Ask Jeeves and HearMe Announce Strategic Partnership to Deliver eCommerce Voice Solutions Online.Business Editors/High-Tech Writers MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--July 31, 2000 Alliance Joins Leading Question Answering Question answering (QA) is a type of information retrieval. Given a collection of documents (such as the World Wide Web or a local collection) the system should be able to retrieve answers to questions posed in natural language. Services Company with Leading VoIP Provider HearMe (Nasdaq:HEAR), a proven leader in providing advanced, real-time voice communication technologies, and Ask Jeeves Noun 1. Ask Jeeves - a widely used search engine accepting plain English questions or phrases or terms trademark - a formally registered symbol identifying the manufacturer or distributor of a product , Inc. (Nasdaq:ASKJ), a leading provider of question answering technologies and services, today announced a strategic partnership. Ask Jeeves will integrate HearMe's(TM) real-time VoIP technology into Jeeves Live(SM), Ask Jeeves' instant text messaging Sending short messages to a smartphone, pager, PDA or other handheld device. Text messaging implies sending short messages generally no more than a couple of hundred characters in length. , form-sharing, and co-browsing service offering. In addition, HearMe will enhance customer service on its Web properties by integrating Jeeves Relevant Answers(SM), Ask Jeeves' natural language question answering service. Under the terms of the agreement, Ask Jeeves has licensed HearMe's technology to provide a voice-enabled solution to its corporate customers. HearMe's "Click&Talk" capability enables online customers to simply click on a button and call directly from their PC into a company's existing standard, telephone-based call center, enabling immediate and personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. customer service. "Enabling customers to speak in real time with live agents is part of Ask Jeeves' focus on humanizing the online experience," explained Sean Murphy Sean Murphy can refer to the following people:
"HearMe voice technology enables companies to enhance their customer service by helping online customers connect instantly and reliably to company call centers. HearMe brings the personal qualities of an in-person conversation to Web-based interactions," explained Frank Chu This article or section may contain original research or unverified claims. Please help Wikipedia by adding references. See the for details. This article has been tagged since September 2007. , senior vice president and general manager, HearMe Business Products Group. "Ask Jeeves is building on its strong reputation for increasing online sales and significantly improving customer retention with real-time voice -- PC-to-PC and PC-to-phone -- technology." In addition to providing Ask Jeeves' corporate customers with VoIP technology, HearMe has licensed Jeeves Relevant Answers(SM), Ask Jeeves' natural-language question answering service for its Web properties. Jeeves Relevant Answers(SM) will enable site visitors to ask questions in plain English Plain English (sometimes known, more broadly, as plain language) is a communication style that focuses on considering the audience's needs when writing. It recommends avoiding unnecessary words and avoiding jargon, technical terms, and long and ambiguous sentences. , such as "What are the system requirements To be used efficiently, all computer software needs certain hardware components or other software resources to be present on a computer system. These pre-requisites are known as (computer) system requirements and are often used as a guideline as opposed to an absolute rule. for deploying HearMe voice servers?" or "How do I use HearMe technology if I'm behind a firewall?" and be immediately directed to the answers they need on HearMe's Web sites. By using Jeeves Relevant Answers(SM), HearMe joins more than 115 leading companies that use Ask Jeeves e-Commerce and e-Support services to provide their customers with fast and relevant answers. About Ask Jeeves, Inc. Ask Jeeves is a leading provider of intuitive, intelligent Web interaction solutions to deliver a humanized online experience. Ask Jeeves' solutions enable companies to convert online shoppers to buyers, reduce support costs, understand customer preferences and improve customer retention. Ask Jeeves also syndicates its solutions to portals, infomediaries and content and destination sites to help companies increase e-commerce and advertising revenue. Ask Jeeves deploys its solutions on Ask Jeeves at Ask.com, Ask Jeeves for Kids at AJKids.com and DirectHit.com, to help companies target and acquire qualified prospects online and to provide consumers with real-time access to information, products and services. For more information, visit http://www.ask.com or call 510/985-7400. About HearMe HearMe is revolutionizing voice communication on the Internet by providing real-time voice capabilities to all businesses and consumers, across the communication spectrum -- from phone to Web to wireless. A proven leader in the voice over IP market, the company develops, operates and licenses advanced technology that leverages the familiarity of the telephone and the power of the Internet to deliver next-generation voice communication. HearMe technologies are enhancing a wide range of vertical market segments including telecommunications, e-commerce/customer support, business-to-business conferencing See teleconferencing. , e-learning, Web events and consumer communities. Companies working with HearMe technology include Macromedia, Evoke, FaceTime Communications, Asiacontent.com, MTV MTV in full Music Television U.S. cable television network, established in 1980 to present videos of musicians and singers performing new rock music. MTV won a wide following among rock-music fans worldwide and greatly affected the popular-music business. Online Networks, Talk City, StarMedia Network, GTECH Corporation  should be added to this article, to conform with Wikipedia's Manual of Style.Please discuss this issue on the talk page. , Creative Technologies and Sony Online Entertainment Sony Online Entertainment (SOE) is a game development and game publishing division of Sony that is best known for creating massively multiplayer online games, including EverQuest, EverQuest II, PlanetSide, and Star Wars Galaxies . Founded in early 1995 as Mpath Interactive, Inc., HearMe is located in Mountain View, Calif., and can be found on the Internet at www.hearme.com or reached at 650/429-3900. Except for the historical information contained herein, the matters discussed in this news release are forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. that involve risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. Potential risks and uncertainties include, without limitation, changing legislation and government regulation, HearMe's dependence on its ability to significantly increase its user base, user minutes, advertising revenue and revenue from HearMe Technology Products customers; to launch new products, to maintain and develop strategic relationships with media, Internet and technology companies; to recruit engineering and sales staff, to successfully integrate newly acquired companies and to compete effectively. These and other risk factors are described in detail in the Company's Annual Report on form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. for the period ended December 31, 1999, the company's form 10-Q Form 10-Q See 10-Q. for the period ended March 31, 2000, and in HearMe's other filings with the Securities and Exchange Commission. Note to Editors: HearMe is a trademark of HearMe. All other product or service names mentioned herein are trademarks of their respective owners. Ask Jeeves is a registered service mark of Ask Jeeves, Inc. Jeeves Relevant Answers, Ask Jeeves for Kids and Jeeves Live are service marks of Ask Jeeves. |
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