet to meet the demand. Contact center agents using Aspect Web Interaction will enjoy fully integrated Web communications. These integrated communications accelerate the communications flow by combining the power of live voice with the visual presentation of information on the Web, which Aspect's Web Interaction provides. Contact center efficiencies gained by the integration of eStara and Aspect Web Interaction solutions also include the ability to: -- Reduce contact handling time by pushing Web pages while talking and -- Reduce contact handling time by enabling agents to initiate Web calls quickly with customers engaged in text chat or Web co-browsing sessions. "Aspect Communications constantly seeks the best complementary technology offerings to extend and enrich our online customer contact solutions and our multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple contact center solution itself," said Suzanne Hoffman, Aspect's vice president of global channels. "eStara's hosted Web for click-to-talk applications is elegantly designed and extremely easy to integrate into the contact center. It affordably meets the business needs of our customers and enables them to serve their customers better than ever before." "Partnering with Aspect was an easy decision. Within the constellation of customer contact methods, the immediacy im·me·di·a·cy n. pl. im·me·di·a·cies 1. The condition or quality of being immediate. 2. Lack of an intervening or mediating agency; directness: the immediacy of live television coverage. and convenience of live voice communication makes Web voice an emerging customer favorite," said John Piescik, eStara senior vice president for strategic initiatives. "We are pleased that Aspect selected us to be a premier Web voice partner." Jupiter Media Matrix recently reported that over 80 percent of online shoppers surveyed demanded access to a live voice interaction to answer complex questions and solve problems online. About Aspect Communications Aspect Communications Corporation is the leading provider of customer relationship portals, contact servers for managing dynamic customer contact transactions across all wired and wireless communication channels. The Aspect Contact Server (formerly named Aspect Portal) allows businesses to manage all customer contacts dynamically and turn them into relationships, opportunities and loyalty. Aspect is the only company today that delivers a complete multichannel contact center -- the core of any company's CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. strategy. The Aspect Contact Server synchronizes all customer contact points, including live and self-service, with demonstrated customer return on investment. Aspect's leadership in CRM is based on more than 15 years of experience and over 7,600 implementations deployed worldwide. Aspect powers 78 percent of the Fortune 50. The company is headquartered in San Jose, Calif., with offices in major cities around the world. For more information, visit http://www.aspect.com or call 1-877/621-3692. About eStara eStara, headquartered in Reston, Va., gives the power of voice to eBusiness with OneClick Contact Web voice solutions. OneClick Contact lets online customers talk directly with call center agents over the Internet with the click of a button. eStara Web voice solutions can be embedded Inserted into. See embedded system. in Web site pages, e-mails and ad banners See banner ad. . OneClick Contact is completely compatible with existing call center systems, so there's no installation, capital investment or system integration required. eStara Web voice users include J.Crew, Allfirst Bank and the NHL's Washington Capitals The Washington Capitals are a professional ice hockey team based in Washington, D.C.. They are members of the Southeast Division of the Eastern Conference of the National Hockey League (NHL). . eStara won Internet Telephony Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. Magazine's Editors' Choice Award for 2001. Experience the quality of eStara Web voice at www.estara.com. Note to Editors: Aspect, the Aspect logo and the phrases and marks relating to relating to relate prep → concernant relating to relate prep → bezüglich +gen, mit Bezug auf +acc other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners. OneClick Contact is a service mark of eStara Inc. All trademarks, trade names and service marks mentioned herein belong to their respective owners. |
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