Aspect Communications Named Best of Show At Communications Solutions Expo Fall 2000.

Business Editors/High-Tech Writers

SAN JOSE, Calif.--(BUSINESS WIRE)--Jan. 10, 2001

Aspect Communications Corporation (Nasdaq:ASPT), the leading provider of customer relationship portals, won the Best of Show award for its industry-leading Aspect(R) Customer Relationship Portal contact server product at Technology Marketing Corporation's (TMC's) Communications Solutions Expo Fall 2000.

Aspect Communications was selected for the award from more than 100 top communications technology companies exhibiting at the Sands Convention Center in Las Vegas.

"Our editors selected Aspect Communications for its innovation and vision, as well as the outstanding impression Aspect made on our exhibit floor," said Rich Tehrani, president and group publisher of TMC and co-chairman of Communications Solutions Expo.

"We are honored and proud to have received this award," said David Puglia, Aspect's senior vice president of marketing. "We are the only company that offers a fully integrated solution for multichannel contact centers, and the Aspect Customer Relationship Portal is the contact server at the heart of our solution. Contact servers manage the most important transactions -- customer contacts -- through any channel and are a vital part of a CRM strategy. Therefore, we are very pleased that the judges, who are extremely knowledgeable about CRM and the communications industry, saw the overall value of the Aspect Portal to businesses and selected us for this great honor."

The Aspect Customer Relationship Portal enables businesses to manage customer interactions effectively regardless of the medium customers use to contact the enterprise -- Web, e-mail or voice. The contact server enables business rules to be developed quickly and applied to all customer contacts regardless of the contact channel. For example, a premier customer who calls on the phone and gets routed to a top agent will have the same premier experience on e-mail and the Web, and the agent will have all contact history at his or her fingertips. Furthermore, the Aspect Portal enables easy integration and delivery of customer, sales and marketing data that sits on disparate front- and back-office systems, so that agents can get a complete view of the customers they are interacting with and take advantage of cross- and up-selling opportunities. With the Aspect Portal, businesses can expand the options they offer to their customers, enhance the ability of their service representatives and streamline their operations.

The Aspect Customer Relationship Portal

The Aspect Customer Relationship Portal allows companies to build electronic customer relationship management (eCRM) applications that integrate front- and back-office systems, eCommerce applications and multichannel contact centers into one centrally managed eBusiness system. The Aspect Portal Multimedia application unifies and personalizes customer interactions across Web, phone, fax and e-mail to identify, qualify, cross-sell, up-sell and route customers in real time. The CRMPower 2000 Golden Awards Committee named the Aspect Customer Relationship Portal as the Enterprise Customer Relationship Management (CRM) Product of the Year for 2000.

Aspect Communications

Aspect Communications Corporation is the leading provider of customer relationship portals, a software platform for building and deploying eCRM applications that enable businesses to ensure consistent interactions with their customers from one centrally managed eBusiness system. Aspect's leadership position in customer relationship management solutions is based on its 15-year history and more than 7,600 customer contact center implementations. Aspect is headquartered in San Jose, Calif., with offices in major cities worldwide. For more information about Aspect, visit the company's Web site at http://www.aspect.com or call 877/621-3692.

Statements in this press release that are not purely historical are forward-looking statements, including any statements regarding beliefs, plans, expectations or intentions regarding the future. Examples include, but are not limited to, statements regarding Aspect's products' abilities to enable clients: to manage customer interactions effectively regardless of the medium; to integrate and deliver customer, sales and marketing data; to allow agents to get a complete view of the customers they are interacting with and take advantage of cross- and up-selling opportunities; to expand the options they offer to their customers; to enhance the ability of their service representatives and streamline their operations; and to ensure consistent interactions with their customers from one centrally managed eBusiness system. Examples also include statements regarding Aspect's innovation and vision, Aspect offering a fully integrated solution for multichannel contact centers and the overall value of the Aspect Portal to businesses. Because such statements deal with future events, they are subject to various risks and uncertainties, and actual results could differ materially from the company's current expectations. Factors that could cause or contribute to such differences include, but are not limited to: any unforeseen technical difficulties or product errors related to our products or connectivity to third parties' telephony, front-office and back-office systems; technological or market changes that affect the continued acceptance of the use of telecommunications or eCRM tools for conducting business transactions; and other factors and risks discussed in the company's Annual Report on Form 10-K for the year ended December 31, 1999, the company's Quarterly Report on Form 10-Q for the quarter ended September 30, 2000, and other filings with the United States Securities and Exchange Commission. The company assumes no obligation to update information concerning its expectations.

Note to Editors: Aspect, the Aspect logo, the phrase "The Starting Point for eBusiness" and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.