AsiaInfo Wins CRM Software Solution Contract From China Mobile, Shandong.Business Editors/High-Tech Writers BEIJING & SANTA CLARA Santa Clara, city, Cuba Santa Clara (sän`tä klä`rä), city (1994 est. pop. 217,000), capital of Villa Clara prov., central Cuba. , Calif.--(BUSINESS WIRE)--Jan. 27, 2003 AsiaInfo Holdings, Inc. (Nasdaq:ASIA Asia (ā`zhə), the world's largest continent, 17,139,000 sq mi (44,390,000 sq km), with about 3.3 billion people, nearly three fifths of the world's total population. ), a leading provider of telecom software solutions in China, today announced that it has signed a contract to provide Shandong Mobile, a provincial subsidiary of China Mobile with its analytical Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) software solution. AsiaInfo's analytical CRM (business) analytical CRM - Software which helps a business build customer relationships and analyse ways to improve them. solution is a decision support system customized to analyze, report on and predict customer behavior and spending patterns. It will enable Shandong Mobile's executives, marketing, sales and customer support personnel to better understand their customer needs, and thus increase customer satisfaction, retention, and average revenue per user (ARPU (Average Revenue Per User) A calculation often used to determine the overall value of an application. It is also used to rate particular customers, especially in the wireless space, by comparing someone's account to the overall average. ). With approximately 8 million mobile subscribers, Shandong Mobile ranks fourth in terms revenue, and first in terms of service (networking) Terms Of Service - (TOS) The rules laid down by an on-line service provider such as AOL that members must obey or risk being "TOS-sed" (disconnected). among China Mobile subsidiaries. Shandong Mobile's investment focus has been on advanced software solutions, to obtain and capitalize on Cap´i`tal`ize on` v. t. 1. To turn (an opportunity) to one's advantage; to take advantage of (a situation); to profit from; as, to capitalize on an opponent's mistakes s>. business intelligence, and to further improve services. AsiaInfo also provided CRM solutions to Yunnan Mobile, another large subsidiary of China Mobile in August 2002. The proven quality of AsiaInfo's software solutions is an important factor in this contract win. "This contract win further demonstrates our rapidly expanding market share and leadership position in the management software solutions market," said James Ding, president and Chief Executive Officer of AsiaInfo. "The intense competition among mobile carriers in China is stimulating an increasing demand for analytical CRM solutions. As carriers increasingly focus on software solutions and prefer to work with well established vendors, we are confident that AsiaInfo's leading position will be further strengthened." About AsiaInfo Holdings, Inc. AsiaInfo Holdings, Inc. (Nasdaq:ASIA) is a leading provider of telecom software solutions in China. The company's full range of solutions include Network Infrastructure, Operation Support Systems and Service Applications. AsiaInfo's products and services cover network services, including design, implementation, operation and optimization; customer care and billing software, decision support system software; and service applications encompassing messaging, broadband, wireless and other advanced applications. A Delaware-registered company, AsiaInfo has constructed national backbones and provincial access networks for all of China's major national telecom carriers since 1995, including China Telecom, China Netcom China Netcom, full name China Netcom Group Corporation (Hong Kong) Limited, abbreviated CNC, was originally formed in August 1999 by the People's Republic of China government to enable inward investments to build high speed Internet communications in the country. , China Mobile, China Unicom China Unicom, full name China United Telecommunications Corporation, 中国联通, HKSE: 0762 NYSE: CHU, is a telecommunication operator in the People's Republic of China. 52. and China Railcom. Since 2000, the company has successfully shifted its focus from Internet infrastructure construction to the provision of a full suite of telecom software solutions. For more information about AsiaInfo, please visit http://www.asiainfo.com. The statements in this news release contain forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. that involve risks and uncertainties that could cause actual results to differ from anticipated results. Further information on risk factors that could affect AsiaInfo's results of operation are detailed in AsiaInfo's registration statement, as filed with the Securities and Exchange Commission. A copy of the registration statement, including exhibits, may be reviewed at the Commission's public reference room at Judiciary Plaza, 450 Fifth Street, N.W., Washington, D.C. 20549. The registration statement and other company filings can also be reviewed by accessing the Commission's Internet site at http://www.sec.gov, which contains reports, proxy and information statements and other information regarding registrants that file electronically with the Commission. |
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