Aspect Communications' CRM Solutions Power 250 Corporations in Asia-Pacific Region.

Business Editors/High-Tech Writers

SAN JOSE, Calif.--(BUSINESS WIRE)--April 4, 2001

Aspect Communications Corporation (Nasdaq:ASPT), the leading provider of customer relationship portals -- contact servers for managing dynamic customer contact transactions across all wired and wireless communication channels -- announced that it now powers more than 250 customers in the Asia-Pacific region with Aspect customer relationship management (CRM) solutions, including the Aspect(R) Portal contact server.

Aspect, which started operating in the Asia-Pacific region with three customers in 1997, has successfully and seamlessly integrated its customers' contact centers with Aspect solutions to become one of the top five CRM vendors as ranked by corporations in a regional Cahners In-Stat Group survey. Among Aspect's customers in the Asia-Pacific region today are Pacific Internet, Bank of Philippine Islands, Philippines Long Distance Telephone Company, MobileOne, Singapore Telecommunications, Meralco, BankWest and Western Power.

"The Asian economic crisis had just begun when our operations first began serving the Asia-Pacific region, and the market was not very receptive to CRM at the time. Since then, however," said Gary L. Smith, chief operating officer of Aspect, "the climate has improved, and CRM is beginning to be more accurately viewed throughout the world as a vital business strategy for gaining a competitive edge."

Technological evolution has propelled the customer contact industry toward a paradigm shift from traditional voice-only call centers to multichannel contact centers focused on managing customer relationships. Aspect proactively prepared for this change with the global offering of the Aspect Portal, a multichannel contact server that synchronizes all contact points including live and self-service.

"Delivering quality customer service consistently is the key to securing long-term customer loyalty," said Neo Tong, deputy general manager for Pacific Internet, a provider of Internet access and Internet services in Singapore, Hong Kong, Australia, the Philippines and India. "As part of our commitment to subscribers, Pacific Internet is constantly looking to improve the effectiveness of its contact center facilities. Aspect's CRM solutions enable us to increase the efficiency of our customer service operations, while providing a powerful and scalable platform that is able to cater to our further growth in the region."

"Bank of the Philippine Islands' (BPI's) launch of Aspect software in 1998 was a high point in our pursuit of technological leadership in the Philippine banking scene," said Miriam T. Roxas, assistant vice president, call center head for BPI. "As one of the largest banks in the country with more than 600 branches, we want to provide our customers with the utmost in banking convenience and information access wherever they are in the world. Aspect technology was key in achieving this goal."

Aspect Communications

Aspect Communications Corporation is the leading provider of customer relationship portals, contact servers for managing dynamic customer contact transactions across all wired and wireless communication channels. The Aspect Portal contact server allows businesses to manage all customer contacts dynamically and turn them into relationships, opportunities and loyalty. Aspect is the only company today that delivers a complete multichannel contact center -- the core of any company's CRM strategy. Aspect's contact server synchronizes all customer contact points, including live and self-service, with demonstrated customer return on investment. Aspect's leadership in CRM is based on more than 15 years of experience and over 7,600 implementations deployed worldwide. Aspect powers 78 percent of the Fortune 50. The company is headquartered in San Jose, with offices in major cities around the world. For more information, visit Aspect's Web site at http://www.aspect.com or call 877/621-3692.

Statements in this press release that are not purely historical are forward-looking statements, including any statements regarding beliefs, plans, expectations or intentions regarding the future. Examples include, but are not limited to, statements regarding: CRM beginning to be more accurately viewed throughout the world as a vital business strategy for gaining a competitive edge and technological evolution from traditional voice-only call centers to multichannel contact centers focused on managing customer relationships. Because such statements deal with future events, they are subject to various risks and uncertainties, and actual results could differ materially from the company's current expectations. Factors that could cause or contribute to such differences include, but are not limited to: any unforeseen technical difficulties or product errors related to our products or connectivity to third parties' telephony, front-office and back-office systems; technological or market changes that affect the continued acceptance of the use of telecommunications or CRM tools for conducting business transactions; and other factors and risks discussed in the company's Annual Report on Form 10-K for the year ended December 31, 2000, the company's Quarterly Report on Form 10-Q for the quarter ended September 30, 2000, and other filings with the United States Securities and Exchange Commission. The company assumes no obligation to update information concerning its expectations.

Note to Editors: Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.