Ask Jeeves Finds the Answer to Online Customer Satisfaction with ForeSee Results.Business Editors/High-Tech Writers ANN ARBOR Ann Arbor, city (1990 pop. 109,592), seat of Washtenaw co., S Mich., on the Huron River; inc. 1851. It is a research and educational center, with a large number of government and industrial research and development firms, many in high-technology fields such as , Mich.--(BUSINESS WIRE)--May 17, 2004 ForeSee Results today announced it is working with leading online search engine company Ask Jeeves Noun 1. Ask Jeeves - a widely used search engine accepting plain English questions or phrases or terms trademark - a formally registered symbol identifying the manufacturer or distributor of a product to measure customer satisfaction and quantify how website improvements impact the experience of millions of site users worldwide. ForeSee Results provides a predictive website analytic that allows Ask Jeeves to understand how site visitors' satisfaction affects their likelihood to return to the site and recommend it to others. ForeSee Results uses the methodology of the University of Michigan's American Customer Satisfaction Index The American Customer Satisfaction Index (ACSI) is a leading indicator of consumer behavior, measuring the satisfaction of consumers across the U.S. economy. The ACSI interviews approximately 80,000 Americans annually and asks about their satisfaction with the goods and (ACSI ACSI Association of Christian Schools International ACSI American Customer Satisfaction Index ACSI Association Canadienne des Sciences de l'Information (French) ACSI American Communications Services, Inc. ) to identify factors driving customer satisfaction for both the overall Ask Jeeves user base and for distinct user segments. This cause-and-effect system also tracks the impact of enhancements to the website on customer satisfaction. "Until now, putting hard metrics to customer satisfaction has been our challenge," said Stephen Pearson, Market Research Manager for Ask Jeeves. "With the ACSI, we have a time-proven and precise way to get inside the minds of our customers. Knowing what motivates them is key to creating increased loyalty." Since Ask Jeeves started working with ForeSee Results in January, it has been able to measure how site indexing enhancements impacted customer satisfaction and the likelihood that site users would return to the website. During first quarter 2004, Ask Jeeves has realized an upward trend in satisfaction scores and return visits. "In the highly competitive online search engine space, Ask Jeeves is taking it a step further by probing deeper into the intersection of customer satisfaction, loyalty and increased market share," said Larry Freed, President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of ForeSee Results. About ForeSee Results ForeSee Results is the market leader in online customer satisfaction management and converting satisfaction data into user-driven web development strategies. Using the methodology of the University of Michigan's American Customer Satisfaction Index (ACSI), ForeSee Results has developed a model that scientifically quantifies the elements that drive online customer satisfaction and predicts future behaviors such as purchase, return site visits or referrals. Clients include The Weather Channel, Hallmark Flowers, Home Shopping Network “HSN” redirects here. For other uses, see HSN (disambiguation). The Home Shopping Network (HSN) is a mostly 24-hour shopping network that is seen on cable, satellite, and some terrestrial channels in the United States. , NHL NHL Non-Hodgkin's lymphoma, see there and Lane Bryant, among others. ForeSee Results, a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. co-founded by Compuware Corporation and CFI CFI abbr. cost, freight, and insurance Group, is located in Ann Arbor, Michigan  “Ann Arbor” redirects here. For other uses, see Ann Arbor (disambiguation). Ann Arbor is a city in the U.S. state of Michigan and the county seat of Washtenaw County. and on the web at www.ForeSeeResults.com. About Ask Jeeves As one of the fastest growing web properties on the Internet, Ask Jeeves, Inc. provides consumers and advertisers with information retrieval products across a diverse portfolio of Web sites, portals and desktop search applications. Ask Jeeves' search and search-based portal brands include: Ask Jeeves (Ask.com and Ask.co.uk); Ask Jeeves for Kids (AJKids.com); Excite (excite.com); iWon (iwon.com); My Search (mysearch.com); My Way (myway.com); My Web Search (mywebsearch.com) and Teoma (teoma.com). Ask Jeeves also owns the search technology Teoma, proprietary natural language processing Natural language processing Computer analysis and generation of natural language text. The goal is to enable natural languages, such as English, French, or Japanese, to serve either as the medium through which users interact with computer systems such as technology, as well as portal and ad serving technologies. In addition to powering several of the Ask Jeeves brands, the Company syndicates its technologies to help companies increase revenue through powerful search. Ask Jeeves' advertising services, which includes Ask Jeeves, The Excite Network, and MaxOnline, provides advertisers with targeted tools to reach a broad base of highly valuable customers. Ask Jeeves, Inc. is headquartered in Emeryville, California, with offices throughout the United States, as well as in London, Dublin, and Tokyo. For more information, visit http://www.Ask.com or call 510-985-7400. NOTE: Ask Jeeves, Ask.com and Teoma are registered trademarks of Ask Jeeves, Inc. My Way, My Search, My Web Search, iWon, Excite and MaxOnline are trademarks of Interactive Search Holdings, Inc. |
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