Aspect Communications' Contact Server -- the Aspect Customer Relationship Portal -- Awarded Best of Show by Customer Support Management Magazine.

Business Editors/High-Tech Writers

SAN JOSE, Calif.--(BUSINESS WIRE)--March 6, 2001

Aspect Communications Corporation (Nasdaq:ASPT), the leading provider of customer relationship portals -- contact servers for managing dynamic customer contact transactions across all wired and wireless communication channels -- today announced that Customer Support Management magazine has recognized the Aspect(R) Customer Relationship Portal with the "Best of Show" award. The judges viewed the solution at the 2001 Call Center & CRM Solutions Conference and Exposition in Dallas, Texas. A panel of undercover judges who were looking for exceptional solutions chose the winners.

The Aspect Portal contact server integrates all the vital components of a successful multichannel contact center solution into one software package. The Aspect solution enables businesses to expand communication options to customers, enhance agents' ability to serve customers and streamline operations. The end results are lower costs, increased revenues and improved customer loyalty.

In announcing the 15 awards, editorial director Katherine Grayson stated, "Winning 'Best of Show' is no easy feat. The competition included products from more than 130 companies, each of which presented truly remarkable ideas and innovations for improved management of customer service and satisfaction."

"We are honored to be selected for this prestigious award," said David Puglia, senior vice president of marketing at Aspect. "The Aspect Portal continues to be the solution of choice for businesses that want to blend contact channels and integrate enterprise resources in order to empower agents and increase customer satisfaction. Our experience and expertise in the CRM industry combined with our cutting-edge products make Aspect the best choice for any company considering a multichannel contact center."

Aspect Communications

Aspect Communications Corporation is the leading provider of customer relationship portals, contact servers for managing dynamic customer contact transactions across all wired and wireless communication channels. The Aspect Customer Relationship Portal allows businesses to manage all customer contacts dynamically and turn them into relationships, opportunities and loyalty. Aspect is the only company today that delivers a complete multichannel contact center -- the core of any company's CRM strategy. The Aspect Portal synchronizes all customer contact points, including live and self-service, with demonstrated customer return on investment. Aspect's leadership in CRM is based on more than 15 years of experience and over 7,600 implementations deployed worldwide. Aspect powers 78 percent of the Fortune 50. The company is headquartered in San Jose, Calif., with offices in major cities around the world. For more information about Aspect, visit the company's Web site at http://www.aspect.com or call 1-877-621-3692.

Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.