Aspect Communications Names Arnold Adriaanse Vice President of Global Accounts.

Business Editors

SAN JOSE, Calif.--(BUSINESS WIRE)--Nov. 15, 2000

Aspect Communications Corporation (Nasdaq:ASPT), the leading provider of customer relationship portals, today announced the appointment of Arnold Adriaanse as vice president of global accounts. Adriaanse has more than 17 years of information technology (IT) industry experience with a heavy emphasis in managing sales organizations selling technology solutions and consulting services to very large, global companies. Recently, Adriaanse was vice president of enterprise accounts at Novell Inc. where he led the development and worldwide implementation of Novell's global accounts sales organization. At Aspect, he will drive the international expansion of large business accounts.

"We are very excited to have Arnold Adriaanse at Aspect," said Garry Reichert, Aspect's vice president of global alliances and global accounts. "His extensive background in international sales management in the IT industry has provided him with the optimal combination of knowledge, skills and experience necessary to run a successful global account sales program. Aspect is known for providing eCRM solutions globally, and the fact that we've brought on board an executive with Mr. Adriaanse's international experience demonstrates Aspect's commitment to our global customers." Adriaanse will report to Reichert.

While at Novell, Adriaanse also held the position of vice president of product management for Novell's Net Management Product Group. In this role he was responsible for defining market and business requirements, market strategies and sales training programs. Before working at Novell, he held several management positions at Oracle Corporation in the United States and Europe. At Oracle Adriaanse developed a global accounts sales group that generated $2 billion of business by maximizing Oracle's global revenue potential with its largest customers. He also implemented global sales practices and operations for Oracle's worldwide education division. Adriaanse's background includes international sales management positions held at Cap Gemini and AES Lanier. He has extensive experience in the Asian and Pacific Rim markets and in Latin America and is fluent in English, German, French and Dutch.

Aspect Communications

Aspect Communications Corporation is the leading provider of customer relationship portals, a software platform for building and deploying eCRM applications that enable businesses to ensure consistent interactions with their customers from one centrally managed eBusiness system. Aspect's leadership position in customer relationship management solutions is based on its 15-year history and more than 7,600 customer contact center implementations. Aspect is headquartered in San Jose, Calif., with offices in major cities worldwide. For more information about Aspect, visit the company's Web site at http://www.aspect.com or call 1-877-621-3692.

Note to Editors: Aspect, the Aspect logo, the phrase "The Starting Point for eBusiness," and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries; or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.

Statements in this press release that are not purely historical are forward-looking statements, including any statements regarding beliefs, plans, expectations, or intentions regarding the future. Examples include, but are not limited to, statements regarding Adriaanse driving the international expansion of large business accounts, Aspect's commitment to its global customers and our products' abilities to enable businesses to ensure consistent interactions with their customers from one centrally managed eBusiness system. Because such statements deal with future events, they are subject to various risks and uncertainties, and actual results could differ materially from the company's current expectations. Factors that could cause or contribute to such differences include, but are not limited to: difficulties in new personnel integrating with existing personnel; the impact of economic weakness in geographic regions of the world; difficulties in staffing and managing foreign operations; technological or market changes that affect the continued acceptance of the use of telecommunications or eCRM tools for conducting business transactions; any unforeseen technical difficulties or product errors related to our products or connectivity to third parties' telephony, front-office and back-office systems; and other factors and risks discussed in the company's Annual Report on Form 10-K for the year ended December 31, 1999, the company's Quarterly Report on Form 10-Q for the quarter ended September 30, 2000, and other filings with the United States Securities and Exchange Commission. The company assumes no obligation to update information concerning its expectations.