Aspect Communications Names Beatriz V. Infante President and CEO.

Business Editors/Technology Writers

SAN JOSE, Calif.--(BUSINESS WIRE)--April 6, 2000

Aspect Communications Corporation (Nasdaq: ASPT), the leading provider of customer relationship portals, today announced that Beatriz V. Infante has been named president and chief executive officer, succeeding James R. Carreker, who remains chairman of the Aspect board of directors. Carreker said Infante's promotion is in recognition of the role she has played for the last 18 months at Aspect. "As co-president, Beatriz was the principal architect of Aspect's transformation from a telecommunications equipment company to an eCRM software company. She has demonstrated the ability to drive the company forward through its transition, and I am pleased to be passing the baton of leadership to her," he said.

"As the founder of Aspect, I have had the truly exciting and unique opportunity to create and lead a high-quality, technology growth company for 15 years, and I look forward to continuing in my role as chairman," Carreker concluded.

Infante said, "I am very pleased with my new role as president and CEO. My goal is to build a high-growth company in the competitive eCRM market that becomes the starting point for eBusiness. Building on Aspect's platinum brand, we will strive for undisputed leadership and increased customer and partner loyalty by delivering market-leading products and superior service. I intend to continue to establish global strategic relationships for brand and revenue leverage, to expand our direct and indirect means of product and service delivery and to develop online distribution channels."

Aspect also announced that Barry Wright has resigned from his position as co-president effective April 7, 2000. A search will begin immediately to secure a new leader for Aspect's sales and service team. Wright said, "We have created a very focused and aggressive software sales team. Beatriz has my full support, and I believe she will lead Aspect to new levels of success."

"Barry was instrumental during the transformation of the company, and we look forward to building on his accomplishments. We thank him for his contribution and wish him the very best in his future endeavors," Infante said.

Aspect said today that although the results for the quarter ended March 31, 2000, are not final, preliminary results indicate that revenues will meet expectations. In addition, preliminary earnings per share (excluding the impact of amortization of intangible assets, the write off of in-process R&D associated with the acquisition of PakNetX and gains generated from the sales of marketable equity securities) are also expected to meet and could exceed expectations. Aspect expects to announce complete first-quarter results after the close of trading on April 18, 2000.

Aspect Communications

Aspect Communications Corporation is the leading provider of customer relationship portals, a software platform for building and deploying eCRM applications that enable businesses to ensure consistent interactions with their customers from one centrally managed eBusiness system. Aspect's leadership position in customer relationship management solutions is based on its 14-year history and more than 7,300 customer contact center implementations. Aspect is headquartered in San Jose, Calif., with offices in major cities worldwide. For more information about Aspect, visit the company's Web site at http://www.aspect.com or call 1-888-412-7728.

Except for historical information contained herein, the matters discussed in this news release are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, Section 21E of the Securities and Exchange Act of 1934, as amended, and the Private Securities Litigation Reform Act of 1995, and are made under the safe-harbor provisions thereof. Such forward-looking statements, including statements relating to the Company's preliminary results for the quarter ended March 31, 2000, the Company's next stage of growth, the continued introduction of new products, the establishment of partnerships, driving Aspect's growth and achieving new levels of success, are subject to certain risks and uncertainties that could cause actual results to differ materially from those projected including the following: risks associated with integrating acquisitions; introducing on a timely basis new products and establishing new partnerships; the ability to attract, retain and train personnel in key sales, technical and management positions; as well as customer acceptance and technical performance of products and services. Other risks that could cause actual results to differ materially from those projected are discussed in Aspect's Form 10-K and Annual Report for the fiscal year ended December 31, 1999. Readers are cautioned not to place undue reliance on these forward-looking statements, which reflect management's analysis only as of the date hereof. Aspect undertakes no obligation to publicly release the results of any revision to these forward-looking statements that may be made to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.

Aspect and the Aspect logo are trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries. All other product or service names mentioned in this document may be trademarks of the companies with which they are associated.