Aspect's Proven Voice-Over-IP Solution Now Available Worldwide; New Version of eBusinessIP Remote Software Compatible in Europe and Asia.Business Editors/High-Tech Writers SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUSINESS WIRE)--Feb. 21, 2001 Aspect Communications Corporation (Nasdaq:ASPT ASPT American Society of Plant Taxonomists ASPT American Society of Phlebotomy Technicians ASPT Average Score Per Taxon (neural networks) ASPT Academy of Screen Printing Technology ASPT Army School of Physical Training ), the leading provider of customer relationship portals -- contact servers for managing dynamic customer contact transactions across all wired and wireless communication channels -- today announced the worldwide availability of its award-winning, proven software eBusinessIP(TM) Remote version 1.0.1. While the voice-over-IP (VoIP) solution has been available in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. since September 2000, this release supports customers in Europe and Asia. The software enables businesses to reduce operational overhead because they can locate agents anywhere and can cut infrastructure and administration costs. All agents, regardless of location, have complete voice and data capabilities to support customers in a multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple contact center environment. Aspect enables customers to leverage existing investments and bring in IP-based solutions at their own pace. "Aspect is delivering proven products for our customers interested in taking advantage of IP today. Now Aspect can help customers in any region implement IP solutions at their own pace and thus prepare them for the inevitability of convergence," said David Puglia, senior vice president of marketing at Aspect. "In North America, customers like Stream International have deployed Aspect eBusinessIP Remote and cut operating expenses Operating expenses The amount paid for asset maintenance or the cost of doing business, excluding depreciation. Earnings are distributed after operating expenses are deducted. while benefiting from the increased flexibility of a virtual contact center." The Aspect eBusinessIP Remote solution enables companies to integrate knowledge workers at geographically dispersed locations at lower cost through the existing contact center infrastructure. With standard features such as conferencing, transferring and holding, Aspect's VoIP solution allows parties to converse in the manner to which they are accustomed. Local or remote contact center agents with IP network access can handle incoming calls from any customer using a VoIP-enabled PC with a simple microphone connected to a LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. . Aspect eBusinessIP Remote converges incoming PSTN (Public Switched Telephone Network) The worldwide voice telephone network. Once only an analog system, the heart of most telephone networks today is all digital. In the U.S. voice calls onto a single managed IP (VPN (Virtual Private Network) A private network that is configured within a public network (a carrier's network or the Internet) in order to take advantage of the economies of scale and management facilities of large networks. ) network, enabling businesses to locate their customer service agents anywhere. Aspect Communications Aspect Communications Corporation is the leading provider of customer relationship portals, contact servers for managing dynamic customer contact transactions across all wired and wireless communication channels. The Aspect Customer Relationship Portal allows businesses to manage all customer contacts dynamically and turn them into relationships, opportunities and loyalty. Aspect is the only company today that delivers a complete multichannel contact center -- the core of any company's CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. strategy. The Aspect Portal synchronizes all customer contact points, including live and self-service, with demonstrated customer return on investment. Aspect's leadership in CRM is based on more than 15 years of experience and over 7,600 implementations deployed worldwide. Aspect powers 74 percent of the Fortune 50. The company is headquartered in San Jose, Calif., with offices in major cities around the world. For more information about Aspect, visit the company's Web site at http://www.aspect.com or call 877/621-3692. Note to Editors: Aspect, the Aspect logo, and the phrases and marks relating to relating to relate prep → concernant relating to relate prep → bezüglich +gen, mit Bezug auf +acc other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries; or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners. |
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