Ask Jeeves Integrates Voice-Over-IP Technology, Expanding Solution for Personal Service on Company Web Sites.Business Editors/High-Tech Writers EMERYVILLE, Calif.--(BUSINESS WIRE)--March 6, 2000 Relationship with Trillium Digital Systems Enhances Ask Jeeves' Corporate Service Suite with High Performance VoIP Technology Ask Jeeves Noun 1. Ask Jeeves - a widely used search engine accepting plain English questions or phrases or terms trademark - a formally registered symbol identifying the manufacturer or distributor of a product , Inc. (Nasdaq:ASKJ), today announced a technology development relationship with Trillium Digital Systems, Inc. to enhance Jeeves Live, a service that provides real-time Web collaboration between a company and its online customers by combining instant messaging Exchanging text messages in real time between two or more people logged into a particular instant messaging (IM) service. Instant messaging is more interactive than e-mail because messages are sent immediately, whereas e-mail messages can be queued up in a mail server for seconds or interaction, form sharing and co-browsing. Ask Jeeves believes that Trillium's high-performance voice-over-IP (VoIP) software solution will enable Jeeves Live to engage online users in a voice dialogue through an Internet connection, enhancing Ask Jeeves' ability to help companies offer their customers a more human and personal way to access information online. "Integrating VoIP into Ask Jeeves Corporate Service suite will further enable Ask Jeeves to deliver the 'human' experience that online users are looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. , helping companies make every customer interaction feel personal and relevant," said Frank Vaculin, senior vice president and general manager of Ask Jeeves' Corporate Services Activities that combine or consolidate certain enterprise-wide needed support services, provided based on specialized knowledge, best practices, and technology to serve internal (and sometimes external) customers and business partners. Group. "We believe Jeeves Live is the only standards-based VoIP application that can be fully integrated into a company's existing gateway without third party involvement or additional costs. We believe that the VoIP-enhanced Jeeves Live service will enable our customers to convert e-shoppers into e-buyers through real-time communication in an intelligent and cost effective manner," continued Vaculin. With the addition of Trillium's high performance H.323 technology, Ask Jeeves believes that Jeeves Live will be able to escalate a Web user from a text-based dialogue to a VoIP conversation at selected points in the e-commerce and e-support cycle. By providing customers with real-time assistance at high value moments with voice-enabled technology, Ask Jeeves believes that Jeeves Live will help companies increase conversion and retention rates, while lowering support costs. As part of the technology exchange, Ask Jeeves will embed Trillium's H.323 software technology directly into Jeeves Live to deliver a single source VoIP solution that will allow companies to install a single integrated VoIP/Instant Messaging solution onto existing switches and gateways, reducing infrastructure costs and rollout time. Ask Jeeves will also provide Trillium with its Instant Messaging and Presence Protocol Instant Messaging and Presence Protocol (IMPP) was a protocol for instant messaging proposed by the IETF via RFC 2778 and RFC 2779. There has been no progress since it has been obsoleted by XMPP. (IMPP (Instant Messaging and Presence Protocol) The working group of the IETF that specializes in instant messaging. The IMPP group developed the CPIM abstract model, PIDF presence document and spawned working groups for the APEX, PRIM and SIMPLE IM protocols, the ) standards-based software. Trillium believes that its protocol solutions enabled with IMPP will allow Trillium's customers to implement an end-user presence awareness feature in their products. "Ask Jeeves is a leading provider of IMPP technology and is extremely progressive in creating standards through its participation with the Internet Engineering Task Force (c/o Corporation for National Research Initiatives (CNRI), Reston, VA, www.ietf.org) Founded in 1986, the IETF is a non-membership, open, voluntary standards organization dedicated to identifying problems and opportunities in IP data networks and proposing technical solutions to the (IETF See Internet Engineering Task Force. IETF - Internet Engineering Task Force )," said Frank Morese, vice president -- marketing, Trillium Digital Systems. "Their technology allows us to create more functionality for our customers by integrating real-time voice and data messaging into our solutions." Jeeves Live Jeeves Live enables Web-based customer interaction through real-time, text-based communication between customers and live representatives. Jeeves Live features skills-based routing, multi-session communications management Communications management is the systematic planning, implementing, monitoring, and revision of all the channels of communication within an organization, and between organizations; it also includes the organization and dissemination of new communication directives connected with an , instant session escalation, knowledge management, and e-commerce and e-service analytics. Companies use Jeeves Live to offer real-time assistance from live representatives at critical points in the e-commerce and e-support cycle, reducing frustration levels and barriers to purchase. Jeeves Live also provides companies with valuable data and intelligence about customer needs and interests. About Ask Jeeves Corporate Services Group Companies use Jeeves Search, Jeeves Answers, Jeeves Advisor, Jeeves Live and Jeeves Insight to increase sales, reduce offline support costs and improve customer loyalty. The Ask Jeeves Corporate Services Group provides customers with real-time personal services personal services n. in contract law, the talents of a person which are unusual, special or unique and cannot be performed exactly the same by another. These can include the talents of an artist, an actor, a writer, or professional services. including natural-language question answering Question answering (QA) is a type of information retrieval. Given a collection of documents (such as the World Wide Web or a local collection) the system should be able to retrieve answers to questions posed in natural language. , intelligent advisor, live help technologies, popularity-based automated search, and reporting analytics. About Ask Jeeves, Inc. Ask Jeeves has developed and deployed an online personal service infrastructure to provide real-time access to information, products and services. Ask Jeeves provides its online personal service infrastructure through its Corporate Service Group, which develops customized services for corporate Web sites to help companies convert shoppers to buyers, reduce support costs, understand customer preferences and improve customer retention, and through its Web Properties and Syndication Group, which delivers potential customers to corporate Web sites through Ask.com, DirectHit.com and its syndication services. For more information visit http://www.ask.com or call 510/985-7400. About Trillium Digital Systems Trillium Digital Systems is the leading provider of communications software (communications, software) communications software - Application programs, operating system components, and probably firmware, forming part of a communication system. These different software components might be classified according to the functions within the Open Systems solutions for the converged network The integration of the telephone system with IP-based data networks. See softswitch. (networking) converged network - A single network that can carry voice, video and data. infrastructure. Trillium's source code solutions are used in more than 500 projects by industry-leading suppliers of wireless, Internet, broadband and telephony products. Trillium's high-performance, high availability Also called "RAS" (reliability, availability, serviceability) or "fault resilient," it refers to a multiprocessing system that can quickly recover from a failure. There may be a minute or two of downtime while one system switches over to another, but processing will continue. software and services reduce the time, risk and cost of implementing SS7, IP, H.323, MGCP See MGCP/MEGACO. MGCP - Media Gateway Control Protocol , ATM, Wireless and other standards-based communications protocols. Additional information is available at http://www.trillium.com. Note to Editors: Trillium, Trillium Digital Systems and TAPA are registered trademarks of, and The World's Source for Communications Software, Trillium Compliant, Software on Silicon and Trillium on Board are trademarks of, Trillium Digital Systems, Inc. Other trademarks are trademarks (registered or otherwise) of the respective trademark owners. Ask Jeeves is a registered trademark of Ask Jeeves, Inc. Ask Jeeves for Kids and Ask.com are trademarks and service marks of Ask Jeeves, Inc. Other trademarks and brands are the property of their respective owners. |
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