Ask Jeeves Supplies Arthur Andersen with Customer Service Solution; Leading global professional services firm turns to Ask Jeeves to enhance the online customer experience.Business Editors/High Tech Writers EMERYVILLE, Calif.--(BUSINESS WIRE)--March 7, 2000 Ask Jeeves Noun 1. Ask Jeeves - a widely used search engine accepting plain English questions or phrases or terms trademark - a formally registered symbol identifying the manufacturer or distributor of a product , Inc. (Nasdaq:ASKJ) today announced that Arthur Andersen For the U.S. Supreme Court case commonly known as Arthur Andersen, see . Arthur Andersen LLP, based in Chicago, was once one of the "Big Five" accounting firms (the other four are PricewaterhouseCoopers, Deloitte Touche Tohmatsu, Ernst & Young and KPMG), performing , a premier global professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. firm, has selected Ask Jeeves' Corporate Service to enhance the online client experience for its primary global Web site, www.Arthurandersen.com. Arthur Andersen joins a growing network of companies using Ask Jeeves Corporate Service to help build customer loyalty, reduce support costs and assist customers in making well-informed decisions. "Working with Arthur Andersen is an exciting opportunity for us to expand our services into the management consulting Noun 1. management consulting - a service industry that provides advice to those in charge of running a business service industry - an industry that provides services rather than tangible objects market," said Rob Wrubel Rob Wrubel is a serial entrepreneur who has spent the past 20 years bringing cutting edge consumer concepts from the fringe to the mainstream. He has worked across multiple consumer markets from traditional print media, to software, to the alternative health and fitness arena, and , Ask Jeeves' president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "We believe that the new economy demands excellent customer service online --speed, ease and relevance for every Web site visitor. Ask Jeeves is committed to helping Arthur Andersen deliver these critical components to provide a better online customer experience." Ask Jeeves plans to deploy Jeeves Answers, Ask Jeeves' intuitive question and answering service answering service n. A business service that answers its clients' telephone calls and conveys messages to the clients. , on www.arthurandersen.com in March 2000. Once deployed, Arthur Andersen expects Jeeves Answers will help users easily navigate the extensive content provided on the company's Web site and to address clients' specific business challenges. Visitors to www.arthurandersen.com will be able to ask questions in plain English Plain English (sometimes known, more broadly, as plain language) is a communication style that focuses on considering the audience's needs when writing. It recommends avoiding unnecessary words and avoiding jargon, technical terms, and long and ambiguous sentences. about all of Arthur Andersen's service offerings and seek expertise in handling mission-critical business decisions. Users asking questions such as "Where can I learn about how to value my company in the New Economy?" or "Where can I learn about professional opportunities at Arthur Andersen?" will be immediately directed to relevant information. "Ask Jeeves Corporate Service will help users of www.arthurandersen.com quickly find the answers to their business questions," said Mark J. Miller, Arthur Miller, Arthur, 1915–2005, American dramatist, b. New York City, grad. Univ. of Michigan, 1938. One of America's most distinguished playwrights, he has been hailed as the finest realist of the 20th-century stage. Andersen's director of Internet marketing See Internet advertising. and communication. "We hope to make the user experience more relevant and increase the return on investment. We expect that connecting site users to the knowledge of Arthur Andersen with two clicks will take us a long way toward that goal." Arthur Andersen intends to use Jeeves Insight, Ask Jeeves' analysis and tracking tool, to continually learn about its site's visitors by analyzing frequently asked questions on the site. Ask Jeeves believes that Arthur Andersen will be able to use the information garnered from these reports to learn more about its Web site visitors and enhance Web content and direct product development, distribution and marketing efforts. About Ask Jeeves Corporate Services Activities that combine or consolidate certain enterprise-wide needed support services, provided based on specialized knowledge, best practices, and technology to serve internal (and sometimes external) customers and business partners. Group Companies use Jeeves Search, Jeeves Answers, Jeeves Advisor, Jeeves Live and Jeeves Insight to increase sales, reduce offline support costs and improve customer loyalty. The Ask Jeeves Corporate Services Group provides customers with real-time personal services personal services n. in contract law, the talents of a person which are unusual, special or unique and cannot be performed exactly the same by another. These can include the talents of an artist, an actor, a writer, or professional services. including natural-language question answering Question answering (QA) is a type of information retrieval. Given a collection of documents (such as the World Wide Web or a local collection) the system should be able to retrieve answers to questions posed in natural language. , intelligent advisor, live help technologies, popularity-based automated search, and reporting analytics. About Arthur Andersen Arthur Andersen's vision is to be the partner for success in the new economy. The firm helps clients find new ways to create, manage and measure value in the rapidly changing global economy. With world-class skills in assurance, tax, consulting and corporate finance, Arthur Andersen has more than 77,000 people in over 80 countries who are united by a single worldwide operating structure that fosters inventiveness, knowledge sharing and a focus on client success. Since its beginning in 1913, Arthur Andersen has realized 86years of uninterrupted growth, with 1999 revenues over $7 billion. Arthur Andersen is a business unit of Andersen Worldwide. About Ask Jeeves, Inc. Ask Jeeves has developed and deployed an online personal service infrastructure to provide real-time access to information, products and services. Ask Jeeves provides its online personal service infrastructure through its Corporate Service Group, which develops customized services for corporate Web sites to help companies convert shoppers to buyers, reduce support costs, understand customer preferences and improve customer retention, and through its Web Properties and Syndication Group, which delivers potential customers to corporate Web sites through Ask.com, DirectHit.com and its syndication services. For more information visit http://www.ask.com or call 510/985-7400. Note to Editors: This news release contains forward-looking statements that involve risks and uncertainties, including those relating to the company's ability to provide services to corporations that lead to higher conversion rates, increased ecommerce revenues and increased online transactions. Results or events discussed may differ materially from actual future events or results. Readers are referred to the documents filed by Ask Jeeves, specifically its S-1 registration statement filed on February 16, 2000 and Quarterly Report on Form 10-Q Form 10-Q See 10-Q. for the quarter ended September 30, 1999, which identify important risk factors such as the Company's limited operating history, history of losses and anticipation of continued losses, potential volatility of quarterly operating results, and other risks described in filings with the Securities and Exchange Commission. Ask Jeeves, Ask Jeeves for Kids and Ask.com are trademarks and/or service marks of Ask Jeeves, Inc. Other product and company names herein may be trademarks of their respective owners. |
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